Wyndham Hotels & Resorts Asia Pacific’s Post

After 25 years in the hospitality industry, leading the front office and driving guest experiences, I’ve transitioned into a new chapter of my life. However, my passion for this dynamic industry remains as strong as ever. As I reflect on my career, I want to share insights into the challenges we faced, the strategies that worked, and the opportunities ahead for the future of hospitality. 📊 The Power of Numbers: Driving Revenue and Occupancy Did you know that a 2% improvement in Average Daily Rate (ADR) could lead to exponential growth in annual revenue? Balancing room rates with occupancy has always been one of the industry's toughest yet most rewarding challenges. Strategic forecasting and revenue management helped us navigate both high and low-demand seasons, ensuring optimal profitability. 💼 Tackling Industry Challenges 1. Retention and Turnover: Hospitality often faces a talent retention crisis. One key solution I’ve seen is robust training programs like Craft Training and Train the Trainer, which equip teams with the skills to thrive and grow. 2. Guest Expectations vs. Operational Costs: Meeting evolving guest expectations while managing costs requires both innovation and commitment from leadership. 🎓 Training: The Foundation of Excellence Throughout my career, I’ve championed the importance of leadership development programs like ALDP (Accelerated Leadership Development Program) to empower future leaders. Training isn’t just about skills—it’s about nurturing confidence, adaptability, and a service-first mindset. In my experience: Training teams to think beyond their roles fosters a culture of accountability and innovation. A well-trained team isn’t just productive; it’s transformative for guest experiences and overall business success. 🌟 My Message to the Industry Today Even though I’ve retired, I continue to see endless opportunities for the hospitality sector to innovate and grow. As technology integrates deeper into operations and guest interactions, I believe: Data-driven decisions must work hand-in-hand with genuine human connections. The future of training lies in immersive and experiential learning. Leadership at every level should prioritize empowering their teams to deliver personalized, memorable guest experiences. "To my friends and former colleagues in hospitality, I ask: What challenges and opportunities are you navigating today? How are you shaping the future of our beloved industry? Let’s keep the conversation alive and inspire the next generation of hoteliers". #HospitalityLeadership #RevenueManagement #TrainingExcellence #HotelInnovation

💡 A key to thriving in hospitality today? Mentorship. With annual turnover rates estimated between 70 to 80 percent, driven by factors like low wages, long hours, and limited career growth opportunities, the hospitality industry continues to face significant retention challenges. One way to help - #Mentorship: 90% of employees who have a professional mentor report feeling content at work, and those who've had the chance to be mentored are five times more likely to be promoted. These numbers speak volumes about the impact of effective mentorship programs. I really enjoyed this article and hearing how Hospitality America and Justin Deyo are focusing on mentorship to attract and retain top talent while cultivating future leaders in their organization. This aligns very well with the key theme from Anthony Melchiorri's keynote last week at the #NEREJ Hospitality Summit about the importance of Employee Development and always hiring for personality over skill in this business. #Hospitality #HotelManagement #LeadershipDevelopment #EmployeeEngagement

Celebrating Team Growth and Collaboration in Hotel Operations! Yesterday, our team united for an enriching training session focused on innovative project management techniques tailored to the hospitality industry. The dedication and enthusiasm displayed by everyone were truly inspiring. We extend our heartfelt gratitude to Mr. Shirantha Peiris, Chairman of the Sri Lanka Institute of Tourism & Hotel Management (SLITHM), for leading the session and providing invaluable insights. His extensive experience and leadership in the hospitality sector have significantly contributed to our understanding and application of these new strategies. The session covered several key areas essential for enhancing our hotel's operations: #Management in Hospitality: Emphasizing the importance of structured planning and execution to improve service delivery and operational efficiency. #Customer Service Excellence: Strategies to elevate guest experiences, ensuring satisfaction and fostering loyalty. #Team Collaboration: Techniques to strengthen internal communication and teamwork, leading to a more cohesive and productive work environment. We invite you to share your thoughts and experiences related to professional development in the hospitality industry. Let's continue to foster a culture of innovation and excellence together. #TeamDevelopment #ProfessionalGrowth #ContinuousLearning #Innovation #Leadership #TrainingSuccess

