Sanya Haitang Bay Mullinershelley Villa

I have stayed at this villa resort a few times without trouble, this time our villa was in a different phase. The cleanliness was fine inside, however the outside area wasn’t great, the pool was dirty with dead insects, leaves and other bits floating in it. We mentioned this to the management and they only replied after an hour, by which time we had cleaned it ourselves. The pool has a net over the top which hung so low I had to bend under it to enter the pool. The inside was fine, everything that was advertised. There was no ashtray either. The villa needs maintenance as signs of wear and tear are showing. The outside area looks like no one has tidied it for a long time. The staff at the main entrance were great, but the staff at the entrance to our phase were not interested in being helpful. The washing machine is outside and leaves had also fallen inside it. The villa is for 4 people but there were only 3 sets of chopsticks and 1 bowl. After raining at night, we found a puddle had come inside from the locked front door and also a dirty water puddle appeared through cracks in the bathroom of one of the bedrooms. There were suspicious towels placed to sit on all of the chairs and sofa in the living room, we don’t understand why (see photos)! I will look for another place to stay next time.

What an amazing place! The villa was excellent, private and has everything you need. The customer service was incredible! They took great care of us at all times, so friendly! Highly recommended, thank you for a great stay.

Terrible experience. A lot of lightings not working. The worse was we woke up to realised that there is totally no water supply at all😨.Although the counter lady send you a big gallon of water, it’s still very inconvenient for us. She is very helpful and apologetic but it’s very frustrating in our situation. Very very disappointed.

Very good place I recommend it