My stay at the hotel was greatly affected by the Afro-American receptionist who worked from morning till afternoon on 29 May. I booked the most expensive Signature room and paid 150 EURO/night. I arrived at the hotel around 11.50am, the room was free, as were many other Signature rooms in the hotel. But the lady at the reception told me I had to pay 20 EURO if I wanted to go to the room now. Considering that many rooms, including mine, were free and I was paying a lot of money for one night, I expected better service and the ability to check in earlier. The room itself was extremely noisy due to construction work going on in the building next door. The table, the chair, the room itself literally vibrated a lot, I felt it physically and it was a very uncomfortable feeling. I went to the reception and asked the same lady to change the room. After 25 minutes of waiting (!) she gave me room 601, which faced the construction site. I thought the lady was pulling my leg. I went back to reception, waited 10 minutes for the receptionist to finish her casual conversation with a colleague and informed her that this room was much worse than the previous one (605). She said there was nothing she could do for me. I kept asking her about other rooms on the floor and asked her to give me room 609, for example. She said it was reserved for a ”special guest” who had not yet arrived. I did not know what to say. This lady showed zero willingness to help, zero knowledge of conflict management and simply does not understand that her job as a receptionist is to make sure guests are happy. Why do you put people on reception who have no basic knowledge of hospitality? So I stayed in the same room. Then my room card did not work. I had to go back to reception. I waited more than 20 minutes for the lady to give me another card. For 20 minutes she was looking for someone at the computer and only when I asked her ”How long do I have to wait” did she give me the card. Perhaps she is doing this on purpose because I do not believe that she cannot use the computer and that it takes her 25 minutes to change the room card. In general, this receptionist is extremely slow. The room should be cleaned better: there were lips from other guests on the cups. There were no slippers in the room. The food in the restaurant Casa da Nina was not good: for a pizza for 15 euros it is not acceptable to use cheap pizza dough from the supermarket. And that is exactly what was done in the restaurant. In general, I will not stay in this hotel again and I will not recommend it to colleagues or friends. P.S. The room should have been 40 sqm. It was much less than 40 sqm.
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