DoubleTree by Hilton Hotel Naha

DoubleTree by Hilton Hotel Naha Reviews

DoubleTree by Hilton Hotel Naha

3-15, Naha City, Naha City, Okinawa Prefecture, 900-0034, JapanView Hotel Details
DoubleTree by Hilton Hotel Naha
DoubleTree by Hilton Hotel NahaDoubleTree by Hilton Hotel NahaDoubleTree by Hilton Hotel Naha
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DoubleTree by Hilton Hotel Naha Guest Reviews

4.3/5
Very Good
170 Reviews
Verified reviews
Location4.5
Amenities4.1
Service4.4
Cleanliness4.3
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All reviews(170)
Positive reviews(162)
Reviews with photos/video(51)
Easy to get around(39)
Convenient location(38)
Clean and tidy(31)
Friendly owner(30)
Awesome stay(25)
Delicious breakfast(14)
Close to airport(8)
Great value for money(7)
Negative reviews(8)
Guest User
Premium Queen Room
Checked in Oct 2024
Solo travelers
10 Reviews
5.0/5
Outstanding
Posted on Dec 6, 2024
It is my first time to stay with Hilton Hotels and I was impressed with the cleanliness. The breakfast is amazing. The location is right next to the metro and a walking distance to the shopping area.
Response from Property: Thank you for sharing your wonderful experience with us!We are thrilled to hear that you enjoyed your first stay at Hilton Hotels. Cleanliness and a delicious breakfast are top priorities for us, and it’s great to know we met your expectations. Our convenient location is indeed a highlight, making it easy for our guests to explore the area. We hope to welcome you back for another memorable stay soon!
jo.kra10
Double Room
Checked in Sep 2024
Couples
18 Reviews
4.2/5
Very Good
Posted on Oct 4, 2024
Helpful staff and good breakfast. Hotel is a bit old, room also and don't look like Hilton level. Double bed size is for one person or two average. In general ok for 1-2 nights
Response from Property: Thank you very much for staying with us at the DoubleTree by Hilton Naha.We are sorry to hear that our service and facilities did not meet your expectation. Please rest assured your comments will be definitely shared with in our management team for further improvement to maximize our guest experiences.We will continue to work hard to improve our service and look forward to welcoming you back again soon.
Ashparagon
Double Room
Checked in Aug 2024
Family
14 Reviews
3.2/5
Posted on Oct 2, 2024
Felt kind of misled by the photo in the booking. As in the picture, the double room booking show the size of a queen size bed. However in reality the bed was only the size of a super single or slightly larger. To use the wifi for free u need to register your email to become a member or something. Also they don’t provide complimentary water, only for their members…. Which we still did not get any despite signing up for the membership through our emails? Underside of the basin also dripped water so it was annoying to have your feet wet while brushing and flossing teeth. Room I stayed was 908. Overall quite a disappointing experience
Response from Property: Thank you for staying with us and taking your time to write down some comments on our guest room and service as well.First of all, I would like to apologize for not delivery good service to you we need to make sure whether bed is right information or not.Regarding water, this is our human error so I'm so sorry about not delivery standard service to you.I will check room 908 to inspect whether water is leaking or not.thank you very much for reporting this issue to us.overall, I'm sorry to hear your experience while you were staying with us and again, I apologize for entire experience. I will share this issue and improve our service based on your comments.thank you for choosing our hotel.
Joseph Beng Hun
Double Room
Checked in Nov 2024
Solo travelers
1 Reviews
3.7/5
Posted on Jan 2, 2025
Room was fairly well for the price of it. Basic amenities provided. May consider this room if it is just a sleeping place in the night.
凱凱
Double Room
Checked in May 2024
Family
1 Reviews
3.7/5
Posted on Jun 10, 2024
1. The location is very good. 2. Professnal service. 3. King type is a better room. 4. Big size of bathtub. 5. Near Mororail station.
Response from Property: Thank you very much for staying with us at the DoubleTree by Hilton Naha.We are excited to hear that you found many of the services and facilities of the hotel to your satisfaction and we are always available to assist you at any time.We hope to have the pleasure of welcoming you back again in the future.
YH Goh61
Double Room
Checked in Apr 2024
Couples
17 Reviews
5.0/5
Outstanding
Posted on May 27, 2024
Hotel has met its 4 stars standard. Room was pretty decent and comfy. Breakfast quality is normal. One key highlight is hotel is so close to the Asahibashi monorail station where travelling to airport was a breeze.
Response from Property: Thank you very much for staying with us at the DoubleTree by Hilton Naha.We are excited to hear that you found many of the services and facilities of the hotel to your satisfaction and we are always available to assist you at any time.We hope to have the pleasure of welcoming you back again in the future.
Guest User
Deluxe Twin Room
Checked in Oct 2024
Couples
13 Reviews
3.2/5
Posted on Nov 25, 2024
Convenient location. Not much facilities and not very new. It's ok for a short trip.
Response from Property: Thank you for sharing your feedback with us.We're glad to hear that you found our location convenient for your stay. We appreciate your comments regarding our facilities and the age of the property. Your insights are valuable as we continually strive to improve our services and offerings.We hope to welcome you back for another short trip in the future!
Guest User
Queen Room
Checked in Aug 2024
Couples
6 Reviews
3.5/5
Posted on Sep 18, 2024
