Accessible Banking Overview
Inclusivity matters
Accessible services, tools and technology to support you
Our commitment to accessible banking
- We're committed to treating all individuals with dignity and respect, offering the same or equivalent access to products, services and facilities as is provided to those without disabilities
- We prohibit discrimination, retaliation, coercion, interference, intimidation or any other action against individuals with disabilities
- We promote accessible banking through a variety of tools and services
- We facilitate the use of mobility devices and service animals in our retail locations
- We listen to the concerns and needs of our customers and provide accommodations through auxiliary aids and services at no charge
Our commitment to you
At Bank of America and Merrill, we're committed to digital accessibility and usability for all of our customers. Our program is based on the World Wide Web Consortium's (W3C's) Web Content Accessibility Guidelines (WCAG) 2.1, Levels A and AA.
Connect with us
Schedule an appointment
Mon-Fri 8 a.m. to 10 p.m. ET
Sat 8 a.m. to 6:30 p.m. ET
Find a location
Mon-Fri 8 a.m. to 10 p.m. ET
Sat 8 a.m. to 6:30 p.m. ET
Give us a call
If you have questions,
we’re here to help.