Four Seasons Hotel Macao

Four Seasons Hotel Macao Reviews

Four Seasons Hotel Macao

Estrada da Baía de N. Senhora da Esperança, Cotai, Macau, ChinaView Hotel Details
Four Seasons Hotel Macao
Four Seasons Hotel MacaoFour Seasons Hotel MacaoFour Seasons Hotel Macao
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Four Seasons Hotel Macao Guest Reviews

4.7/5
Amazing
2324 Reviews
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2324)
Positive reviews(2278)
Reviews with photos/video(791)
Convenient for shopping(165)
Great swimming pool(114)
Delicious breakfast(110)
Luxurious(34)
Loved the night views(27)
Delicious buffet(27)
Clean pool(12)
Easy to add bed(11)
Negative reviews(46)
JesssssCaa
Deluxe Twin Room
Checked in Nov 2024
Family
1 Reviews
4.7/5
Amazing
Posted on Dec 22, 2024
Hotel situates in the middle of Venetian and Parisian, provide free shuttle pick up from/to Cotai port to hotel, great spot to live in especially for family who prefers to stay slightly away from the casino and busy shopping malls. Hotel is tidy clean with great and attentive services. I was amazed that how the hotel staff would remember your name, and proactive support whenever needed. The breakfast buffet is amazing too with broad options and enjoy how I don’t have to wait in line for items required further cooking, like congee and noodle soup, the resto staff will send right to your table.
Response from Property: Dear JesssssCaa, Thank you for your valuable feedback after your recent stay with us. I am glad that you had an enjoyable stay with us, and had a good time at our breakfast. Please let us know when you are planning your return trip to Macau. We look forward to welcoming you back in the near future. Wish you a Merry Christmas and a Happy New Year. Sincerely, Daphne Ng, Hotel Manager at Four Seasons Hotel, Macao
Guest User
Superior King Room
Checked in Nov 2024
Couples
1 Reviews
4.7/5
Amazing
Posted on Dec 5, 2024
The amenities received made us feel so warm and supportive. Staff from reception, restaurant service, spa to bell service are super. The welcoming smile of Ivan and personal service from Naomi Durian ( sorry the spelling may wrong) at the reception are unforgettable. We surely will go back again. Even the lady at the concierge was so patient to direct me how to go to The Londoner on a wheelchair.
Response from Property: Dear Guest, Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Macao is located in the heart of Cotai Strip. Since we are a non-gaming that could provide a quiet environment for you to enjoy your holiday, as well as we nearby Four Seasons shopping mall, having a convenient destination around. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Macao
Alexey
Superior King Room
Checked in Oct 2024
Solo travelers
18 Reviews
5.0/5
Outstanding
Posted on Nov 29, 2024
Everything was perfect, the hotel is much more private and comfortable that the big casino hotels.
Response from Property: Dear Guest, Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Macao is located in the heart of Cotai Strip. Since we are a non-gaming that could provide a quiet environment for you to enjoy your holiday, as well as we nearby Four Seasons shopping mall, having a convenient destination around. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Macao
Man
Superior King Room
Checked in Oct 2024
Travel with friends
1 Reviews
4.7/5
Amazing
Posted on Nov 27, 2024
This is the second time I stayed in this hotel. Though there’s no transportation to take me to most parts of tourist attractions, I love the service it provides.  I’ve booked a non-smoking room but when I entered the room, I smelled a strong smell of smoke. I requested to change to another room and they helped me to settle in fifteen minutes in a new room.  This is a birthday trip for my husband and when we returned after dinner, we found there’s a small cake in the room. What a surprise! If they can provide more shuttle bus service to different parts of Macau, it’ll be perfect!
