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Novotel Rizhao Suning Guest Reviews
4.6/5
Very Good
2897 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(2897)
Positive reviews(2826)
Reviews with photos/video(641)
Friendly front desk staff(410)
Delicious breakfast(218)
Convenient for shopping(164)
Near shopping area(163)
Perfect for kids(118)
Great swimming pool(117)
Has play area for children(69)
Negative reviews(71)
Guest User
Selected Queen Room
Checked in Dec 2024
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Dec 15, 2024
The room is quite clean and new. Staffs are friendly and helpfull. Location is convenient, near Mcdonald and mall.
Response from Property: Dear guest, hello! First of all, thank you for choosing Suning Novotel Rizhao, we will continue to provide guests with quality service, for your journey to add a touch of "home" warmth, we will continue to sum up experience, have been working hard, looking forward to meet you again.
Haris 哈瑞斯
Superior Double Bed Room With Exclusive Slumberland Mattress
Checked in Jun 2024
Couples
3 Reviews
3.7/5
Posted on Jun 16, 2024
Hotel was nice and had a comfortable vibe. Just the location was not very nice from a traveller’s point of view. Best part of staying there was enjoying swimming pool which makes sure in bad weather you can have a good time.
Response from Property: Dear guest, hello! First of all, thank you for choosing the Suning Novotel Hotel in Rizhao. It's a pleasure to share your pleasant stay experience with you. We will convey your praise to our colleagues in the relevant departments, and we also hope that you can treat Suning Novotel as your home outside your home, sharing more beautiful moments on your journey with us. We look forward to your next stay, and we will wholeheartedly bring you a more perfect stay experience!
Derek Quek Yeang
Selected Queen Room
Checked in Nov 2024
Business travelers
4 Reviews
4.0/5
Very Good
Posted on Nov 22, 2024
Good foods and good stay. However, disappointed swimming pool not able to use.
Response from Property: Hello, valued guest. Firstly, thank you for choosing the Suning Novotel Hotel in Rizhao. We apologize for any inconvenience caused and appreciate your valuable feedback. I have passed on your comments to the relevant department head. Reflecting on your feedback, we realize that there are many areas in our service and facilities that require improvement. We take full responsibility for our shortcomings and will strive to do better. We will make necessary improvements based on your feedback. We will be more attentive to our service work in the future, and we hope you will believe that we are willing to provide you with warm, meticulous, and sincere service to create a luxurious home for your journey. We once again express our sincere apologies and look forward to your next stay with us.
MooNum
Superior Double Bed Room With Exclusive Slumberland Mattress
Checked in May 2024
Business travelers
56 Reviews
4.5/5
Great
Posted on May 14, 2024
The hotel is clean but i have a problem to connect WiFi.
Response from Property: Dear guest, hello! First of all, thank you for staying in Suning Novotel Rizhao and giving us a high degree of recognition. We apologize for the inconvenience caused to you, and thank you for your valuable suggestions. I have conveyed your feedback to the responsible person of the relevant department, please believe that we are willing to use warm, meticulous and warm service to build a luxurious residence for you on your journey. I would like to express my sincere apologies to you again and look forward to your next stay.
Berger
Superior Double Bed Room With Exclusive Slumberland Mattress
Checked in Jun 2024
Business travelers
15 Reviews
4.2/5
Very Good
Posted on Jul 6, 2024
Repeated stay, the hotel is good for the reasonable price
Receptionist very friendly and helpful, perfect.
Breakfast good with room for improvement
Response from Property: (with gym) Dear guest, hello! First o of all, thank you for choosing Novotel Suning Rizhao. We are very happy to share your ple easant stay experience with you. We will pass on your praise to the colleagues in the relev vant departments. We also hope that you can regard Su Xiaonuo as your home away fror m home and share more beautiful moments of your trip with us.
DannyR
Superior Double Bed Room With Exclusive Slumberland Mattress
Checked in Nov 2023
Business travelers
10 Reviews
3.0/5
Posted on Nov 25, 2023
This hotel is at most 3.5 stars. The air conditioner vents were dirty and air conditioner was not working. I set it at 10 but in morning it was still at 28.
Amenities were average too, like the towel was thin and just not what you expect. Also the safety light was missing from the room.
Also the breakfast is poor and the assortment was very less. Many dishes were cold. I was just eating egg and coffee to be frank.
I think they gave me such poor room because if booked with trip.com.
Response from Property: Hello dear guest! First of all, thank you for staying at Novotel Rizhao Suning. We apologize for the inconvenience caused to you and thank you for your valuable suggestions. I have conveyed your feedback to the person in charge of the relevant department to learn from it and improve our service at the hotel. There are many things worthy of reflection in the facilities and facilities. In the face of unshirkable responsibilities, we will have higher demands on ourselves and do better. Regarding the hotel's problems, we will definitely make improvements accordingly. Through your opinions, we will do better in the future. We will treat service work with great care. Please believe that we are willing to use enthusiastic, meticulous and warm services to create a luxurious residence for you during your journey. We sincerely apologize to you again and sincerely look forward to your next stay.
