Vienna International Hotel Reviews

Nice location, Nice hotel...Rooms are big. Staff also good

A little far outside but only two stops by bus from the subway line 13. Big hotel, comfortable beds and big rooms. Good value for the money.

nice .good

very good

Very nice

As a frequent business traveler, I rarely give bad reviews to hotels. I have stayed in many Vienna hotels, but this time the stay was really bad. First of all, the equipment and facilities are old, the air conditioning and heating effect is poor, I asked someone to come and see, but it still doesn't work, and then the wash basin can't be drained, the shower is fixed and it's broken, not to mention the hygiene; secondly, after checking in, my nose has been itchy and sneezing, I originally thought it was my own problem, but as long as I leave the room, my nose will not have this reaction; finally, the check-out time I set on Ctrip is 14:00, it's only 13:00 when the front desk called to ask me to check out, (the hotel shouldn't have said the first time, can you please extend the room?) Instead, they said, ma'am, you should check out, I asked him that the check-out time I set was 14:00, it's not time yet, the front desk said: you must check out before 14:00, I was stunned, it's not time yet, you drive me away? ? ? ? Even if it's a delayed check-out, you should charge a delay fee. I won't say a word, the only branch in Vienna, the check-in feeling is very bad! ! !

This is definitely the worst hotel I have ever stayed in. I stayed there for two nights. On the first night, cockroaches crawled on the bedside table. Who knew there would be a bigger surprise on the second day. There were bats in the room. It was incredible. I will never choose this hotel again.

Hygiene: Hygiene is just average. The wash basin in the bathroom has cracks, and the toilet lid is yellow. Environment: The surrounding environment is average, and the sound of the airplane is still a bit loud. Service: Focus on complaining! ! ! If you can't argue with reason in real life, avoid this store! ! ! I checked the airport drop-off service before booking the hotel, and I went to the hotel front desk and said it no less than 3 times. The hotel front desk staff said that they couldn't send the airport at 10 o'clock in the morning because there was no car at that time. The point is that the room rate includes the airport drop-off. Otherwise, the money should be returned to the customer, and you can take a taxi by yourself. Is this robbing money? The hotel doesn't send people to the airport just because someone sends them. Sending them to the airport on the hour is stingy enough. They told me to go to the airport at 9 o'clock, and we went to the airport to sleep early in the morning at 12:30? ? ? Is there such a hotel airport drop-off service? What do you think! After a strict communication with the hotel at 10 o'clock the next morning, they told me that the car was in the basement and it would be here in 3 minutes. They had to make people unhappy, too much! ! It took less than 10 minutes to get to the airport. The staff said the day before that they would send us to the airport at 9 o'clock. We couldn't catch the 10 o'clock car back. Did we have to go to Pudong Airport to send people? The second point is that there are no disposable items in the room, so we have to go to the front desk to get them. The shower gel in the bathroom was not replenished. I asked the front desk to replenish it, but it didn't come after 1 hour. The invoice was also wrong. It took 2 days and 5 times to issue an invoice. It's really enough! ! ! The room is expensive and the service is poor. Avoid thunder and lightning! ! ! ! ! ! ! Looking back at the time of check-in, it is understandable that other guests argued with their front desk

I booked the wrong date myself, and went to the hotel to check in. The lady who came to work at around 22:30 in the evening had her phone live broadcasting or on a call, and she didn't turn it off during the whole process. She didn't find my order. This was my mistake. I booked the wrong date, and then my ID card was read and found, but the date was wrong and couldn't be processed. The business level of the front desk was too low, and I didn't know the reason. I only found out about the wrong date after contacting Ctrip. After the processing was completed, they didn't remind me of the floor and elevator direction, didn't remind me of the wifi password, and there was no reminder on the room card holder. I had to find and ask completely by myself. Secondly, because I saw that Ctrip said free airport pick-up, I asked the front desk if I could be sent to Hongqiao Station for free. She said yes, and that was it. When I checked out, I asked the gentleman at the front desk and told him that I had to make an appointment one day in advance. However, the lady on duty last night did not explain that she needed to make an appointment in advance. You can see what the lady's service level and service attitude are like. Thirdly, when I entered the room, there was a yellow stain on the outside of the sink, the stains on the overflow outlet of the table were too obvious, and there were water stains on the door. It was very disappointing for the Vienna brand, and I didn't even want to give it 0.5 points

Facilities: Very complete Hygiene: Very clean and tidy Environment: Very beautiful environment with very good greenery around Service: Very thoughtful, considerate and meticulous. The staff has a very good attitude. In summary, this is the first choice for business trips, and it is excellent in all aspects

The hotel room is well decorated, large, clean, and quiet. Especially the front desk clerk Wang Ji is very nice, patient, careful, and has a good service attitude. It is a very good hotel. I will come again next time.

Facilities: Complete facilities, but it is recommended that the shower head can be replaced with a new one. It costs little and can greatly improve customer satisfaction. Hygiene: Very good Environment: Very good Service: Very good Especially it also provides pick-up and drop-off service from Shanghai Hongqiao Railway Station and Hongqiao T2 Terminal, which is very considerate, the driver is very enthusiastic and the service attitude is very good. A wonderful trip to Shanghai. Thank you!

Hygiene: Good, basically no obvious problems Environment: The environment is also good, I personally think the higher floors are better Service: Very good, the front desk staff can provide good service and meet customer needs regardless of which shift 👍🏻 Facilities: The facilities are a bit old, I guess this cannot be compensated by the service

This time I took my parents to Shanghai for a trip, and chose this hotel because of its convenience. We booked one night and stayed there later. The hotel's hygiene and facilities seemed to have improved a lot compared to before, but the service was not up to standard. I met the supervisor on the floor, and I asked him for two bottles of mineral water. He said that two bottles were provided in the room, and if I wanted more, I would be charged three yuan a bottle. I wondered if they were so stingy to ask for two bottles of mineral water for a room fee of several hundred yuan?