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Rubi Tulum
4.5/550 Reviews
The staff is amazing! Our visit was over Christmas. We stayed in the adventure penthouse with the suspension bridge access. Unfortunately and very unexpected the restaurant was not open. I inquired about making reservations for Christmas Eve and Christmas.. I was not informed that it was closed. That was the only disappointment and inconvenience. You will need a taxi or take a bike to get supplies. Town is close and a nice adventure 😉. They provide cookware for the stove top. The stairs connect each floor. When it rains they get very slippery. My husband slipped and fell, be very careful The rooms are beautiful. Everything you need even big spray! Use it!!!! We were not a big fan of the rainshower over the tub with no curtain. Everything gets wet and the floors get slick so you end up using the towel to dry the floors. The private rooftop space with the plunge pool is amazing. The pool swing needs updating. The bikes to town were the best. We also did the beach. We definitely want to explore more next time. Rubi is definitely a very special place. If the restaurant would have been open it would have been perfect! The new airport opened in Tulum. That will make it easier.. It is down a bumpy dirt road. We had difficult time getting a cab to bring us back when we went into town for dinner. Need a van or SUV. Make sure you arrange this ahead of time.. It was the little hiccups that made the experience that much more special. We are very easy going so we made the best of it. We look forward to returning and experiencing Baxale..
LiveTulum
4.3/553 Reviews
Warm and beautiful Mexican-style hotel, the balcony is the swimming pool, next to the restaurant. Breakfast includes scrambled eggs, salami and ham, fruit, various breads, coffee, tea, milk and juice. Although there are not many types, they can all be eaten comfortably. The location is good to find, just entered the second intersection of Tulun left hand and went in, there is parking space, ten minutes to Tulun site, X park half an hour to forty minutes, airport two hours, 7 word hotel area less than three hours . It is convenient to eat around, there is a big supermarket, and there is a local life atmosphere, which is not experienced in the 7-character area.
Kan Hotel Tulum
4.4/538 Reviews
La Veleta
Pros: Very Friendly and attentive staff Comfortable beds and pillows Relaxing cenote area Vegan options First two days were tranquil and relaxing Small but clean pool in public area Towers were nice for watching sunrise Cool treehouse Price (don't expect the Ritz when you are paying for a Days Inn) Prompt cab service Can escape to excellent restaurant and beach clubs in town (via cab) ”Kans” Lack of communication for reservations so we didn't get a room with the amenities we thought we were getting. Plunge pool ended up being a very small steep hot tub that was no longer circulating. (We were told we had the glass one pictured) Lukewarm bath water A concert transformed the whole area into an ecological travesty with chaos. Overrun with Influencers and Instagrammers who were not even guests of the property Excessively loud with doors shut and rear plus. Although owner offered to move is both the resort is so small it wouldn't have made a difference. Check in area had two rather foul mouth guests upon arrival. Not the best impression. Dirt road wasn't such a good idea. $40 for ten min cab ride (incl tip) to town each way Felt a bit trapped... Resort is very small. Menu items don't vary much . Ok for a day or two tho. Need coffee or juice earlier than 8:30am... Or coffee makers. There was an incredible lack of wildlife due to eco damage and noise.
Xambé
4.1/519 Reviews
The landlord is very good. Not bad. We have encountered difficulties in staying. The landlord fell asleep. We waited outside for a long time. The two girls were a bit dangerous to be honest. The taxi driver and the police behind helped us wake up the landlord hahahaha.
The Panoramic by Xperience Hotels
4.5/56 Reviews
La Veleta
Such a wonderful stay and overall experience. Perfect stay to be in downtown Tulum and a bang for your buck. Our hotel manager was very responsive and attentive of all of our needs. Unfortunately, our private pool got dirty from the rain, but she quickly cleaned it and was ready in a few hours. Even simple as needing more pillows. Our room was super clean and loved how their cleaning staff would come everyday to clean the floors and re-make the bed. Since the floors would get dirty from our shoes and such. Oh and they would set new towels for us as well. Truly grateful for the free parking. And there’s usually available parking. However… PLEASE KEEP IN MIND about the roads. They are really super bad and terrible to drive in with deep potholes but we managed. Just drive super slow and careful especially during the rain. I wouldn’t recommend to drive late at night since it may be a little too hard to see. Check in was super easy and quick. The front desk will check for your reservation and then will connect you to speak with their manager or whoever your rental manager is. Our manager gave us tips and offered to help schedule restaurant reservations or beach reservations in the popular Tulum area which is by the beach. The Location was only about 5-10 minutes from the main downtown Tulum area. I would say 10 minutes because we would drive very slow due to the roads. There is also a taco stand down the street which is only about a 5 minute walk. Lastly, the amenities… the pool was seriously breathtaking. Haven’t seen a circular shaped pool like that with such an astonishing view. We saw there was a small gym but we didn’t have the time to use it but at least it’s an option. We would highly recommend this beautiful stay and we would definitely come stay again. I would highly recommend to stay in downtown Tulum than the main Tulum road by the beach. Save money and just rent a car. Best way to visit all of the fun cenotes and different areas of Tulum.
Bahia Principe Grand Tulum - All Inclusive
4.1/5101 Reviews
My husband, small children ( 2 and 4), and I just returned from our 3rd year visiting Bahia Principe Grand Tulum. The first two years the resort was exceptional. The food, the entertainment, the facilities, and above all else the staff. Every single year the servers at the buffet and bartenders have been a large part of what makes our vacation so relaxing and special. Emilia, Francisco, and Lidia at the buffet are absolute gems. They not only do a phenomenal job refilling beverages and remembering guest preferences day up day, but they are loving and go above and beyond with the children. Jorge at the Truck is also a treasure. He not only smiled and joked with my children, but he also proactively brought numerous napkins and ketchup refills so my husband and I could actually eat lunch. These staff members are amazing, hardworking, and don't get nearly enough recognition! For parents traveling with small children the staff alone is a good reason to visit this hotel. Now to the negative ( and I am so sad to have to write a negative this year!). In years past there has been a self-serve cerveza, water, And juice bar next to the children's pools. Following that it's about a 5-minute walk to the truck to go to their beverage station with the full bar. That self-serve station was vital because as a parent with young children there's no way to leave your children alone in the pool while you grab the beverage. Sadly, this year the self-serve station was not working. Which meant that either my husband or myself had to watch both children in the pool or we had to pack up the kids just to quickly walk over and get something to drink. For a five-star resort. This was quite the negative. It's a small thing, but it really impacted the quality and relaxation of our trip. Definitely something for parents with young kids to consider. Additionally, the Burger bar wasn't open which means that if you wanted a quick lunchtime snack option you could only go to the truck and that had long lines. Finally, we saw several snakes on tht property. We had never seen them in the past, and , I understand that this is the tropics and It's the snake's home first, as a parent that was still terrifying. Sadly, this may be a deal-breaker for us returning for a fourth visit.

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Hotel Information for Tourists

Number of hotels609
Number of Reviews 666
Highest PriceUS$2,070
Lowest PriceUS$30
Average Price(Weekend Night)US$255
Average Price(Weekday Night)US$249
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