Park Apartments Dubai, An Edge by Rotana Hotel Reviews

Nice hotel and good food

We were very happy with our stay. The reception team, especially Alla is very professional and welcoming. The 2 ladies at the reception are also very smiling and always helpful. The house- keeping team under the management of Suraj are also very responsive and friendly, in particular Gayan and Mithun. There are new staff, Deepo and Pradeep are also friendly and do a great job of keeping the rooms fresh and clean. The IT team have been great too supporting us with connectivity etc. Thank you to all the teams for making our stay welcoming and happy.

A good hotel is more than just a place to sleep; it is an experience that combines comfort, service, and ambiance to create a memorable stay. The best hotels offer a balance of luxury and practicality, ensuring that guests feel pampered while also providing the essentials for a convenient and enjoyable stay. First and foremost, a good hotel provides clean, well-maintained rooms with comfortable beds and high-quality linens. The room should be thoughtfully designed, offering ample space, good lighting, and modern amenities such as high-speed Wi-Fi, smart TVs, and a well-stocked minibar. Climate control, soundproofing, and a peaceful atmosphere are essential for restful nights. Exceptional customer service is at the heart of a great hotel experience. Friendly and attentive staff who are quick to address any guest concerns or requests can make all the difference. Whether it’s offering personalized recommendations for local attractions or ensuring a smooth check-in and check-out process, the staff's attention to detail enhances the overall stay. Location is another important factor. A good hotel should be conveniently situated near key attractions, business districts, or transportation hubs, depending on the guest’s purpose for travel. On-site amenities, such as restaurants, a fitness center, spa, and business facilities, also add value, making it easy for guests to relax or stay productive. Overall, a good hotel ensures that guests feel welcome, comfortable, and well-cared for, turning a simple stay into an exceptional experience.

Would really recommend your stay in Dubai at Park Apartments, Edge by Rotana. Supervisor Suraj is absolutely Brilliant in listening / accommodating / resolving issue. Very polite and humble. Likewise, Mithun, Pradip are also amazing with House Keeping......Punctual / thorough and particular. Combined with the Front desk.....Including Alla and team.....24/7 Courtesy with full of smiles!!! Moreso, IT team is very knowledgable / informative and quick to resolve issues with a smile

I spent 2 years in the hotel and wrote 2 reviews before and expressed my admiration for every thing in the hotel but this review express my praise and gratitude to Josephine and Mel from Club Rotana lounge they are very kind passionate and professional when serving me all the time

Had a great stay here for 10 days. It is an serviced apartment well maintained with kitchen and other facilities. A nice swimming pool and gym was a great addition to it . The service was excellent ,specially Mr. Mithun did a great job in keeping the room clean and tidy . The location was prefect as well . Overall no complaints and enjoyed my stay there to the fullest.

I enjoy during my vacation here in Park hotel Apartment iam staying almost 7 months I’m happy with cleaning! Exalend service Mr MITHUN he is handing my apartment very carefully thank you so much and friendly

The hotel very nice and there is nice view the staff so nice and they are so support as well spacily Gayan and Roney from Housekeeping department the are so nice and helpful guys i will vist again this place for sure and the room so big and nice to stay for long stay

Excellent housekeeping service by Pradeep and Chandra. They take very good care of the room and all details. We are very happy with their work. The supervisor, Mr Ronny is extremely proactive and helpful. We also would like to praise the work of Mr Ala at reception who is extremely helpful.

I normally don't write a lot of reviews and if the following incident hadn't happened today - I probably wouldn't even be writing this review. My father booked this for our holiday - paid upfront before our stay. We had a serviced one-bedroom apartment - my husband and my two children stayed for a full two weeks. The hotel room had a fly issue, which I made them aware of - they sent someone from pest control but the issue persisted during our stay then our bathroom sink was always blocked - and our floor was so dirty that our feet would almost always be full of dirt. Our room always smelt of food, and you will notice the smell as soon you come in, even then we didn't complain, then 30 hours after checkout, bearing in mind we have had room service/cleaning each day the hotel manager calls my father saying there are scratches all over the TV and demands 3000 AED! We are frequent travellers and never would allow our children to even touch the TV screen let alone scratch it. Non of the room service staff ever noticed the "scratches" and then all of a sudden 30 hours later here we are demanding money! This sounds completely suspicious and bad customer service!!! No pictures/ no evidence just a random phone call that we should pay 3000 aed!!

The place is nicely located and offers spacious two bedroomed apartments with a pool and kids play area. The only downside was the construction works nearby the literally vibrated our room ..you will be woken up no doubt. Otherwise the place is good. Walkable distance to the metro and supermarkets. Shuttle service to Dubai mall, Festival City Mall. And its closer to the airport...

It is with great pleasure that I write this review to commend the outstanding performance of Dulanjani, who has been taking care of my apartment's housekeeping needs for the past month. Her dedication, attention to detail, and exceptional service have truly made my living space a clean and comfortable haven. Dulanjaniconsistently demonstrates the utmost professionalism in her work. She always arrives promptly at the agreed-upon time and goes about her duties with a calm and focused demeanor. Her punctuality ensures that I can plan my day without any disruptions, and her respectful approach towards my apartment reflects her dedication to her role. I want to extend my heartfelt appreciation to Dulanjani for her dedication, professionalism, and unwavering commitment to providing an outstanding housekeeping service. She is truly an asset to your team and deserves every bit of recognition for her outstanding work. Thank you, Dulanjani, for yourexcellent service. You are truly exceptional, and I am looking forward to many more months of impeccable housekeeping in my apartment.

As a long-term guest, I am thoroughly impressed with the exceptional service provided by Chandrah and Rony from the housekeeping team. Their dedication to maintaining cleanliness and their attention to detail have truly enhanced my stay. Chandrah's meticulous cleaning and Rony's professional approach have made me feel incredibly comfortable during my extended visit. Their friendly demeanor and consistent high-quality service have exceeded my expectations. I am sincerely grateful for their hard work and commitment to making my stay memorable. Thank you for having such outstanding staff members, they have truly made my long-term stay a delightful experience.

This hotel very good and the staff very friendly and helpful specially Roney and Mithun i have good experience with them service and cleaning keep it up and I really enjoyed in this property i stay more than one month in this hotel and it was beautiful stay