Rue Zohra Faiza, Yasmine Tower، Immeuble, El Khadra, Tunis, 1082, TunisiaView Hotel Details
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Tunis Marriott Hotel Guest Reviews
3.6/5
78 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location3.6
Amenities3.5
Service3.7
Cleanliness3.5
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All reviews(78)
Positive reviews(48)
Reviews with photos/video(7)
Negative reviews(7)
shad
Deluxe King Room
Checked in Aug 2024
Travel with friends
70 Reviews
1.2/5
Posted on Aug 7, 2024
Very nice staff , but the hotel is very dirty , the bed was broken . do not waste your money here . It worth noting
Hosam Abushaala
King Suite
Checked in Oct 2024
Couples
18 Reviews
5.0/5
Outstanding
Posted on Oct 15, 2024
Excellent location and very clean
The best stay in tunisia👌
HAO YANG LEE
Deluxe Room with 2 Single Beds
Checked in Mar 2023
Solo travelers
12 Reviews
5.0/5
Outstanding
Posted on Apr 4, 2023
Very nice hotel in Tunis, convenient for transit passengers as it is vey near the Tunis Casrtharge airport
ALANAN TRAVEL
Deluxe King Room
Checked in Jan 2024
Business travelers
156 Reviews
5.0/5
Outstanding
Posted on Feb 1, 2024
NICE VERY GOOD
Guest User
King Bed Suite
Checked in Aug 2022
Couples
3 Reviews
5.0/5
Outstanding
Posted on Sep 1, 2022
Thanks to Ahmed for such recommendation, and provided care. We fail in love with such customer service care by all team members specially guest relation manager Wissal! She went beyond the expectations and exceeded it specially when we shared our food feed back. The fact that people care about your feed back and go the extra mile to fix its something we dont see often in tunisia. Keep it up and soon you will be number one in town !
Guest User
Deluxe King Room
Checked in Nov 2023
Booked for others
22 Reviews
5.0/5
Outstanding
Posted on Jan 10, 2024
Nice.
Zackaria-999
Deluxe King Room
Checked in Sep 2024
Business travelers
3 Reviews
1.7/5
Posted on Sep 25, 2024
There was a problem with the drainage of the toilet. It overflowed directly after 10 minutes of washing and all of it flowed into the living room. The bar upstairs was always ringing before 12 o'clock in the evening, which affected my sleep. The bar should be upstairs in room number 20 to 25.
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Mandymandymandy
Deluxe Room with 2 Single Beds
Checked in Nov 2023
Business travelers
12 Reviews
5.0/5
Outstanding
Posted on Nov 26, 2023
Hygiene is good, but there are flies in the restaurant
Good location, close to the airport
Nice facilities, swimming pool and grill bar
Service: There are waiters in the restaurant who cannot speak English, and some waiters are not very positive and need to be improved.
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Anonymous User
Deluxe Room with 2 Single Beds
Checked in Sep 2024
Travel with friends
3 Reviews
4.0/5
Very Good
Posted on Sep 25, 2024
The experience is OK
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SPAINDOCTOR
Checked in Jun 2024
Solo travelers
5.0/5
Outstanding
Posted on Jun 3, 2024
the hotel is very secure comfortable and good location to the airport also is very close by taxi to other towns very cheap breakfast is good many dishes room is big and with good temperature guest relation service is perfect i met amal sofiene and amira i had the chance to meet the friendly front office staff specially sami the lounge has happy hour for elite members
6/47
Response from Property: Hello Thank you very much for your amazing review! We're pleased to hear that you enjoyed your stay at Tunis Marriott Hotel We truly appreciate your excellent rating. It is gratifying to know that we succeeded in exceeding your expectation. We're glad you had positive interactions with our guest relations team, including Amal, Sofiene, and Amira, as well as our friendly front office staff, especially Sami. It's wonderful that you could take advantage of the Happy Hour in the lounge as an elite member. Thank you for your loyalty and we look forward to welcoming you back on your next visit. Best Regards
Guest User
Checked in Dec 2024
Business travelers
5.0/5
Outstanding
Posted on Dec 14, 2024
Wonderful hotel and staff, and a perfect stay at this well-operated property. The customer service at this property was especially top notch, making an already comfortable stay that much better! All throughout the stay, all the front desk receptionists made me feel extremely welcome - special thanks to Amal, Hiba, Aziz, and all the others at the front desk/guest relations team members (wasn’t able to get all the names). The housekeeping team was also absolutely phenomenal in their service throughout our stay, especially Khulood and her team - a really sharp and talented housekeeping team! Thank you Tunis Marriott team for a wonderful stay - this Titanium Elite is beyond satisfied!
