Nanjing Citilink Hotel Reviews

Response from Property: Dear guest, thank you very much for your feedback. We are delighted to learn that you have experienced a convenient booking and check-in process, a clean environment, and friendly and helpful staff service at our hotel. We would like to express our special praise and gratitude to employee Daisy for her outstanding work performance, which is definitely a source of pride for our team. Looking forward to serving you and your family again in the future.

Response from Property: Dear distinguished guests, thank you for your support and recognition. We will maintain a high level of service as always, and look forward to your next visit.

Response from Property: Dear guest, Thank you so much for your serious feedback and appreciation for us! We are pleased to learn that the helpful spirit of our team as well as the location can be of great benefit to your strategy game journey. We understand that it is essential to create an environment with a fun and relaxed atmosphere for you. Thank you again for your encouragement and feedback. I wish you happy every day!

Response from Property: Thank you for your affirmation and support! Glad you are pleased with our location and value for money service. We are committed to providing an exceptional stay experience, and your valuable feedback will inspire us to continuously optimize our services. In order to better meet your needs, if you have any service suggestions or questions during your stay, you are welcome to contact our team at any time. Looking forward to the opportunity to serve you again in the future and continue to provide you with an experience that exceeds expectations.

Response from Property: We are very sorry for the inconvenience. We have informed the relevant departments to deal with it as soon as possible, hoping to bring you a different experience next time.

Response from Property: Thank you for your recognition.It's a great honour to meet you.Looking forward to your next visit.

Response from Property: Thank you for your advice. We have given feedback to the hotel leadership. Sorry for the inconvenience. I look forward to bringing you a different feeling next time.

Response from Property: Thank you so much for the affirmation! We are always committed to providing excellent service and your satisfaction is our greatest privilege. To ensure that every visit exceeds expectations, we listen to every feedback and constantly optimize the experience. If you have further suggestions on any details or need our assistance, please feel free to let us know. Looking forward to bringing you a great stay again.

Response from Property: 尊敬的賓客，您好！感謝您選擇南京星儷辰酒店。欣聞您對本次入住體驗表示滿意，這是我們的榮幸，也讓我們更有動力為您與更多客人創造難忘的星儷辰體驗。再次感謝您的分享，並真誠期待您再度光臨體驗我們更多的產品與服務。讓我們常在您心！

Response from Property: 親愛的賓客：非常感謝您對星儷辰的選擇，也十分榮幸我們的服務人員能得到您的肯定。我們將堅持不懈秉承服務至上理念服務於每位賓客，星儷辰酒店全體員工期待您的再次光臨~

Response from Property: Dear guest, thank you very much for your positive comments on our accommodation experience. Your satisfaction is our greatest honor. We apologize for the central air conditioning heating problem you mentioned. If you have any questions during your stay, please feel free to call the front desk and we can adjust the room temperature for you through the backend. We have taken immediate measures to check the air conditioning system to ensure that all rooms can provide a warm and comfortable temperature-controlled environment in the coming winter. We attach great importance to the experience of each guest and will always pay attention to your stay experience. We look forward to bringing you services that exceed your expectations again. Thank you again for your valuable comments and hope that you will feel at home next time you visit.

Response from Property: 非常感謝您的正面評價和對酒店位置、餐飲及周邊環境的高度認可！我們瞭解到您對21樓早餐及前往屠殺紀念館的便捷性尤其滿意，這對我們是極大的鼓勵。感謝您為我們提供了寶貴反饋，您的滿意是我們不斷進步的動力。期待您的下次光臨，再次體驗我們優質的服務和便捷的地理位置！

Response from Property: 非常感謝您的肯定與反饋，深感榮幸您的住宿體驗如此愉悦！前台團隊效率的提升，房間的舒適度與衞生，以及齊全的設施，早餐的品質，和出行的便捷性，都是我們持之以恆追求的目標。聽到您對洗衣機設備的特別提及，更是倍感欣慰，這是為了提供更加全面的服務，讓每一位賓客均能在旅途中找到家的舒適感。對於您的建議，我們尤為重視，保持酒店設施的完善與更新是我們一直以來的承諾。我們期待着在未來看到您再次光臨，繼續陪伴您每一次旅途中，帶來更加優質與貼心的服務。再次感謝您的支持與鼓勵，祝您生活美滿，旅途愉快！

Response from Property: Thank you very much for your detailed feedback on our hotel. We know that the satisfaction of every guest means a lot to us. Regarding the problem you described, on behalf of the hotel management team, I am deeply sorry for the inconvenience and unpleasantness caused to you, and express my sincerest apologies for this. The hotel parking lot is located in Wuyue Plaza. After checking in, you can enter and exit multiple times by binding the license plate. Since the hotel is a complex and the parking spaces at the door are limited, it can only be parked temporarily. If you need to park for a long time, you can park in the hotel's exclusive parking area. Sorry for the inconvenience. Regarding room selection, we are deeply sorry for not meeting your expectations. The "quiet room" selection you specified was not successfully implemented. We will organize training for a more detailed reservation service process to ensure that similar situations do not occur again. We will also strengthen the training of temporary staff in the future to ensure that every hotel staff can answer guests' questions. Regarding the problem of water leakage in the pool, we will also strengthen the maintenance inspection of the engineering department. If you have any feedback or needs during your stay, you can call the front desk at any time. Once again, I sincerely apologize for your unpleasant experience and thank you for your valuable suggestions!