Your guide to duty of care for business travel
When it comes to business travel, understanding duty of care is more important than ever. Read the employer’s guide to duty of care.
Business travel provides opportunities to connect with teammates, gain fresh perspectives, and network face-to-face with clients. However, despite all its benefits, business travel also comes with unique risks for employees and organizations. As part of their overall duty of care obligations, small businesses and large corporations must take reasonable measures to keep employees safe and support them while they travel.
So what exactly is “duty of care”? What are the challenges of duty of care for business travelers? How can you fulfill your duty of care obligations when your employees go abroad?
Take a deep dive into our duty of care guide and find out what it means for your business.
Duty of care defines the company’s responsibility to protect its employees and prevent harm to a reasonable degree. In legal matters, duty of care is a standard that courts use to determine liability.
Duty of care can include:
In practice, duty of care can include a range of aspects depending on the context and situation. Duty of care can also vary depending on the country you’re in, so make sure to consult a local legal expert to get the most accurate definition.
While duty of care is a legal standard, it’s also important from a moral and ethical point of view. A robust corporate duty of care program can benefit employees’ mental health, making them feel supported by their employers and improving their productivity on work trips.
Failing to fulfill your duty of care can result in legal consequences like lawsuits and extra costs for your business. You owe your employees duty of care every day – whether that’s preventing workplace accidents or providing relevant safety education. Duty of care is especially important for the unique challenges of business travel. Business travelers could face natural disasters, violence, illness, or other crises while abroad – businesses have a responsibility to help navigate these situations.
In short, creating a duty of care program for business travelers now can save money, stress, and possibly even lives in the future
Your day-to-day office or workplace is a relatively safe, controlled environment. Business travel introduces risks and unknowns that make corporate duty of care extremely important. Every company’s duty of care is different depending on industry, business trip destinations, and more. That’s why it’s vital to create a policy or program for business travelers before anyone packs their suitcases.
Travel policies tend to cover topics such as:
Your travel policy is the perfect place to address duty of care obligations and champion employee health and safety while abroad. You may already have a travel policy or program that covers aspects of your duty of care obligations. If not, make sure to add it and keep it updated. Even established companies can benefit from reassessing their travel policies and creating a dedicated duty of care program.
Collaboration between different areas of your organization is the key to a strong corporate duty of care program – both employers and employees have a role to play.
Exactly who owns your duty of care program will depend on the size of your organization. Bigger companies may have a person or team dedicated to health and safety, while small to medium-sized businesses will likely need HR to own their programs.
Regardless of the size or organizational structure of your business, duty of care is ultimately everyone’s responsibility. Creating a duty of care program for business travelers is useless if it isn’t prioritized by managers and effectively communicated to employees.
The people who should be involved in creating and enforcing your duty of care program are:
Building a culture of safety requires input from employees at every level. While organizations are responsible for their duty of care programs, employees also have a role to play. Before traveling for work, employees should educate themselves on their company’s travel policies, safety programs, and any relevant information for their trip. Employees are also responsible for following the policy before, during, and after their trips.
This means you need to encourage your employees to follow business travel compliance.
Whether you call it a duty of care program, duty of care policy, or travel safety policy, every organization should have a dedicated plan for their business travelers. You need to know all the worst case scenarios to be prepared.
Business travelers could run into a range of situations, including:
There are plenty of approaches to creating your strategy – here are three steps to get you started.
Before you can institute a duty of care program, you need to understand business travel at your organization. You can begin by assessing business travel risks in general and on a trip-by-trip basis.
In general, ask yourself:
Before each trip, ask:
Answering these questions will help you determine where the risks lie for your business. You can use them as a starting point for discussing travel safety at your organization and to begin planning a travel policy that incorporates duty of care.
Keep in mind that different business travelers face different risks. For example, some destinations may be more unsafe for women or LGBTQ+ travelers, while certain diseases may impact people differently (e.g. the Zika virus is asymptomatic for many people, but dangerous if you’re pregnant). Consult your team and include different points of view to make sure your risk assessment considers the full picture.
Once you complete your risk assessment, it’s time to build your strategy. Every company’s duty of care program will vary depending on the risks you’re responding to. However, there are some unifying principles to keep in mind.
After you assess the risks your business travelers face and craft a robust strategy to protect and support employees, you have more work to do. Fulfilling your duty of care obligation is an ongoing project. Organizations are responsible for communicating travel policies and educating employees about travel safety.
In addition to ongoing education, include timely reminders to refresh business travelers on travel safety topics. Make policies visible when employees plan their trips, provide reference resources to them while they travel, and ask them to reflect and provide feedback when they return from their business trips.
By clearly communicating with employees, you can make sure your travel policies are effective at fulfilling your duty of care.
Understanding your duty of care can be complicated, and the unpredictable nature of business travel only makes it more complex. When you do it right, duty of care is more than an abstract legal term – it’s about keeping your team safe, healthy, and supported. With thorough risk assessment, robust planning, and ongoing communication, you and your team can be prepared for anything.
The following guide will serve as your complete step-by-step manual to travel policies.
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