Hanoi Memory Premier Hotel & Spa Reviews

Low water pressure in shower; water pump working throughout the night pumping water to fifth floor. Broken elevator.

Location is very good. Lift is not working when I was stay there.

No matter how much I searched on Google, it didn't come up, and when I arrived at the hotel with difficulty, I was told that the hotel was full, and I was taken to the hotel across the street. It didn't have the name Symphony Hotel, but had a different name. As a result, I was able to stay, so it's good, but this is a complaint. I want a report on what's going on. If you can't stay at the hotel you booked, it's a trust issue with your company.

Very clean, well located and suitable for sightseeing.

good.

My husband and I booked a 60 minute foot massage with neck and shoulders included. We received about five minutes on the neck and shoulders. My therapist barely touched my feet at all. She focused on the lower leg the entire time. Very disappointed and will not go back.

This hotel is not for those who value comfort and rest. We had it booked for us as part of a tour and it was by far the worst hotel we've ever stayed at. The main problems included loud music from the club adjacent to the hotel, outdated trim and fittings including the decor and bathroom, so many mosquitoes in the room we stayed in, and a musty smell. The noise is what made this stay terrible. The street immediately outside of the hotel in the Old Quarter turns into an open-air night market on the weekends starting on Friday nights. The bar across the street from our room played music so loud that we couldn't sleep all night. When we asked if we could switch rooms; the staff said there weren't any available. We would not recommend staying here, especially during the weekend.

Very clean big rooms. Excellent location literally in the middle of Hanoi, restaurants, bars, night clubs, shops literally directly outside the hotel. Easy to take taxi anywhere. Easy to walk everywhere. Staff super friendly and cute. Very helpful.

The room I had booked on Agoda was not available when I arrived, given to another customer. So I was parked in a terrible room the first night. They moved me the next day in the afternoon and promised a refund when I checked out. The receptionist thought it was funny. I never got the refund. My second room was ok but the hotel is next to a night club with techno blasting until 4am. They don't care because they advertise their rooms for $28 outside "only today" everyday! And they seem to be always full due to their location in the old quarter. Cleaning staff charming and helpful.