Spa Hotels in San Bartolome de Tirajana

This is actually a review based on our first 24 hours . Having visited 5 years ago and found it to be an excellent choice our initial 24 hours on this trip is not at the same level . On arrival at 2.45 pm on day 1 we were told our room would be ready ‘ very soon ‘ and that they would give us a call . We left our luggage with the lady at Reception . After walking around for 60 mins with no call we ventured back to Reception . Turned out our room was now ready ( thanks for letting us know !) and we then noticed our luggage by the entrance area where anyone could have taken it . On arrival at our room we were initially happy but then noticed a big window from the bedroom overlooking the shower / bath area with no privacy whatsoever . We returned to Reception and the receptionist said she was get us a different room . After 10 mins of stony silence from the receptionist she gave us a new key card for a different room . When we arrived there , yet again there was a window ( albeit smaller ) overlooking the shower / bath area and no means of privacy , but at this point in time we were tired and didn’t have the will to return to Reception to meet the receptionist again ! We then noticed that the safe was not working but this was sorted after we mentioned it to a different receptionist on day 2 . Restaurant was excellent for dinner and breakfast in fairness with some excellent staff working there . So , all in all a very indifferent start to our holiday .