Response from Property: Dear Man, Thank you for choosing to stay with us in the occasion of birthday celebrtion and for taking the time to share your feedback. We are thrilled to learn that your experience was memorable and that our staff were able to provide you with exceptional service. We will definitely pass on your compliments to them and the rest of our staff. Your positive feedback serves as a great motivation for our team. Meanwhile thank you for your feedback regarding shuttle bus services in which it will be reviewed with the management team.We hope to have the pleasure of welcoming you back soon.Sincerely,Vikram K ReddyRegional Vice President & General Manager
User HK
Deluxe Double Room
Checked in Nov 2024
Travel with friends
3 Reviews
5.0/5
Outstanding
Posted on Dec 16, 2024
Wonderful getaway in Macao. Perfect location with very friendly and thoughtful staff.
Response from Property: Dear Guest, Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Macao is located in the heart of Cotai Strip. Since we are a non-gaming that could provide a quiet environment for you to enjoy your holiday, as well as we nearby Four Seasons shopping mall, having a convenient destination around. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Macao
Guest User
Superior King Room
Checked in Sep 2024
Family
27 Reviews
5.0/5
Outstanding
Posted on Oct 31, 2024
We had the most enjoyable travel time here, and everything about the hotel fascinated me. Room cards are made from woods，which makes me feel like peace and love[爱心] The receptionist staff were enthusiastic and professional, They introduced me to the hotel facilities in detail. At the same time, they thoughtfully asked if I needed an English version of the RC and hotel introduction leaflet. Looking out the window from my room, I could see the stunning views of the Eiffel Tower and Big Ben, as if I were right in the midst of them.[哇] Anyway，I love this hotel ，I love the Four Seasons😗
Response from Property: Dear Guest,Thank you very much for your gracious comments and it was a pleasure having you staying with us.We are delighted to learn you enjoyed your stay with us and our staff were able to engage you and provide you with a memorable experience. It will be our pleasure to share your praises with the entire team of staff to enjoy. After all there is no better motivation than your words of praise for a job well-done.We look forward to welcoming you back soon.Sincerely,Vikram K ReddyRegional Vice President & General Manager
Assej Sum
Superior King Room
Checked in Sep 2024
Couples
3 Reviews
5.0/5
Outstanding
Posted on Oct 31, 2024
This place is located in a busy area but its not noisy at all.And the staff are very nice and accommodating.We will surely come back again.
Response from Property: Dear Assej Sum, Thank you for your favorable comment at Ctrip platform after your recent stay with us. We are glad you had a good time with us. We look forward to welcoming you back in the near future. Sincerely, Daphne Ng, Hotel Manager
Alivya
Superior King Room
Checked in Aug 2024
Couples
33 Reviews
5.0/5
Outstanding
Posted on Sep 23, 2024
It was an amazing night we spent in Four seasons Macao. Really love the decorations and service here. Especially Kame and other receptionists for arranging the gifts and cakes for us. Would love to come back again! If you are looking for a quiet hotel, no casino but near shopping mall, FS Macao is definitely a good choice! The Study Bar in 20/F is also fantastic! Don’t miss the views and drinks, we also had a good interaction with their bartender!
Response from Property: Dear Alivya, Thank you for your continued support, and your loyalty to Four Seasons Hotel, Macao. I am glad you had an enjoyable stay with us. Please do not hesitate to reach out to me directly when you are planning your next visit to Macau. We look forward to welcoming you back in the near future. Sincerely, Daphne Ng Hotel Manager
Guest User
Deluxe Double Room
Checked in Jul 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Sep 1, 2024
There are many excellent hotels in Macau, but choosing the Four Seasons was an outstanding decision. For guests traveling by taxi, the location is unbeatable, offering not only an outdoor swimming pool and spa but also stunning views and walking access to major tourist spots. What stood out most was the impeccable service provided by the staff. Every staff member we encountered during our 3-night, 4-day stay was friendly and went out of their way to ensure our family, including our child, had a wonderful experience. This stay has made us eager to visit Macau again, and when we do, we will definitely choose the Four Seasons.