SHIAU SHAN TAN
Superior Double Bed Room With Exclusive Slumberland Mattress
Checked in May 2024
Business travelers
17 Reviews
5.0/5
Outstanding
Posted on May 22, 2024
Great location. Room is clean and location convenient too.
Response from Property: (with gym) Dear guest, hello! First o of all, thank you for choosing Novotel Suning Rizhao. We are very happy to share your ple easant stay experience with you. We will pass on your praise to the colleagues in the relev vant departments. We also hope that you can regard Su Xiaonuo as your home away fror m home and share more beautiful moments of your trip with us.
Guest User
Deluxe Room (2 Beds)
Checked in Oct 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Oct 13, 2023
Hotel room is clean, facilities are modern and updated! Breakfast is tasty and healthy, staff are welcoming and helpful
Response from Property: 尊敬的賓客您好!首先感謝您選擇日照蘇寧諾富特酒店,非常開心我們酒店在各方面給您留下了不錯的印象,也希望美麗的城市和熱情的酒店人能給您留下一段美好的回憶,未來我們將更加細緻、及時服務到每一位賓客,感謝您的支持,期待您的再次光臨!非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Superior Room (2 Beds)
Checked in Sep 2023
Business travelers
13 Reviews
4.7/5
Amazing
Posted on Nov 3, 2023
I stayed for 1days and the cleanliness was good. However, it was little bit uncomfortable because the location was far from downtown. It is convenient because there are shopping malls and markets rich in food around.
Response from Property: Dear guests: Hello! Thank you for your recognition of all aspects of Novotel Rizhao Suning! But we know there is still a certain gap between the full five-point standard in your mind, and we will continue to work hard! Wish you: Happy every day!
Mi’Lady
Selected Queen Room
Checked in Apr 2024
Business travelers
37 Reviews
5.0/5
Outstanding
Posted on Jun 3, 2024
Very neat and tidy hotel
Response from Property: (with gym) Dear guest, hello! First o of all, thank you for choosing Novotel Suning Rizhao. We are very happy to share your ple easant stay experience with you. We will pass on your praise to the colleagues in the relev vant departments. We also hope that you can regard Su Xiaonuo as your home away fror m home and share more beautiful moments of your trip with us.
Muzaffer
Selected Queen Room
Checked in Jul 2024
Business travelers
11 Reviews
4.7/5
Amazing
Posted on Jul 7, 2024
Friendly services
Response from Property: (with gym) Dear guest, hello! First o of all, thank you for choosing Novotel Suning Rizhao. We are very happy to share your ple easant stay experience with you. We will pass on your praise to the colleagues in the relev vant departments. We also hope that you can regard Su Xiaonuo as your home away fror m home and share more beautiful moments of your trip with us.
zhaoHarry
Superior Room (2 Beds)
Checked in Jun 2023
Business travelers
5 Reviews
4.0/5
Very Good
Posted on Aug 22, 2023
good to stay and will back again. great local and breakfast as well.
Response from Property: 尊敬的賓客:您好!感謝您對日照蘇寧諾富特酒店各方面的認可!但我們知道距離您心目中的全五分標準還有一定的差距,我們會繼續努力的!祝:開心每一天!
Guest User
Guestroom (Double Bed)
Checked in Oct 2023
Couples
2 Reviews
5.0/5
Outstanding
Posted on Oct 29, 2023
Good service, thanks Eric
Response from Property: 尊敬的賓客您好!首先感謝您選擇日照蘇寧諾富特酒店,並給予我們高度的認可,我們將持續的為客人提供優質的服務,為您的旅途增加一抹“家”的温馨,我們將不斷總結經驗,一直努力下去,期待與您的再次相遇。
Adam
Superior Double Bed Room With Exclusive Slumberland Mattress
Checked in Feb 2022
Solo travelers
18 Reviews
5.0/5
Outstanding
Posted on Feb 27, 2022
It's really nice.
Helpful staff, affordable high quality room, comfortable bed and bath.
Any technical problems were promptly solved by staff.
Manager was very helpful as well as the restaraunt and reception staff.
Charged me the deposit without telling me first but refunded it on checkout so no issue. Would have liked to be asked first next time even so check in staff were very helpful otherwise.
Fair price for the room.
Complimentary soft drinks in the fridge was a nice gesture.
Food is really nice and affordable too.
Would recommend 100%.
Response from Property: Dear guests, thank you for your stay at Novotel Rizhao Suning. I am glad to see your favorable comments on the hotel's condition and service quality. The hotel is adjacent to Suning Square, Ribai Shopping Center, dining and entertainment cinema, and is about 15 minutes' drive from Rizhao Airport and Rizhao high-speed railway station. At the same time, the Chinese and Western restaurant is located on the 7th floor of the hotel, providing high quality food and beverage service for you, welcome to experience next time.
Ferdy
Superior Room (2 Beds)
Checked in Nov 2023
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Nov 21, 2023
Good place to stay
Response from Property: (有健身房)看到客官簡單而又深厚的好評真的是好激動呢,而且還這麼認可我們的服務~我們力求為每位客官提供最為貼心細緻的服務,為每位客官帶來超值的體驗。日照蘇寧諾富特酒店是一個富有年輕活力的酒店,以温馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵,我們會用心服務好每一位家人,期待和您的下次相遇!