Hotel is near to the monorail which is good Breakfast is also good. However we noticed the waitress brought out some food to give customers but did not offer to us. There was no drinking water in the room unless you boiled the water with kettle provided. We had to buy a big bottle in. We checked out at 7+ in the morning on our 3rd day & left our luggage at the reception. We came back at 9+ at night to collect our luggage. A few steps outside hotel, we realised that the luggage was half opened, our things was dropping out. We zipped it back, nothing was missing however we were wondering was there a security check since we left the luggage for so long, even then, it should be zipped up properly. This is not appropriate for a big hotel as Hilton. It left us an unpleasant feeling.
Cooper88
Queen Room
Checked in Jan 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Mar 4, 2024
This hotel is just besides the Yui Rail Station Asahibashi, very convenient for transportation, it’s also near to Prefectural Office and Lea Lea bus lounge, which you can join one day tour (Klook/Get your guide/KKdays) or take Lea Lea bus to American Village. The staff is extremely helpful and friendly and the room is ok, not very spacious but enough for 2 person!
Response from Property: Thank you for staying with us and sharing your experience.We receive many good comments about how convenient our location is, and we are proud to say it is our very strong unique sales point.We certainly look forward to welcoming you back to stay with us on your next visit Okinawa.
Franklin
Double Room
Checked in Sep 2024
Solo travelers
7 Reviews
5.0/5
Outstanding
Posted on Oct 11, 2024
Cookie Cookie Cookie. Nice staff  Nice facility and you get free cookies 😬
Response from Property: Thank you very much for staying with us at the DoubleTree by Hilton Naha.We are excited to hear that you found many of the services and facilities of the hotel to your satisfaction and we are always available to assist you at any time.We hope to have the pleasure of welcoming you back again in the future.
Quest88
Double Room
Checked in Jun 2024
Couples
10 Reviews
4.2/5
Very Good
Posted on Jul 14, 2024
Great location right next to monorail station, with lift access from the bridge. Decent F&B choices nearby and walkable distance to Palette and Kokusai street.
Response from Property: Thank you for staying with us at Double Tree by Hilton Naha during this festive season.We receive many good comments about how convenient our location is, and we are proud to say it is our very strong unique sales point.We greatly look forward to welcoming you back again soon.
Cherny Goh
Twin Room
Checked in Nov 2023
Family
7 Reviews
4.2/5
Very Good
Posted on Jan 10, 2024
The hotel location was next to Naha Bus Terminal and Asahibashi station. Good for those who intend to travel around by monorail and buses. Amenities were good but weren’t replenished for 2 consecutive days and I have to ask from concierge. Nice welcome gesture with warm biscuits on check-in day. Early check-in not allowed. Room quite small and dusty (dust accumulated on my luggage). Not sure whether they vacuum the room carpet daily. The open concept of closet was too small. Not enough space to hang 2 persons’ jackets and clothes with only 6 hangers.
Response from Property: Thank you very much for staying with us at the DoubleTree by Hilton Naha.We are sorry to hear that our service and facilities did not meet your expectation. Please rest assured your comments will be definitely shared with in our management team for further improvement to maximize our guest experiences.We will continue to work hard to improve our service and look forward to welcoming you back again soon.
Lisa
Twin Room
Checked in Apr 2024
Couples
1 Reviews
4.2/5
Very Good
Posted on May 17, 2024
The hotel location is great, within 5 mins walking to Asahibashi and Naha bus terminal. The hotel is in need of refurbishment as the rooms are quite outdated. There are vending machine on level 8 and ice machines on even numbered floors. However, the ice bucket is not provided, they provide paper cups next to ice machine. If you carry big luggage, I suggest to get at least Twin Room as the Queen Room is small and the bathroom is smaller too. The staff were very helpful and full of smiles, love the hospitality. They will serve you warm cookie as a welcome gift, signature of DoubleTree. Overall, if you go for good location and no fuss hotel, albeit small and older, this is a decent business hotel.
Response from Property: Thank you very much for staying with us at the DoubleTree by Hilton Naha.We have a great team who all work so hard to ensure everything is just right. Please accept my sincere apologies for the inconvenience you experienced on the room you‘ve stayed. If you have any requests for your next visit, please feel free to contact us. We will do our best to provide you with a better accommodation experience.I sincerely hope that you will grant us another opportunity in the future to extend you a better stay experience.
Torin
Queen Room
Checked in May 2024
Couples
4 Reviews
5.0/5
Outstanding
Posted on Jul 13, 2024
Very clean room and convenient transport. Also, the staff is very nice and pleasant.
Response from Property: Thank you very much for staying with us at the DoubleTree by Hilton Naha.We are excited to hear that you found many of the services and facilities of the hotel to your satisfaction and we are always available to assist you at any time.We certainly look forward to welcoming you back to stay with us on your next visit Okinawa.
Guest User
Corner Twin Room
Checked in Jul 2023
Family
11 Reviews
3.2/5
Posted on Aug 4, 2023
Service good . Facilities a little bit old. Location good. Near shopping mall and train.
Response from Property: Thank you very much for staying with us at the DoubleTree by Hilton Naha.It is our greatest pleasure to know that you have enjoyed your stay, and we truly appreciate your kindest comments.We hope to have the pleasure of welcoming you back again in the future.
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