Guest User
January 31, 2023
Bad organization. Poor resolution of conflicts and incidents. Dirty toilet glass (change), broken toilet lid (repair is requested on the second day). Broken toilet lock 30 minutes locked up. There is no person in charge of maintenance The waiter tries to help, Paco the manager scolds the waiter and his only concern is that the door does not break, after 30 minutes it is my wife who takes me out of the bathroom by prying with a knife. The lock is no longer fixed during our stay. María Carmen the director offers us TWO FREE SOFT DRINKS as compensation, Paco reluctantly gives them to us, at 50 years old I was even excited that they "compensated" me for 30 minutes locked in a toilet with a soft drink. A shame because the rest of the staff was great and attentive. By the way: Paco tries to treat your colleagues better in front of customers ;)
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