Pullman Hanoi Reviews

relative good hotel come again

I recently had the opportunity to stay at Pullman Hotel Hanoi, Vietnam, and it was a great experience! From the moment I set foot in the hotel, I was deeply attracted by the elegant environment and thoughtful service here. First of all, as soon as you enter the lobby, you are attracted by the spacious and bright space and exquisite decoration, which feels very comfortable and warm. Especially when it came to check-in, Phuong Anh was very helpful to me and I am very grateful to her. The rooms are very spacious, well laid out and fully equipped. The bed was soft and comfortable, giving me a good night's sleep. The bathroom is also very clean and tidy, and the toiletries are of high quality and very reassuring to use. In terms of service, it makes me feel the warmth of home. The staff at the front desk are very friendly and check-in and check-out are very quick and efficient. Here I have to mention Phuong Anh again, her thoughtful service really impressed me. In addition, the hotel's dining is also worth mentioning. Breakfast is rich in variety and tastes. It is highly recommended to the friends who will come here for business or travel, I believe you will also love here!

Service excellent, breakfast excellent. Room very dark, reading light insufficient, bed MUCH too soft. My specific room (211) had a musty odor if the A/C was turned off.

Very nice and clean, perfect service and in a great location. Ill go back again for sure!

The hotel is very good, especially the staff there, they are always nice and working with high efficiency. My colleague inadvertantly left my Ipad in the hotel when I checked out and did not realize it untill I was on the way back to Shanghai!!! It is so lucky that the staff, particularly the girl named ANH providing Chinese service and helping hand over the Ipad to my friend smoothly!!!

The hotel is good in general, but not the great. Here are the down-sides: Facility seems to show aging signs. For instance, toilet has water leak, sink is old. Service needs improvement. When I requested more bottle water, I was denied. Housing Keeping Dept told me that they have a limit of 4 bottles/day. I travel extensively. I have never seen a 5-star hotel refusing to offer additional bottle water. Giving the unusually warm and humid weather, it’s sad to be refused to get water guests really need.

We stayed here one night after arriving in Hanoi from the international airport. It is about

By far this hotel provide a ice n cosy stay especially the room.

very dated hotel. cant say i felt the 5 star experience - but it was affordable so cant complain

The service in the hotel is excellent. I would like to specifically thank the concierge staff who helped me with my taxi booking . I tried to call Grab but after waited 30 mins, the car still never arrive . I have booked a day tour cruise and will be late to reach the pick up point . The concierge staff was very proactive and suggested to call a taxi for me . The taxi arrived shortly and he helped me to communicate to the driver on the location I want to go . The room is spacious and clean . The buffet breakfast spread is good . The staff are friendly and helpful in the restaurant too.

you will experience confortble stay in hanoi due to accesible location and cleaness room, while it is a little bit of old facility.

Booked for 7N. Hotel has a big hall . Staff speaks English and are pleasant and helpful. There is a Highlands Coffee next door. Across the road there’s a supermarket around 15mins walk and bakery shops and eateries along the way.

Great location and frienly staff, but very old and very dirty. good place for people who dream about Pullman Hotel. But nothing like Pullman as hotel is very dirty and full of bugs instead. BUT I can REALLY say that STAFF ARE VERY FRIENDLY in any ways. food is not that good compare with ones whose brands read accor. This time due to lack of Accor brands hotel in Hanoi, i had to stay in Pullman Hanoi But. nextime if i can catch another Accor brand hotel, i would not pick up this hotel.

Nice hotel to stay in hanoi.