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Howard Johnson Tianzhu Plaza Fuyang Guest Reviews
4.7/5
Outstanding
1015 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1015)
Positive reviews(981)
Reviews with photos/video(97)
Delicious breakfast(97)
Classy environment(91)
Friendly front desk staff(78)
Near shopping area(66)
Convenient for shopping(59)
Perfect for business trips(31)
Stayed multiple times(14)
Good views(4)
Negative reviews(34)
Anonymous User
Superior King Room
Checked in Oct 2024
Business travelers
15 Reviews
2.5/5
Posted on Nov 9, 2024
There was a free upgrade for the room type to a suite. Surprisingly they told me the aircon will not function because of the change in season to the cooling weather in Fuyang. Though the window is open for cold air to come in, it was not airy/cold enough.
The amenities are also a bit old with the drawers not able to close fully.
Bedsheet is found to be with a small blood stain too.
The hotel is right opposite Wanda shopping mall, whereby this is the only comforting point while staying here.
6/7
Response from Property: 尊敬的客人:您好!這次沒給您帶來完美的入住體驗,請允許我代表酒店向您表達誠摯的歉意。在這個季節交替之際,空調在清理管道,為後期開放暖風做準備;有關房間的設備這是我們需要儘快改進的地方,我們已經在規劃房間的升級事宜;有關床單問題已進行全面整改(酒店所有客房已重新進行復查)並對問題相關人員進行嚴厲處罰。您的寬容和理解是對我們工作的鼓舞和支持!誠摯期待您的再次光臨以感受到我們的進步,祝您生活愉快!
Hera_Saif
Superior King Room
Checked in Oct 2024
Business travelers
14 Reviews
4.5/5
Great
Posted on Nov 29, 2024
Friendly staff, great location, good breakfast, and check-in was smooth. Amenities are little old though.
Hotel was kind enough to change my room upon request. Overall the experience was ok.
Response from Property: Thank you very much for your recognition and sharing. Our room is close to the Wanda intersection. The street view will be better at night. There is also a free gym and swimming pool on the third floor. You are welcome to experience it next time.
Guest User
Checked in May 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Jun 20, 2023
Nice Hotel, rooms are fully equipped, with fantastic brunch style breakfast with real caffe latte and cappuchino; super friendly staff. Located opposite to a shopping mall with kid's playground. Service is excellent. I recommend the Howard Johnson Hotel for business and family stay.
Response from Property: Dear guests, we are honored that you have chosen to stay at the Howard Johnson Hotel, Tianzhu, Fuyang, and have left us your valuable reply. We will work harder in the future to bring better service to our guests.
REIMANN
Superior Twin Room
Checked in Apr 2024
Family
4 Reviews
4.0/5
Very Good
Posted on May 23, 2024
My standard place when I travel to Fuyang
Response from Property: 願阜陽天築豪生大酒店成為您在阜陽最美麗、最温馨的家,有時間常回來看看喲!
Meishaolvzhanshiya
Superior Twin Room
Checked in Jan 2024
Other
34 Reviews
5.0/5
Outstanding
Posted on Feb 22, 2024
I went back to my hometown during the Spring Festival. Fuyang is developing very fast and the hotels are also very good. I chose Tianzhu Howard Johnson Hotel, which is worthy of being a well-established hotel. The five-star service is excellent. They also deliver porridge in the evening, which is very considerate. I give it a good review [strong]
Original TextTranslated by Google
Response from Property: Welcome home. The countless details of service may not be luxurious, romantic or touching, but they touch our hearts. Your satisfaction is the source of our greatest sense of accomplishment and happiness!
Guest User
Deluxe Twin Room
Checked in Jan 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Feb 27, 2024
This hotel is worthy of being a five-star hotel. The waiters are very friendly. The whole hotel is very high-end and classy. The rooms are also carefully decorated and very clean and tidy, giving guests the best experience and comfort. 👍👍👍👍👍
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Response from Property: Every city has a reason to be missed, and every season has its unforgettable scenery. I hope that Fuyang Tianzhu Howard Johnson Hotel will be the warmest and most unique one in your memory! Come home often!
開心出發
Deluxe Twin Room
Checked in Jan 2024
Family
17 Reviews
4.2/5
Very Good
Posted on Feb 23, 2024
In the hotel. The location is good. The environment is very good.
The service was great.
Give me two o'clock to check out.
Worth recommending.
Especially the water pressure in the shower room is very good..
Original TextTranslated by Google
Response from Property: If you say it’s good, then it’s really good. Good things should be shared with everyone. I hope you can promote it more!
