Business Operations

Transforming distribution: How Ingram Micro is becoming a platform business

How does a global business that generates $48 billion annually without manufacturing or owning any products take growth to the next level? By becoming a platform business. Sanjib Sahoo, the technology distributor’s EVP of global technology and CDO, credits the company’s massive transformation to a value-based model, a mindset shift to outcomes over activity, and the recognition that humanity lies at the heart of change leadership.

By Martha Heller

18 Dec 20246 mins

CIOCTOResellers

Articles

AI and the Wider World: Hear from a Pulitzer Prize-Winning Playwright at FutureIT New York

By Beth Kormanik

08 Nov 2024 2 mins

Application ManagementArtificial IntelligenceEvents

Excellence Lies in the Details

By Elizabeth Cutler

13 Sep 2024 2 mins

Artificial IntelligenceData and Information SecurityEvents

The role of AI in operational efficiency: Beyond the silver bullet

AI has transformational power, but for most enterprises, focusing on operational efficiency rather than miracles, is far more valuable.

By Jackson Shaw

26 Aug 2024 6 mins

Artificial IntelligenceBusiness Operations

A Simplified Approach to Generating ROI from AI Apps

By Aaron Goldberg

01 Aug 2024 3 mins

Artificial IntelligenceBusiness OperationsMachine Learning

Ethics of generative AI: To be innovative, you must first be trustworthy

By Shane O'Neill

13 Jun 2024 5 mins

Artificial IntelligenceBusiness OperationsIT Operations

Q&A: AI and customer experience strategies for staying ahead of the curve

By Shane O'Neill

30 Apr 2024 6 mins

Artificial IntelligenceBusiness OperationsEvents

6 trends fueling the rise of self-service IT

Self-service IT is evolving and maturing, empowering end users to solve a wider range of IT issues without direct IT involvement than ever before.

By John Edwards

29 Aug 2023 8 mins

Business IT AlignmentIT StrategyTech Support

A forensic look into cloud success with Broadcom’s Andy Nallappan

Andy Nallappan, CTO, CSO, and head of software engineering and operations at Broadcom, recently spoke with Heller Search Associates CEO Martha Heller about how cultural change and replacing on-prem’s sunk cost mentality with incentivized FinOps are essential in order to facilitate a successful move to the cloud.

By CIO staff

26 Jul 2023 6 mins

BudgetingCIOFintech

The Method That Differentiates Companies Hitting Their Long-Term Goals

Businesses are all-too-often hindered by a disconnect between their overall strategic aims and the daily work being focused on by teams on the ground. Several have switched to a more methodical and connected approach, increasing success rates dramatically.

By Harshal Rathee, agile coach at GfK

17 Aug 2022

Business Operations

Shifting from keeping the lights on to turning on new lights

How a Service Quality Index can simplify operational excellence and create breathing room for innovation

By Michael Bertha

05 Aug 2022 6 mins

Business OperationsIT Operations

5 Secrets to Outcome-Driven Business Speed

Many companies are stuck driving outputs instead of outcomes. They find themselves feeling busy but seeing results stagnate. In our company, we’ve made big changes to ensure we quickly drive what matters most. Here’s how.

By Sorabh Kalra, Agile Coach at GfK

02 Aug 2022

Business OperationsBusiness Process Management

How to Master the Art of Collaboration

Collaboration is far more than people just working together. To make it truly effective, businesses need a culture that directly fosters trust. TzeLin Kui, senior agile coach at the market intelligence firm GfK, explains the key steps to ensure all staff are working well and in the same strategic direction.

02 Aug 2022

BusinessBusiness OperationsBusiness Process Management