Ascension Cave Suites - Special Class Reviews

We chose the hotel based on its location (in our opinion, this is the best) and the level of the room (the best room is at the very top, with a great view - the presidential suite), which we were guided by reviews and photos of the hotel. Since we were arriving early in the morning, at 4 am, we booked an extra day so that there would be no problems with check-in. Upon arrival, it turned out that we were offered to check into a room on a lower level (in fact, it was simpler, located lower, with a view of the road, in general, crap). Later it turned out that the hotel has two "Presidential suites", but of completely different levels. In general, this is not a serious approach on the part of the hotel. We refused to check into the room with storks and a view of the road, and they checked us into the one we wanted, but after the room became available (we waited until lunch, tired from the road). Naturally, no one compensated us for the paid day, with the appearance that they had two identical rooms and we had some kind of quirks. However, the vacation was not spoiled and the hotel is really good (but only the main "Presidential Suite" upstairs). We recommend that the hotel raise the price of the main room and make it the only "Presidential Suite" and not fool the guests with this simple trick.