Jasmine City Hotel

Jasmine City Hotel Reviews

Jasmine City Hotel

2 Soi Sukhumvit 23, Khlong Toei Nuea, Watthana, Bangkok, 10110, ThailandView Hotel Details
Jasmine City Hotel
Jasmine City HotelJasmine City HotelJasmine City Hotel
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Jasmine City Hotel Guest Reviews

4.3/5
Very Good
142 Reviews
Verified reviews
Location4.5
Amenities4.1
Service4.2
Cleanliness4.4
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All reviews(142)
Positive reviews(131)
Reviews with photos/video(39)
Great location(36)
Awesome rooms(32)
Awesome stay(30)
Great service(30)
Large rooms(13)
Great swimming pool(12)
Easy to get around(7)
Convenient for shopping(6)
Negative reviews(11)
Chi Heng
Deluxe 1 Bedroom Suite with City View
Checked in Oct 2024
Couples
22 Reviews
4.7/5
Amazing
Posted on Oct 25, 2024
Great location
Response from Property: Dear Khun Chi Heng,Thank you for your feedback!We’re delighted to hear you enjoyed our location, and we hope it added to a memorable stay. We look forward to welcoming you back again soon.Warm regards,Nutthiwut Jaikaew (Leo)Jasmine City Hotel, Asoke
Guest User
Superior Studio
Checked in Apr 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on May 16, 2024
The staffs are so friendly and helpful! Thank u for the staffs❣️ And there's cozy swimming pool. Also the room was very clean and have nice view I will stay here when I visit Bangkok again:)
Response from Property: Dear Sir / Madam,Thank you for your wonderful feedback. We are thrilled to hear that you found our staff to be friendly and helpful, and that you enjoyed the cozy swimming pool and the clean, well-appointed room with a nice view.We look forward to welcoming you back on your next visit to Bangkok.Best regards,Nutthiwut Jaikeaw (Leo) / Senior E-Commerce Manager / Jasmine City Hotel
Fidel Jesus
Deluxe Studio
Checked in Sep 2024
Business travelers
29 Reviews
5.0/5
Outstanding
Posted on Sep 25, 2024
Nice hotel, good location. Staff very friendly and always helps. It’s my second time here and I’ll come back next time again for sure. I arrived very early to check in because my flight and they give me the room very fast , I was so tired and need to rest. Thank you
Response from Property: Dear Fedel Jesus,Thank you for your wonderful review and for choosing to stay with us for the second time! We are thrilled to hear that you enjoyed your experience and found our location convenient. It’s great to know that our staff was able to accommodate your early check-in request and provide you with a room promptly, allowing you to rest after your flight.Your kind words motivate us to continue delivering excellent service, and we look forward to welcoming you back for your next visit to Jasmine City Hotel.Warm regards,Nutthiwut Jaikaew (Leo)Senior E-Commerce ManagerJasmine City Hotel, Asoke Bangkok
Chelsea Rob
Deluxe Studio
Checked in Mar 2024
Couples
67 Reviews
5.0/5
Outstanding
Posted on Mar 12, 2024
Wow this place is the best. Hotel is beautifuly designed. Good location good pool real quality breakfast. It is not cheap but if you want quality this is the place. Wish l had found this place ages ago.
Response from Property: Dear Khun Chelsea Rob,Thank you so much for your enthusiastic review! We are thrilled to hear that you enjoyed our beautifully designed hotel, its prime location, and the quality of our pool and breakfast. Your recognition of our commitment to quality is greatly appreciated.While we understand that our rates may reflect the premium experience we aim to provide, we are delighted that you found the value worth it. We wish you had discovered us sooner as well, but we are thrilled to have had the opportunity to host you.We look forward to welcoming you back for another exceptional stay.Warm regards,Nutthiwut Jaikaew (Leo)Jasmine City Hotel
Guest User
Superior Studio
Checked in Jun 2024
Solo travelers
17 Reviews
3.7/5
Posted on Jun 27, 2024
My first time in Thailand, Bangkok and the first 5 diamond I booked and stayed here. Everything was going well using google map from the airport, to the train ride, change train, then get out at the destination station. From the destination station it should be a 6 min walk to the hotel according to trip.com And google map. I follow google map to the teeth and It took me to a local building that looks abandoned. Because its still early in the morning all the retail shop/stores aren't open yet. I stopped a taxi going by and took the taxi to the hotel. Ride was just under 2mins and cut around a couple corners, which means I was in the right area but map didn't pin the hotel correctly. taxi cost 35 baht = about $1 so it was cheap to save me from all the chaos. I gave the location a 3 out of 5 for the above reason, to be fair, I don't know if it's the hotel location or google map is the problem here but I took out two stars for location according to my ordeal. My flight arrived early in the morning with all that going on I got to the hotel about 8:30am in the morning. The check-in time is 2pm and I completely understand that they won't have a ready room available. I was given a option to pay extra if I want to do early check-in. I declined, opt to wait. I walked around the immediate area surrounding the hotel to kill time and wait it out. Finally, after 5 + hours at 1:57pm they have my room ready and I was told I was given a free upgrade to a better room. I got to my room, yes it feels like an upgrade. the room was large, has a kitchen, big refrigerator, sitting area, office desk etc. But I wasn't thrilled about the bathroom. It was a tub-shower with cloth curtain. As I predicted, no matter how carefully I try to shower the water still gets out. spill over the tub corners and on to the bathroom floor. yes it has floor drain but I had to use bath towels to mop the floor dry to be able to use the bathroom for other purpose. I didn't enjoy a hot good shower, and I had to clean the floor after I shower, in hot humid Bangkok. The rating for this hotel is a 5 diamond on the site, I would only have it at 4 diamond max. I can forget the location part, because it might be a google problem. I can forget the 5+ hour waiting for a room or extra charge for early check-in but then can give me an upgrade? I will NOT forget that I didn't enjoy and good shower and a 5 diamond/star hotel should either just have a standup shower or have a shower tub separated.
