Holiday Inn Express Hotels in North Charleston

Wyndham hotels are always a great choice. I look for this brand whenever traveling. This location did not disappoint on service and cleanliness. The morning breakfast makes it a plus when needing to stay for work purposes.

The Courtyard by Marriott in North Charleston looks very nice from the outside, and it's clear the designers/builders did a great job. With that said, it's in need of TLC. The furniture was dirty and scuffed. The walls of the room and bathroom had scratches and green markings. The paint in the ceiling of the shower was peeling. The carpet did not feel cared for. Pros: Location - Right off I-26 Cons: Location - This is located adjacent to a seedy area. Be alert in the parking lot at night. Staff - The staff were either rude or apathetic. Not a single staff member smiled or issued a greeting. Advice to management: Invest in minor renovation. The staff morale is low.

Front desk staff friendly, facility clean, breakfast average. Issue was room assignment. I booked large king suite room, Assigned room was “handicap assessable’ Did not need that, Two TV , what we expected “ could not change channels on one , could not shut A/C off and also noticed electrical outlets without covers. Changed room, and got smaller king suite only one tv. Did not have the same amenities as what I booked yet I was charged the same price, but it’s also advertised that way. This was also a handicap accessible room, but I certainly wouldn’t call that it is not a walk-in shower you have to climb in. I found the shower to be slippery. Room for two people which we were only two glasses in the room no plastic glasses in the bathroom just two glass glasses by the sink in the sitting area. The bathroom hand soap provided but no little dish or tray to put it and had to leave it on the counter. This is not what I expect from the Marriott property and I try to stay exclusively Marriott property.

The location of the facility didn’t look like it was in the best neighborhood and if you’ve never been then you wouldn’t know when you booked it. It was clean, however, the bathroom could have been updated w caulking and a little cleaner, there was black around the edges of the tub. The breakfast of coffee, bagels and danishes were the norm for an included breakfast. I paid a higher rate thinking it was a smoking room as the others were listed as nonsmoking but found out the whole establishment is nonsmoking so I lost money there!! Somehow that should have been disclosed.

We stayed three nights in October for an event I hosted (EVENT STAFF COULD NOT BE MORE OUTSTANDING), but this is for the room/staff. We stayed in a suite - always ask for the opposite side of the interstate, as it is very loud on the ”even side”, especially if you have any sleep issues. Could it be updated some? Sure. We came back for a night in November on family business. Stayed in an odd-numbered room and it was decidedly quieter. They need better trashcans in the rooms. Seriously, the one they had in the main room is no bigger than a stand up desk file box. The hotel employee that I was disappointed in was Gwen at the front desk. Not friendly, not attentive, not in a hurry. After the first visit my husband had left something, and I thought I ha. Until we made reservations for the second visit, my husband did not realize that that's where he left his cane. He gave them a call, they went right to it, and it was waiting at the desk with his name on when we checked in. What I thought I lost was a necklace we had brought to town to take to the jeweler, but a family emergency prevented that (we lived in the area until last year so it was a trip ”home”). I asked Gwen to check on it. SEVERAL times I had to explain exactly what it was - a broken gold necklace with 4 small beads - how exact is that?) She shuffled around and acted like I was crazy to even ask about it. I explained the situation several more times - she wanted the reservation number I had been under because supposedly that was the only way anyone could look for it. I didn't have the number, but had the dates. She was surly about it. FINALLY she said she'd call upstairs to the lost and found and I could have a seat. It took about an hour for anyone from ”there” to come down, and I finally had to crowd the desk for her to call them. Hearing the way she was referencing my claim was like she was just humoring me, and I might be scamming her. How many people come looking for a broken piece of jewelry, and how hard is it to see if they have it? That could have been a misunderstanding of her motives by me, but based on how she was at check-in both visits and how I saw her similarly relate to other customers, I felt she was not into her job. I won't let that keep me from staying there again, though. The great experience I had with the event staff bought them some loyalty from me. I will say kudos for having gluten free cookies - wish they could be warm, but know that's impossible.

Ten minutes from the airport, there is a shuttle bus to the airport. nice 👌

If you need something cheap, this is your place. The pictures on the site are EXTREMELY misleading! The first room we were offered...disgusting, the bed was made...but the bathroom was not cleaned AT ALL. The woman at the front desk, which WAS NOT what is pictured on the website, was empathetic and said it was embarrassing that it hadnt been fully cleaned. The second room looked reasonable just by walking and glancing at everything, so we threw our luggage in and left. When we got back there was a used syring right beside our car, started unpacking... I was done. The sheets had burn holes in them, the bathroom was dirty, the soap was used and slipped back in the package, there is mold on the wall behind the door, the back side of the door has probably never been wiped off (ever), the mattress was like sleeping on the springs with a blanket over them, there were people standing outside all the time smoking questionable things (if you catch my drift), the walls were poorly repaired by what lloks like someone who has never repaired a hole in a wall before, I could go on. In my opinion the owners do not put the money they make back into their establishment, it's sickening. There are two areas in a hotel room to keep up with. It's time to hire people WITH experience in cleaning and maintenance instead of just someone who wants to work and has lied on their resume. I didn't even think to look up in the bathroom, had I seen there was mold, probably would have saved me a trip to the ER for a breathing treatment for my allergies.