Cultivating Excellence: Leadership and Development in the Hospitality Industry The hospitality industry is built on a foundation of exceptional service, warm welcomes, and memorable experiences. Behind the scenes, effective leadership and continuous development are the driving forces that elevate hotels, restaurants, and other hospitality establishments to new heights. In an industry where people are the product, investing in leadership and development is crucial for success. Hospitality leaders must possess a unique blend of skills, including emotional intelligence, adaptability, and strategic thinking. They must also be able to inspire and empower their teams to deliver outstanding service, create memorable experiences, and drive business growth. Development Opportunities Abound The hospitality industry offers a wide range of development opportunities for aspiring leaders. From entry-level training programs to executive mentorship initiatives, there are numerous pathways to career advancement. Many organizations, like Marriott International, offer comprehensive leadership development programs that equip participants with the skills and knowledge needed to succeed. Key Areas of Focus 1. Emotional Intelligence: Developing self-awareness, empathy, and effective communication skills to build strong relationships with team members and guests. 2. Strategic Thinking: Cultivating the ability to think critically, solve problems, and make informed decisions that drive business results. 3. Innovation and Creativity: Encouraging experimentation, risk-taking, and continuous improvement to stay ahead of the competition. 4. Diversity, Equity, and Inclusion: Fostering a culture of inclusivity, respect, and equal opportunities to create a welcoming environment for guests and team members alike. 5. Technology and Digital Literacy: Staying up-to-date with the latest industry trends, tools, and technologies to enhance the guest experience and streamline operations. 6. Sustainability and Social Responsibility: Embracing eco-friendly practices, social responsibility, and community engagement to create a positive impact. In the hospitality industry, leadership and development are intertwined. By investing in the growth and development of their teams, hospitality establishments can create a culture of excellence, drive business success, and leave a lasting impression on their guests. As the industry continues to evolve, it's essential for leaders to prioritize development, embrace innovation, and cultivate a new generation of hospitality professionals who will shape the future of the industry.

Transform Your Hotel Service with Our Exclusive One-Day Training! 🌟 Unlock the potential of your frontline team with our specially designed workshop for hotel professionals. Scheduled for June 29th at OpenHive One, this one-day event is your ticket to elevating guest service and operational excellence as a hotelier. What’s in Store? ✅ Exceptional Customer Service: Equip your team with the skills to exceed guest expectations, turn challenges into opportunities, and secure glowing reviews. ✅ Operational Mastery: From crisis management to efficient multitasking, empower your staff to handle daily operations with unmatched expertise. ✅ Leadership Development: Foster career growth with leadership training that prepares your team for tomorrow’s challenges today. Why Attend? ✅ Direct Impact on Revenue: Enhanced service skills lead to higher guest satisfaction, repeat visits, and a stellar reputation. ✅ Reduced Staff Turnover: Invest in your team’s growth and watch job satisfaction and retention soar. ✅ Competitive Advantage: Stand out in a crowded market as a leader in customer experience and staff development. Workshop Highlights: 🌟 Led by Nadeesha Kumarasinghe: Draw on the insights and experiences of a seasoned motivational speaker, certified trainer, and hospitality expert with over a decade in the industry. 🌟 Interactive and Engaging: Practical exercises, real-world scenarios, and group discussions ensure that learning is active and applicable. 🌟 Certification: Participants receive a Certificate of Participation, adding value to their professional credentials. Booking Details: Date: June 29, 9 AM - 5 PM Venue: 754 New Parliament Road, Battaramulla Fee: 8,000 LKR per participant, with exclusive group discounts available. Limited Spots Available: Only 20 seats are up for grabs! Ensure your team doesn’t miss out on this transformative experience. Enroll Now! Elevate your hotel’s service standards and leave your competitors behind. Join us to transform your frontline staff into champions of hospitality! #HospitalityTraining #CustomerServiceExcellence #HotelIndustry #LeadershipDevelopment #OperationalEfficiency #ProfessionalGrowth #HospitalityManagement #TeamDevelopment #SriLankaHospitality #HotelFrontline

Leadership in hospitality extends far beyond the corner office; it is a central part of every level of the organization. From front-line staff to middle management and executive leadership, fostering a culture of continuous development is essential. By investing in training, mentorship initiatives, and growth opportunities, hospitality establishments empower their teams to deliver excellence at every touchpoint. #Leadership #RestaurantLeadership #Mentorship #BusinessGrowth

https://lnkd.in/desu2ANi Tkx for sharing Philippe Clarinval Indeed, we are witnessing a profound shift in what influences consumer and employee decisions. Beyond material considerations, individuals - especially GenZters - are now seeking experiences that offer meaning, purpose, community, engagement, freedom, ecology, health, sustainability, and authenticity. This shift underscores the necessity for a new conceptual and leadership approach in hospitality. At HoteliersGuild, our #DEEPERLUXURY Chapter philosophy encapsulates this transformative vision perfectly. We believe that true luxury is about integrating the natural beauty of our environment with sustainable practices that honor and preserve local heritage and culture. This alignment with modern values and expectations is not just a trend but a necessary evolution in the hospitality industry. We are proud to lead this change with our #DEEPERLUXURY chapter, creating #EcoLuNature experiences like Corippo Albergo Diffuso that embody these principles.

