Sunset Galle Fort Reviews

Booked a room through ************. arrived at the hotel at check-in time. At first they tried to provide a room below the category. After clarification, they showed us the room in which we were supposed to live. But it was dirty, with a terrible smell inside and no window. More precisely, the window did not look out onto the street, but into a closed corridor. There was nothing to breathe in the room. Not ventilated. They refused to give us another room for the same price, even though a room of the same category was available. He asked me to pay twice as much. They said that we could just leave if something didn’t suit us. The hotel hides information from booking that some of their rooms actually do not have windows facing the street or courtyard. The staff is rude and unresponsive. I do not recommend this hotel.