First of all and without much ado: I really have to issue a warning here. This hotel is an absolute disgrace. Nothing that is promised on the website is even close to being true. I booked this hotel for one night and - frankly - was surprised that the price had been reduced from supposedly over 100€ to under 70€ - but I put this down to the off-season. The check in. Coming from the airport, I wanted to check in 1 hour earlier than planned (to which, according to ******* as a gold member, I’m entitled to and this was advertised by the hotel, as well). The receptionist turned this down so I had to contact her manager. After a while, she came out of her office, deranged and obviously drunk, and slurred something about ”impossible behavior”. She was probably uncomfortable with her condition, as she could barely speak a sentence, because she gave me the key to my room and pointed out that the much-praised rooftop was closed due to a drainage problem and that I could ‚enjoy the beautiful sides of the city outside‘. The rooftop was one of the main reasons for me to choose this hotel. The room. I wasn't expecting much and didn't plan to stay in the room for long due to the good weather. What was important to me was the rooftop. When I entered the room, the blow hit me. The room was so small that I could hardly turn around. It smelled like mold. The guest's long hair was in front of me (or the cleaning staff?) on the bed, but I also found it in the shower. The ”view” from the tiny window shows the view of a dark courtyard from which there is a terrible smell of cigarette smoke. Uninsulated electric cables protrude from the ceiling. It was a nightmare. I took my stuff and went back to reception - I couldn't stay here. Waiting for the elevator, I heard loud and prolonged unambiguous moans across the hall - I've rarely been so ashamed of others. In short - there is nothing left of the ”gloss” of the ratings. Based on my experiences, this hotel can only be described as a hot sheet hotel (no-tell hotel). The manager was outrageous and her employee no less rude, but at least she wasn't drunk in broad daylight. Both of them steadfastly refused to refund me the amount paid. I will have to contact ******* over this. Clear negative recommendation from my travel experience in 2022. I strongly advise against a visit if style, ambience and health are important to you.
54 Reviews