Response from Property: Dear Sir/Madam,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We genuinely appreciate your comments and are glad to hear that you found the upgrade to your room satisfactory.We sincerely apologize for the issues you encountered with the location. It is important to us that our guests have a smooth arrival experience, and we will review our location information to address any discrepancies with map services.We also regret that the early check-in process and the condition of the bathroom did not meet your expectations. We understand how crucial it is to have a comfortable and functional bathroom, and we will address the concerns about the tub-shower setup with our maintenance team to ensure improvements are made.Your feedback is invaluable and will help us enhance our services and facilities. We hope to have the opportunity to provide you with a better experience in the future.Thank you once again for your comments.Best regards, Nutthiwut Jaikaew (Leo)/Senior E-Commerce Manager/ Jasmine City Hotel
Son
Superior Studio
Checked in Apr 2024
Couples
159 Reviews
5.0/5
Outstanding
Posted on Apr 30, 2024
Excellent Hotel great location close to nightlife shopping and many restaurant around nice clean modern rooms good value for money
Response from Property: Dear Khun Son,Thank you for your positive review. We are delighted to hear that you enjoyed our hotel's location, cleanliness, and modern rooms. It’s great to know that you found our proximity to nightlife, shopping, and restaurants convenient, and that you felt you received good value for money.We look forward to welcoming you back on your next visit.Best regards, Nutthiwut Jaikeaw (Leo) / Senior E-Commerce Manager / Jasmine City Hotel
Mark G. Hermoso
Superior Studio
Checked in Apr 2024
Solo travelers
4 Reviews
2.7/5
Posted on Apr 22, 2024
Location quite ok as it is walking distance from Asoke Station. Front desk service staff are unfriendly and frowning. The bed keeps on moving. Personally, you can better places to stay around the area.
Response from Property: Dear Khun Mark G.Hermoso,Thank you for your feedback. We are glad to hear that you found our location convenient and within walking distance of Asoke Station.However, we apologize for the experience you had with our front desk service and the issue with the bed. We take your comments seriously and will address these concerns with our team to ensure improvements are made.We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Best regards, Nutthiwut Jaikeaw (Leo) / Senior E-Commerce Manager / Jasmine City Hotel
Anonymous User
Superior Studio
Checked in Apr 2024
Solo travelers
100 Reviews
1.7/5
Posted on Apr 12, 2024
Booked smoking room. But was told smoking room was under request and it's not available. Front desk Staff was very rude and ask me to prove that i book a smoking room. After i show him the website of Trip.com show smoking permitted. I was given a deluxe room while my booking is studio room. Different room type, very uncomfortable smell in the room and dusty. I had no choice but to cancel my booking....
Response from Property: Dear Value Guest,Thank you for sharing your feedback. I’m truly sorry to hear about the issues you encountered during your stay. It’s concerning to learn that you were not provided with the smoking room you requested and that our front desk staff did not handle the situation with the professionalism you deserve.Please accept our sincere apologies for the inconvenience and discomfort you experienced with the room change. This is certainly not the standard we strive to maintain. We are addressing your feedback with our team to ensure better service in the future.Thank you for bringing these matters to our attention.Best regards, Nutthiwut Jaikaew (Leo)/Senior E-Commerce Manager / Jasmine City Hotel
DerekFong
Superior Studio
Checked in Mar 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Mar 29, 2024
Excellent hotel facilities. Good Service, very convinent and located right inside Asok and also near BTS and MRT station.