Journey to Excellence: Navigating the Hospitality Career Path from Local to Global" is an essential guide for individuals aspiring to thrive in the diverse and competitive field of hospitality management. This book begins by laying a solid foundation, emphasizing the core skills and knowledge needed to embark on a successful career in hospitality. It addresses the importance of customer service excellence, operational efficiency, and teamwork from the local perspective, providing practical tips and case studies to illustrate key concepts. As the journey progresses, the focus shifts towards preparing professionals for global opportunities. Readers are introduced to the complexities of managing hospitality operations across different cultures and regions. Cultural competency becomes a central theme, exploring how understanding and respecting diverse customs and norms can enhance guest satisfaction and operational efficiency. The book also delves into strategic leadership, offering insights into decision-making processes, crisis management, and sustainable practices that are critical in today's globalized hospitality industry.

It's always rewarding to see a CHART member published in a hospitality industry magazine. This time, Kate Stiteler is featured in HOTEL MANAGEMENT Magazine with "Achieving Accountability: Key Results Drive Actions." Accountability. We all want it, but hospitality businesses often struggle to define and improve accountability processes. The cornerstone of accountability is defining crystal clear results. Read on to discover Kate's seven-step process to keep focused on the results you want and help develop the accountability among your entire team to work together to achieve them. #CHARTtrainers

𝐒𝐨, 𝐰𝐡𝐚𝐭 𝐢𝐬 𝐧𝐞𝐱𝐭? 𝐀 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧, 𝐈 𝐚𝐦 𝐟𝐫𝐞𝐪𝐮𝐞𝐧𝐭𝐥𝐲 𝐚𝐬𝐤𝐞𝐝 𝐧𝐨𝐰. One recurring theme stands out in my conversations with hospitality and business leaders: 𝑡ℎ𝑒 𝑛𝑒𝑒𝑑 𝑓𝑜𝑟 𝑏𝑒𝑡𝑡𝑒𝑟 𝑎𝑙𝑖𝑔𝑛𝑚𝑒𝑛𝑡 𝑖𝑛 𝑜𝑢𝑟 𝑒𝑛𝑡𝑒𝑟𝑝𝑟𝑖𝑠𝑒𝑠. We are witnessing a profound shift in what influences consumer and employee decisions. Beyond material considerations, individuals are now looking for experiences that offer meaning, purpose, community, engagement, freedom, ecology, health, sustainability, and authenticity. This shift underscores the necessity for a new leadership approach in hospitality. This insight has driven me to focus my doctoral thesis on strategic alignment through transformational and transactional leadership. The demand for a more meaningful and impactful approach to luxury is growing. While the current model in luxury hospitality is still very (or too) transactional, it no longer meets the evolving needs of guests, employees, and stakeholders who seek deeper, more transformational experiences. My research delves into how strategic alignment through these leadership styles can reshape the luxury industry. Therefore, I am excited to announce my participation in the inaugural cohort of the Senior Executive Leadership Programme by 𝐊𝐞𝐩𝐥𝐞𝐫 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐀𝐜𝐚𝐝𝐞𝐦𝐲, guided by Jannes Sörensen, Jacob Mayne, Philippe Krenzer, and Kenichiro Yokoyama. This programme is designed in two stages: residential modules in Amsterdam, Kyoto, and Basel/Freiburg, followed by an individual change leadership assignment. With a carefully selected group of senior leaders, this programme promises to be truly transformational. In this interview, Jannes shares more information about this groundbreaking programme. #Leadership #Hospitality #LuxuryHospitality #StrategicAlignment #ExecutiveEducation #Sustainability #Innovation #Community #KeplerAcademy #Hoteliersguild #swissdeluxehotels Frank M. Pfaller Felicitas Morhart Jonathan Trevor