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4.7/5
Outstanding
FFrancisco A1) When we checked in, we were told we could enjoy a 20 percent discount from the hotel's restaurants. We ate therefore at Jiang Nan Chun, the Chinese restaurant of the hotel
( total bill S$242), and the next day, at Nobu Japanese restaurant ( total bill- around $402). When we checked out, however, the discount was not given, even if the restaurant's
waiter told us that the discount would be given upon check out from the hotel. ( The total amount spent on the two restaurants was S$645!)
2) The most shocking thing was that the flush of the towel bowl did not work on Sunday, May 26. We used the flush but the water was overflowing and the feces were floating about. So we tried to pour water into the toilet bowl three times by using the waste can of the toilet to fill it full with water to flush the toilet but still to no avail. Finally, we had to ask for help from the hotel staff to solve the problem. The hotel staff later gave us a plate of fruits and a short letter of apology for the inconvenience caused.
AAnonymous UserThe room is very clean and nice. However, there’s way too many mirrors in the room (not a bad thing)
In overall, it’s cosy and comfortable. There’s not much service provided, so there’s nothing much to comment on it.
AAnonymous UserThis is my 2nd stay here, for my birthday this year! Always loved how the location is convenient and it has everything I need for a simple but satisfying stay. Everything was great, I got upgraded to the 24th Floor 🥹🥹! Only slight downside was that the door had to be pushed really, REALLY hard to close / open it (it won't close properly). Not a huge nuisance but I do have to use my whole body weight to close the door lol. And there were dust bunnies in the gaps where the door lock (the black latch) is. I had to wipe that down myself. Besides these, the stay was comfy and great! Thank you once again! :)
GGuest UserFull of activities for families! Been here a few times coz it’s just great! The Loccitane amenities are just love super love coz it leaves u smells all so nice when taking a shower after ur swim!! The staff are all so friendly too just never disappoint
SSeat 2APerfectly situated amidst countless shopping and dining options in the busiest commercial area of Singapore. Though this is clearly a much older property, it appears to be well maintained and clean. Slept well during my stay and appreciated the rooftop pool and comprehensively equipped gymnasium. For the price paid, this was good value, especially considering how expensive hotels are in Singapore.
JJoycelynWe faced some hiccups during check-in, which was frustrating. The daytime front desk staff were not welcoming or friendly, making the start of our stay less enjoyable. In contrast, the night shift staff were much more engaging and motivated, which was a relief.
Duty Manager Dahlia made an effort to address my concerns after I provided feedback, and I appreciate her attempts at service recovery.
The hotel itself is nice, with comfortable rooms and a pleasant atmosphere. However, the inconsistency in service left us disappointed. I hope they can improve the front desk experience in the future. Overall, while we had some enjoyable moments, it wasn’t the celebration we had hoped for.
UUAGJAQThe location is great. There is a huge mall called ‘The Star’ with many restaurants and cafes. All kinds of food are available to satisfy your taste buds.
Check out Dan’s Steaks while you can. They serve some very good steaks. Any steaks on the menu will be to your liking; guaranteed.
Hotel is centrally located. It’s like 10-15mins drive to the shopping district of Orchard Road.
AAnonymous UserIt was a nice room, however there wasnt any creamer for the coffee.. at the hotel restaurant breakfast buffet, I went to the noodles making soup at 0930 the lady making the noodles told me that i came too late and she wasnt serving. I went back to the counter and saw her serving other people.. live stations closes at 1030, was not my first time there. This happened on the 10/11/14.
Also, when the staff at the restaurant clears the table, they dont ask if you are done with the plate, they jus clear it... like I WAS NOT DONE.. one of the staff when clearing my salad plate, poured the balsamic vinegar dressing on me, worse is she didnt know cause she was ”in a rush” to prep for lunch. This happened on the 09/11/24 at ard 1020hrs?
It's quite disappointing that the standard of the restaurant dropped so much even tho the food is nice.
AAnonymous UserPositives: The pool was quite big, and the jacuzzi was nice. The location was also quite good as the hotel is a short walk to the Singapore River (the view at night is amazing, and there are a lot of expensive eating options). The breakfast was really yummy 😋 The room was also quite nice, and the television was a bit blurry but had a lot of channels :)
Negatives: the room bath area had a nest of insects. The service was also very slow, I had to remind them 3 times to set up the sofa bed.
They also accidentally gave a guest my room card, so the guest suddenly entered my room :(
CCiciliaOoiMy stay at this hotel was generally okay. The check-in process was smooth, and the staff made an effort to accommodate any specific requests I had at reception.
In terms of cleanliness, the room was not dirty, but it didn’t quite meet my expectations either. It was more of a ”bare minimum” level of cleanliness, not particularly impressive but not unpleasant.
One downside I experienced was the noise at night. Around 2-3 AM, I could hear voices from outside the room, which made it difficult to get a good night's rest.
The location is fairly convenient, but the hotel is a bit of a walk from the nearest MRT. If you've already spent a lot of time exploring, it can feel like a longer distance to walk back to the hotel.
Overall, it was a decent stay, but there are areas that could be improved, especially in terms of noise control and cleanliness.
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