Guest User
Superior Twin Room
Checked in Jan 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Feb 20, 2024
The room is very clean and feels like home. The service attitude is also very good. I am very happy ✧٩(ˊωˋ*)و✧,
There is a shopping mall downstairs, which is very fun.
Original TextTranslated by Google
Response from Property: Through all the ups and downs, you are with me all the way. Companionship is the most lasting confession of love. We will never let you down and will repay your love with the best service!
Guest User
Superior King Room
Checked in Jan 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Feb 11, 2024
The hotel is very grand, the service attitude is very good, and it is very friendly to children. Thumbs up.
Original TextTranslated by Google
Response from Property: Only by being attentive enough can we accurately convey our love. Our exquisite service will bring you an extraordinary stay. Thank you for your support and affirmation!
Guest User
Superior Twin Room
Checked in Jan 2024
Family
4 Reviews
1.0/5
Posted on Feb 12, 2024
The hotel is old, the service is good, but the hygiene is very poor. First of all, the bathtub is dry when the heater is on. I put some water in the bathtub, and there was a layer of oil floating on the water. I went to the front desk to get 84 disinfectant and cleaned it myself. The next morning, the child tore the end of the bed and left a big mark on the end of the bed. I sold it with unclean sheets and asked to change rooms. There was still garbage in the new room. I changed to another room. The bathtub can only put hot water but not cold water. When I take a shower, a lot of water will overflow outside the shower room, making the floor very slippery.
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Response from Property: Dear guest: First of all, please allow me to express my sincere apologies to you on behalf of the hotel. After seeing your feedback, the hotel leaders attached great importance to this issue and severely punished the people related to the problem. At the same time, they have required comprehensive rectification (all the hotel rooms have been re-inspected). Thank you for your valuable suggestions and we look forward to your visit again. Let us have the opportunity to provide you with satisfactory service again!
Guest User
Excutive Suite
Checked in Dec 2023
Travel with friends
3 Reviews
5.0/5
Outstanding
Posted on Jan 30, 2024
It is opposite Wanda, the transportation is very convenient, and Tremella soup is also given. The suite is very spacious and has a good view from the window. It is completely sufficient for the wedding room. The breakfast is very rich.
Original TextTranslated by Google
Response from Property: Your good comments nourish our hearts like a spring, and our professional team provides 24-hour service. Welcome to visit us often!
Ximengzhenshishouxin
Deluxe Twin Room
Checked in Dec 2023
Business travelers
41 Reviews
5.0/5
Outstanding
Posted on Jan 20, 2024
The hotel is really good, the room is clean, the waiters are warm and thoughtful, the hotel is in a good location, Wanda Plaza is right outside, it is very convenient for eating, drinking and having fun, and the transportation is also very convenient
Original TextTranslated by Google
Response from Property: A word of affirmation and two words of praise are like the morning light at dawn, illuminating our hearts. Thank you for your patronage!
Guest User
Superior King Room
Checked in Jun 2024
Other
8 Reviews
2.7/5
Posted on Jul 6, 2024
One person said that the environment in the room was quite good, but the service was worrisome. I called at 6:30 and asked for two bottles of water. The water had not been delivered at 8:50. It took two hours to know whether the two bottles of water were airlifted from Malaysia. Yes, it’s so difficult to deliver. If you perfunctory the customer once, will the customer come a second time?
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Response from Property: Dear guests: Hello! After seeing your feedback, the hotel leadership took this issue very seriously. First of all, we would like to express our sincere apologies to you. After investigation, it was found that it was indeed the fault of the floor service staff who was busy with other work and forgot about it after receiving the notice. We will receive a second notice. Only then did I remember that after delivering water to your room, the waiter was also very guilty. Although she apologized, she could not make up for the bad experience we brought to you. We have severely punished the person responsible and made rectifications. (Strengthen employee customer service training and team message communication and collaboration) The hotel will call back later to make amends to you, or contact us at your convenience to give us a chance to apologize. We also hope that you can stay again and give us the opportunity to provide you with satisfactory service.
Guest User
Deluxe Twin Room
Checked in Nov 2023
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Dec 24, 2023
Convenient transportation, comfortable room, friendly staff, willing to provide all kinds of help, beautiful night view outside the window
Original TextTranslated by Google
Response from Property: Your praise gives us more confidence, welcome to visit us next time!
Guest User
Deluxe Twin Room
Checked in Nov 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Dec 26, 2023
The room was clean, and they delivered warm porridge in the evening. The service was very good.
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Response from Property: We are deeply grateful for every serious evaluation. Thank you for your support and wish you a happy life~