Noelle CC
December 11, 2023
I recently had the opportunity to stay at a Best Western hotel for the first time, and I must admit, my expectations weren't very high at the outset, given it's a 3-star establishment. However, I was pleasantly surprised and thoroughly impressed by the level of customer service provided during my stay.
From the moment I checked in on a rainy day in Nice, the hotel's thoughtful amenities like umbrellas for in-house guests and the warm availability of coffee and tea made a significant difference. These small gestures of hospitality were not only practical but also deeply appreciated.
What truly set this experience apart, however, was the exceptional service from the reception staff. They were consistently helpful and maintained a cheerful demeanor, which greatly enhanced the overall atmosphere of the hotel. Their assistance and pleasant attitude made navigating my stay and the local area much easier and more enjoyable.
Despite my initial reservations, Best Western has managed to exceed my expectations and provided a genuinely pleasant stay. The combination of attentive service, useful amenities, and a welcoming environment has completely shifted my perspective on what a 3-star hotel can offer. I would happily recommend this hotel to anyone looking for a comfortable and accommodating stay, and I look forward to my next visit.