Response from Property: Dear Khun Derek Fong,Thank you for your wonderful review! We are thrilled to hear that you found our hotel facilities excellent and our service to your satisfaction. It’s great to know that our convenient location within Asoke area and proximity to the BTS and MRT stations enhanced your stay.We look forward to having the pleasure of welcoming you back in the future.Warm regards,Nutthiwut Jaikaew (Leo)Jasmine City Hotel
Guest User
Deluxe Studio
Checked in Jan 2024
Solo travelers
28 Reviews
4.7/5
Amazing
Posted on Jan 19, 2024
Convenient location next to BTS Asok sky train station. Received a free upgrade from Deluxe studio to 1 bedroom suite at level 18 (1803) with good view of north side of Sukhumvit area. Really nice Customer Service staff at Receptions. Fitness room is old and the equipment is limited. The breakfast buffet has a wide selection of food but mostly Japanese focus as many guests were Japanese. In-room dining and eating at the Lobby restaurant was same price which is similar prices to eatery nearby
Response from Property: Dear Valued Guest,Thank you for sharing your detailed review with us. We're delighted to hear that you enjoyed our convenient location and appreciated the complimentary upgrade to the 1-bedroom suite with a beautiful view of the Sukhumvit area. It's also wonderful to know that our reception staff provided you with excellent service.We appreciate your feedback regarding the fitness room and the variety of equipment available. We are continuously working to improve our facilities and will take your comments into consideration for future upgrades. Additionally, your observations about the breakfast buffet and in-room dining prices are valuable to us, and we will review these areas to better meet our guests' expectations.Thank you again for your constructive feedback. We hope to welcome you back to Jasmine City Hotel for another enjoyable stay.Best regards,Nutthiwut Jaikaew (Leo)Jasmine City Hotel, Asoke Bangkok
Keith I
Deluxe Studio 1 Double bed Non smoking
Checked in Jul 2024
Couples
13 Reviews
5.0/5
Outstanding
Posted on Aug 14, 2024
Great hotel great location near Asok
Response from Property: Dear Khun Keith,Thank you for your feedback. We're thrilled to hear that you enjoyed both the hotel and its location in the Asok area. We look forward to welcoming you back in the future.Warm regards,Nutthiwut Jaikaew (Leo)Jasmine City Hotel
Yanis beelek
Superior Studio Non Smoking
Checked in Jul 2023
Business travelers
39 Reviews
5.0/5
Outstanding
Posted on Jul 30, 2023
Good room Good hotel Close everything
Response from Property: Dear Khun Yanis Beelek,Thank you for your feedback. We’re glad to hear that you enjoyed the room and found our hotel to be conveniently located.We appreciate your comments and look forward to welcoming you back to Jasmine City Hotel.Best regards,Nutthiwut Jaikaew (Leo)Jasmine City Hotel, Asoke Bangkok
Chi Ming
Superior Studio
Checked in Apr 2023
Couples
6 Reviews
4.5/5
Great
Posted on Apr 25, 2023
All the staff are well trained. We have no doubt staying there again.
Response from Property: Dear Khun Chi Ming,Thank you for your kind words. We are delighted to hear that you found our staff well-trained and that you would consider staying with us again.Your satisfaction is our priority, and we look forward to welcoming you back to Jasmine City Hotel in the future.Best regards,Nutthiwut Jaikaew (Leo)Jasmine City Hotel, Asoke Bangkok
Guest User
Superior Studio
Checked in Oct 2023
Travel with friends
2 Reviews
4.0/5
Very Good
Posted on Oct 25, 2023
The location is excellent which steps to Terminal 21.
Response from Property: Dear Valued guest,Thank you for your positive feedback. We’re pleased to hear that you found our location excellent and convenient, with easy access to Terminal 21.We appreciate your comments and look forward to welcoming you back to Jasmine City Hotel in the future.Best regards,Nutthiwut Jaikaew (Leo)Jasmine City Hotel, Asoke Bangkok
Guest User
Deluxe Studio 1 Double bed Non smoking
Checked in Mar 2023
Solo travelers
5 Reviews
3.0/5
Posted on Apr 10, 2023
English of some receptionist sucks. shower water is unstable, other facilities just cool. and u have to show the receipt to refund the deposit when you checkout, otherwise u will lose your deposit for no reason. How Ridiculous. cannot believe it happens in 2023. Is this some ancient castle built in 1800s?
Response from Property: Dear Valued guest,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the English proficiency of some of our reception staff and the issues with the shower water stability.Regarding the deposit refund process, we understand your frustration and will review our procedures to make sure they are as efficient and transparent as possible.Your comments are valuable to us as we strive to improve our services and facilities. We appreciate your feedback and hope to have the opportunity to provide you with a more seamless experience in the future.Best regards,Nutthiwut Jaikaew (Leo)Jasmine City Hotel, Asoke Bangkok
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