Guest User
Checked in Dec 2024
Other
1.0/5
Posted on Dec 10, 2024
Being a Lifetime Titanium member with over 2200 nights at Marriott properties, we really were looking forward to a 5 night stay at this property but unfortunately we were very disappointed. From the chaotic breakfast dining every morning to the lack of service in the concierge lounge and lastly while the room was nice, there were 3 days out of 5 where the only water available was hot water and no cold water while trying to shower. Let's start with the breakfast. We had breakfast for 5 mornings so this was not an isolated incident. It was chaotic. Frequently, they ran out of cups for coffee and hot tea. The staff could not keep up with cleaning the tables when it was crowded. Staff would walk around aimlessly or stand in the corner talking to one another. I use cleaning loosely because I seldom saw people wiping down the tables after someone left. Tables would be in various states when we arrived, sometimes a fork was missing or a knife or a glass. There is a juice station but good luck trying find someone to make you fresh juice. The door was sometimes left open and then you were surrounded by flies. Most mornings I would just watch and observe the chaos of the staff walking around trying to keep up with the people coming thru. It isn't rocket science - you go to a vacated table, put all the dirty items on a tray, wipe the table, come back to the table with the clean items. The Concierge Lounge - we came here for 5 nights. Every night it was pretty much the same hot item - dry chicken. You can get beer and wine but not on your own. They don't keep the beer opener out in the open. However, good luck with trying to find someone to open it for you. Expect a long wait. One night, we came in, sat down at a table and people would see us and walk back and forth. Back and forth, including 2 guys in suits (assuming manager) and seeing us at a table without any drinks, didn't ask - can I get you something? Nope. Just sitting there waiting for you to serve me a drink. We ordered a pizza to be delivered to the lounge, fully expecting to pay for it. Manager comes over and says, we are getting you the pizza. Sure, seemed weird. Pizza comes, they put it in the common area for everyone. I said, we ordered that pizza. They said yes, you don't need to pay for it. OK so can I have the whole thing? The Room - while the room itself was nice, 3 days out of 5, the only water that came out was hot, including the shower. So when shower, expect 3rd degree burns. I called and talked to the front desk - had MULTIPLE discussions. They said they would send someone up the 1st time. No one came. Water was fine after a period of time. Next day, I walked down to the Front Desk so I could speak with a person. I said, is this happening in other rooms because I was willing to move. No answer, I assume that person did not know. They said they would send someone up. That person came after an hour and it was no longer an issue. I asked if this
Guest User
Checked in Dec 2024
Business travelers
5.0/5
Outstanding
Posted on Dec 4, 2024
I had a fantastic stay at the Tunis Marriott Hotel everything was perfect, from the delicious food at the restaurant to the exceptional hospitality. The staff were friendly and welcoming, A special thanks to Amal from guest relations, who went above and beyond to ensure my stay was amazing. I highly recommend this hotel.
Gem K
Checked in May 2024
Travel with friends
5.0/5
Outstanding
Posted on May 23, 2024
非常好的入住体验,这家万豪离机场很近,早餐和酒廊水准都很不错,客服Amal很友善的帮我们对接了本地旅行社,还给了我们很多有用的游玩信息,下次来肯定还会继续选择这家万豪 Excellent experience for our first time visit Tunis,close to airport and breakfast/lounge both good,Ms.Amal from guest relation help us check with travel agency very friendly and gave us many useful information for the city,we definitely will choose this marriot again next time visit
Response from Property: Hello, Thank you for your wonderful review! We're thrilled that you had an excellent experience during your first visit to Tunis. It's great to hear that our proximity to the airport and our breakfast and lounge met your expectations. We're especially pleased that Ms. Amal from Guest Relations was able to assist you so effectively and provide useful information about the city. Your kind words will be shared with her. We look forward to welcoming you back to the Marriott on your next visit to Tunis! Best regards,
Ashraf A
Checked in Oct 2024
Business travelers
5.0/5
Outstanding
Posted on Oct 10, 2024
Beautiful stay at Marriott hotel, great stuff spatially Amal the guest relations manager at the Club and the reception, room is clean, the food is delicious, I highly recommend Marriott Tunis Hotel .the airport is close to hotel 5 min by car, all is perfect
Response from Property: Dear Mr, Ashraf, Thank you for your wonderful feedback about your recent stay at the Marriott Tunis Hotel! We’re thrilled to hear that you had a beautiful experience and that our team, especially Amal from guest relations, made a positive impact on your stay. It’s great to know that you found your room clean and enjoyed the delicious food we offer. We take pride in our location and are glad it was convenient for you. Thank you for highly recommending us, and we look forward to welcoming you back for another perfect stay Kind Regards