Response from Property: Dear guest, Thank you for your favorable comment at Ctrip after your stay with us. I am glad that you had a great time with us. Please do not hesitate to let us know when you are planning your return trip to Macao. We look forward to welcoming you back in the future. Sincerely, Daphne Ng, Hotel Manager. Four Seasons Hotel Macao
Pornthip
Superior King Room
Checked in Jul 2024
Family
8 Reviews
4.7/5
Amazing
Posted on Aug 29, 2024
One of the best place next Venetian Casino Complex. Staff are very polite and very energetic to provide service. Facilities can be more upgraded compared other Four Seasons Hotels.
Response from Property: Dear Pornthip, Thank you for your favorable comment at Ctrip after your stay with us. I am glad that you had a great time with us. Please do not hesitate to let us know when you are planning your return trip to Macao. We look forward to welcoming you back in the future. Sincerely, Daphne Ng, Hotel Manager. Four Seasons Hotel Macao
Guest User
Superior King Room
Checked in Dec 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Jan 6, 2025
What a lovely hotel! Staff are very professional and knowledgeable. A special mention to Wynne and Victoria for making our stay so so so memorable. Wynne’s small gestures during turn down were so thoughtful.  Victoria greeted us at check in and was exactly how you expect FS staff to be, polite, friendly and welcoming. Nothing was too much for Victoria.  FS Macau we will see you soon!
Response from Property: Dear Guest, Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Macao is located in the heart of Cotai Strip. Since we are a non-gaming that could provide a quiet environment for you to enjoy your holiday, as well as we nearby Four Seasons shopping mall, having a convenient destination around. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Macao
Guest User
Superior King Room
Checked in May 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Jul 1, 2024
My husband and I had a relaxed 2-night stay at the Four Seasons Macao, celebrating our 21st wedding anniversary. We chose this hotel for their convenient location on the Cotai Strip and we were pleasantly surprised by the attentive service of their staff. Kelly at the front office led us to our upgraded room with thoughtful decorations congratulating us on our anniversary. She helped us to take some memorable pictures in the room. We also received many kind messages from the hotel staff: Kelly (Front Office), Chester (Guest Relations), and Alex (Room Attendant). We definitely recommend this hotel to anyone planning to visit Macao.
Response from Property: Dear Guest, Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Macao is located in the heart of Cotai Strip. Since we are a non-gaming that could provide a quiet environment for you to enjoy your holiday, as well as we nearby Four Seasons shopping mall, having a convenient destination around. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Macao
Cliff HK
Deluxe Double Room
Checked in May 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Jun 10, 2024
Wonderful short weekend stay at this superb luxury hotel resort in the heart of Macaos Cotai strip. It’s an oasis in the heart to everything one needs in Macao. Great pool facilities and the entire hotel is spotless clean and superb maintained. The entire team of the hotel is exceptionally friendly and helpful, to mention a few stars: Myron and his team with Chester and Mercy, thank you very much.
Response from Property: Dear Guest, Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Macao is located in the heart of Cotai Strip. Since we are a non-gaming that could provide a quiet environment for you to enjoy your holiday, as well as we nearby Four Seasons shopping mall, having a convenient destination around. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Macao
Anonymous User
Superior King Room
Checked in Oct 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Dec 9, 2024
Great stay with Four Seasons. They were attentive and friendly, gifting us fruit and dessert upon our arrival as well as gifting us a small thermos at departure.
Response from Property: Dear Guest, Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Macao is located in the heart of Cotai Strip. Since we are a non-gaming that could provide a quiet environment for you to enjoy your holiday, as well as we nearby Four Seasons shopping mall, having a convenient destination around. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Macao
Tiraganant
Superior King Room
Checked in Nov 2024
Solo travelers
6 Reviews
5.0/5
Outstanding
Posted on Dec 12, 2024
Very good breakfast buffet and good 24 hour open  Gym. I will stay here again if I go to Macau.
Response from Property: Dear Guest, Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Macao is located in the heart of Cotai Strip. Since we are a non-gaming that could provide a quiet environment for you to enjoy your holiday, as well as we nearby Four Seasons shopping mall, having a convenient destination around. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Macao
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