The Retreat Hotel & Convention Centre Reviews

Response from Property: Dear Guest, Thank you so much for your kind words regarding our hospitality and the quality of our food. We're pleased to hear that you’ve noticed the improvements we’ve made in offering a more curated selection—our goal is always to provide a memorable experience with better quality, and it's great to know you appreciated that shift. We’re sorry to hear that the pool and jacuzzi haven’t been up to standard during your visits. We take cleanliness and maintenance very seriously and will certainly look into these concerns to ensure they are addressed. We value your feedback as it helps us continue to improve and provide the best possible experience for our guests. We hope to welcome you back soon and exceed your expectations on all fronts! Regards, The Retreat Hotel & Convention Centre

Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We’re thrilled to hear that you had a positive experience during your stay, especially with our clean facilities, polite staff, and the quality of food. It’s great to know you enjoyed the open jacuzzi and found the property well-maintained. We do apologize for the issue you experienced with the smell during your stay. We understand how important a pleasant environment is, and we’re currently investigating the source of the odor to ensure it is addressed. Your feedback is invaluable in helping us maintain the high standards we strive for, and we appreciate your understanding as you adjusted to it. We look forward to welcoming you back in the future, and we’re confident your next stay will be even more enjoyable. Regards, The Retreat Hotel & Convention Centre

Response from Property: Dear Mr. Chopra, Thank you so much for sharing such a wonderful review! We’re thrilled to hear that you had a great experience during your stay with us. Mr. Anuroop Ashokan and our entire team are delighted to know that they made your stay memorable. We truly appreciate your kind words and recognition of the hospitality and service provided. We’re glad you enjoyed the poolside view and the convenience of our large pool and additional access points. It's also fantastic to know that you had a chance to explore our dining options and the variety at our breakfast buffet. We can’t wait to welcome you back for another stay and will continue to strive to exceed your expectations. We truly value your feedback and look forward to hosting you again soon! Warm regards, The Retreat Hotel & Convention Centre.

Response from Property: Dear Guest, Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a memorable stay with us at The Retreat Mumbai. It’s fantastic to know that you enjoyed the spacious deluxe suite, the stunning views, and the luxurious comfort of the room. We always aim to create a welcoming and happy atmosphere, so it’s great to hear that you felt the positive vibe throughout the property. Chef Bhat and his team will be thrilled to hear your compliments about the food – we’re proud of their dedication and passion in creating exceptional dining experiences. Your kind words about the hospitality and service mean a lot to us, and we’re so glad we could make your stay special. We look forward to welcoming you back for another relaxing and enjoyable visit, whether with friends or family. Until then, thank you once again for choosing The Retreat Mumbai! Warm regards, The Retreat Hotel & Convention Centre

Response from Property: Dear Mr. Sujit, Thank you for taking the time out to share the feedback on your stay experience. It is always a pleasure to receive positive feedback about cleanliness of our property, our team members and we are humbled by your gracious compliments. In regards to the smell from our exterior areas, as you must be aware the property is attached to a beach and near a fishing village hence occasionally there is smell from the sea. This is limited only in the exteriors and not in the rooms or interior areas. Our curated menus are priced as per city standards of any other five-star deluxe hotel and we ensure the quality and quantity as per standards We are committed to consistently providing warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest motivation. We thank you for your patronage and we look forward to welcoming you back in the very near future. Regards

Response from Property: Dear Ms.Sonam, We would like to thank you for choosing our hotel as your accommodation choice and for taking the time to post a review about your experience. Re your feedback, whilst we apologize to you any inconvenience, we would like to state the following - The hotel is located in a coastal fishing hamlet and the smell you refer to is prevalent at times. As you are aware your booking was coordinated by Mr Sudesh Tamhane. At the time of the booking there was no request made for interconnecting rooms and upon check-in (on 8-March), you asked for 8 sets of interconnecting rooms. Unfortunately, we could only offer you the 1 (one) vacant available set. You checked in at around 1730 hours, when the hi tea service was over and the service timings of this meal were communicated by email to Mr Tamhane during your booking time. Your group members bought their own alcoholic beverages to the hotel which is in order. However, you demanded that the same be served in a banquet venue or the lawns. It was explained to Mr Tamhane during booking time that service of liquor in any area outside the licensed areas, would need the procurement of a license in advance and that guests could consume their own liquor in their room only. We offer all our guests a standard buffet breakfast comprising of fruit juices, choice of cut fresh fruits, choice of cereals, assorted breakfast rolls, toast, eggs to order, dosa counter, apart from 3 Indian hot items, 2 continental items and other accompaniments. Should guests feel the need to order additional items (like sausages, meats, etc), they do order items on an a la carte basis. There was no fungus on bread and the same was acknowledged by the Restaurant Manager at that time. Whilst your feedback on the contents of the buffet are duly noted, this is one of the rare instances when we have received such feedback. Your entire booking was coordinated by Mr.Tamhane and all do’s and don’ts were explained to him via email. Unfortunately it appears that these were not communicated by Mr Tamhane to the group, hence the negative experience that you encountered at the hotel and the hotel or its team cannot be held responsible for this. You would recall that your group member (Mr Ratan) used inappropriate language in the lobby in the presence of other guests for no fault of the hotel As you are aware, Mr Tamhane was unreachable during this interaction in the lobby (at around 1900 hrs).on 8 March. We are happy to share with you a copy of the email exchange with Mr Sudesh during the booking period. We hope in the light of what is mentioned above, you would view the matter in the correct perspective and we stay committed to providing you with wonderful experiences! Warm Regards

Response from Property: Dear Guest Thank you for taking the time out to share the feedback on your stay experience. It is always a pleasure to receive positive feedback about our team members and we are humbled by your gracious compliments. We are committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward. We thank you for your patronage and we look forward to welcoming you back in the very near future. Regards

Response from Property: Dear Guest Thank you for taking the time out to share the feedback on your stay experience. It is always a pleasure to receive positive feedback about our team member Mr.Osden and we are humbled by your gracious compliments. We are committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward. We thank you for your patronage and we look forward to welcoming you back in the very near future. Regards

Response from Property: Dear Mr.Lawrence Thank you for taking the time to tell us about your stay at The Retreat Hotel & Convention Centre Mumbai. I appreciate your constructive comments and rest assured, the gaps highlighted through your feedback regarding the pool / hk / restaurant have been carefully noted. We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our discerning guests. At the Retreat Hotel & Convention Centre, Mumbai we ensure that our product and services continue to meet the highest standards to make your stay more comfortable. However, in your case it seems we were unable to satisfy your expectations. I apologize for the inconvenience caused and would request you to give us an opportunity to serve you better on your next visit. Look forward to receiving you at The Retreat Hotel & Convention Centre, Mumbai. With Regards,