Hotels near Golden Reel, Macau
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Latest Reviews for Macau hotels
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Explore honest ratings and real traveler reviews to help you find the perfect stay
4.8/5
Outstanding
GGuest UserMy go-to accomodation whenever I visit Macau. Have been staying in Conrad Macao since around 2012.Location is one of the best in Cotai area. Room-wise, it used to be better in the past with better amenities, such as choice of toiletries, brighter lightings, and more cozy decoration for the junior suites.
However, recent years, it has gotten noisier and more sophisticated. Cleanliness is also something that the hotel needs to look into. During my stay, I noticed a strand of hair stuck on the door of the bathroom. I purposely did not remove nor inform the housekeeping, as I would like to see if they are attentive enough to such details and clean it away. To my disappointment, throughout my 4-day stay, the strand of hair was stuck on the door and unmoved at the same position.
Though the hotel ”failed the test”, it is overall still a nice one to stay at.
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4.7/5
Outstanding
GGuest UserMy stay was nice and only would like to talk about the service of le buffet staff, I was walked in to the restaurant and order one of the ordered to cook lobster, the staff told me it’ll take about 20-30 minutes but until I finished my breakfast my order didn’t serve, which was around 1 hour plus. And I have tried to approach the same staff and told me ordered has placed and never served to my table. At last I gave up.
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4.6/5
Outstanding
GGuest UserWe booked for non-smoking room but it smelled a lot, other than that all other services are nice, they provide free shuttle bus from 12am-21pm to city centre and it’s really convenient.
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4.6/5
Outstanding
GGuest UserI stayed at the Grand Hyatt several times before the pandemic, and I still remember the spacious room and bathroom fondly. So, I decided to return for a birthday celebration.
The service provided by Mavis was exceptional. She took the time to explain the different travel options and highlight the tourist sites in the area. Mavis personally walked us to our room, which was beautifully prepared with birthday decorations, and she arranged for a cake to be delivered later. Her kindness and sincerity truly stood out, and we felt the warmth of her service throughout our stay.
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4.6/5
Outstanding
GGuest UserYou can forget about early checkin. Could only preregister strictly after 1230pm and had to come back for room key collection from 3pm onwards. The hotel requires 1000HKD for room deposit. We requested for twin beds but was informed there would be additional charges unlike other establishments who not only accommodated to our requests but they also did their best to make our stay memorable. Honestly we expected better service for the price paid. Wouldn’t consider staying here again when we could get better service elsewhere.
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4.5/5
Excellent
CCurious TravellerHighly recommending the Yoho Treasure Island Hotel. It is conveniently located in the center of the city. Just 5 minutes walk to Lisboa Hotel, and only 10 min walk to the center of Macau. Hotel is very new, and has the key facilities such as infinity pool, sauna, gym, cinema, as well as shuttle to ferry terminal and Zhuhai border crossing. There are a few restaurants , supermarket, department store, inside the hotel. Pool
is facing the harbour and has a lovely view at sunset. Highly recommend this hotel and will definitely go back when I return to Macau.
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4.4/5
Excellent
GGuest UserThe theme of l'occitane is quite comfortable and attractive! But I don't understand why I have to wait until 3:30pm to check in at 3pm?🙄
The staff at the front desk are very polite, but the white uniformed staff in charge of baggage storage are not polite, especially the man with glasses! I understand that it is a hard job, but he could have been a bit more polite! 😐 The hotel room is very nice, but how many seconds does it take to press the lift button? Many travellers don't know what's going on with the lift button!🧐 And the location is not very convenient! There is no shuttle bus to connect to the hotel, so I have to take a taxi every time!
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4.4/5
Excellent
GGuest UserLong story. Overall is still pleasant. Some might say it’s a new hotel, cut some slack for them. Yes and no. If you are not ready, then don’t open. I would say either understaff or staffs are not experienced or well trained. To those that were working there now, I can see that they are doing their very best. Higher management might want to see how to improve further.
1: Reached hotel at 12pm. Put my luggage at reception and went out. They already have my booking and name verified. Came back at 4pm, waited for 30 minutes and gave me the wrong room type from my booking. When I went down to the counter, told me that my room is not ready yet. At 4pm and my room is not ready yet? The fact is that, there’s a group of walked in customers in front of me when I came back. They gave my room to them thinking that I am not back yet. And I have to wait for the other room, which was given a late checked out. And the guest had just left and room is not ready for me. So they put me up in another room to wait for my room.
2: Very generous with space. Room is spacious. Bright. Nice and clean. Which I think it has to be as it is a brand new hotel just opened in less than 2 weeks ago.
3: Stingy with water. Gave only 2 bottles of water. 250ml type. Asked for more and said at most can give 2 more only.
4: Water heater temperature not constant. One moment become very hot and one water becomes cold. And the hot that it suddenly became was very hot. Quite dangerous.
5: There is no robot to bring up your food deliveries and send anything that you request from hotel. You will have to go down to pick up your deliveries and wait for hotel staff to bring to you anything that you request for. I have to wait for 45 minutes for a pair of slippers.
6: The shower area had a design flaw that allows water to flow out when you shower and water ponded right in front the vanity counter. That was how I needed an extra pair of slippers.
7: The blinds of the windows are another wrong choice of blinds to install. You need to lower the entire day blind then you can bring up the black out blind. There are 7 panels of them in the room. My arms are sore after that. And you need to repeat the entire process to bring it up in the morning if you wish to see outside the window.
8: TV doesn’t have access to paid TV. Can only watch local channels.
9: Drop off point do not have a shelter like neighboring buildings. You get wet going in and out of the hotel entrance if it rains.
10: My room was on the top floor. Each time the lift moves, I can hear the braking lock engaging and disengaging. I can also feel the vibration from the gears that lowers and pulls the ropes. I am not a light sleeper and I can hear it.
11: Windows are double glazed. But still can hear the rain splattering while sleeping.
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4.4/5
Excellent
AArina EgorovaI liked the hotel, good reception service, friendly staff. The room was clean, there was one jar of bath salt for free, it pleased me. The location of the hotel is a bit inconvenient, you either need to take a taxi or walk 25-30 minutes to the streets with restaurants. But despite this, the view from the window is very beautiful. There was one moment that disappointed me a little, when cleaning the room, the maid put one torn set of a bathrobe and the next day did not replace it. I had to look for her and trying to find her and ask to change it to another one . Thanks to the staff that even at 5 a.m. they helped to call a taxi and helped with the suitcases . On my next trip, I would stay at this hotel again
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4.1/5
Very Good
GGuest UserI left my silver ring in my room and checked out.
The room cleaning staff found it before I realised and informed me immediately.
They then stored it at the hotel for six months.
Above all, I was impressed by the hospitality of the staff, who gave the guests peace of mind。
Thank you so much for all your help。
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