Heritage Collection on Chinatown - Mobile App Check-In

Heritage Collection on Chinatown - Mobile App Check-In Reviews

Heritage Collection on Chinatown - Mobile App Check-In

227 South Bridge Rd, 058776, SingaporeView Hotel Details
Heritage Collection on Chinatown - Mobile App Check-In
Heritage Collection on Chinatown - Mobile App Check-InHeritage Collection on Chinatown - Mobile App Check-InHeritage Collection on Chinatown - Mobile App Check-In
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Heritage Collection on Chinatown - Mobile App Check-In Guest Reviews

4.4/5
Very Good
51 Reviews
Verified reviews
Location4.6
Amenities4.2
Service4.3
Cleanliness4.6
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All reviews(51)
Positive reviews(46)
Reviews with photos/video(12)
Awesome stay(21)
Friendly staff(19)
Great location(18)
Clean and tidy(15)
Awesome rooms(14)
Awesome amenities(10)
Perfect for business trips(5)
Many amenities(5)
Negative reviews(5)
Guest User
Double Studio With No Window
Checked in Jan 2025
Couples
1 Reviews
5.0/5
Outstanding
Posted on Feb 12, 2025
We had an absolutely fantastic stay at Heritage Collection- Chinatown! From the moment we arrived, we were welcomed with warm hospitality and excellent service. The check-in process was smooth and efficient, and the digital concierge went above and beyond to ensure we had everything we needed. They were so easy to communicate with. Huge shout out to Carms, Mary and Maica for always checking out if we need anything. 10⭐️ Our room was clean and had everything we needed. The bed was comfortable, and we slept soundly every night. Don’t expect a huge room/space since I think this is the standard budget hotel in SG. But for us it was more than what we expected. Read the details of the hotel room before booking. It was great for its price considering hotels in singapore are expensive. The location was perfect, with easy access to restaurants and MRT which is a huge plus. Overall, our experience exceeded our expectations. We highly recommend this to anyone looking for convenience and comfort. We will definitely be returning in the future! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Response from Property: Thank you so much for your glowing review! We’re absolutely delighted to hear that you had such a fantastic stay with us. It’s wonderful to know that you appreciated the warm hospitality, smooth check-in process, and the efforts of our team in making sure everything was perfect for you. We’re thrilled that our room met your expectations and that our central location made it convenient for you to explore the area. Your recommendation means a lot to us, and we can’t wait to welcome you back on your next visit to Singapore! 😊
Guest User
Double Studio With No Window
Checked in Oct 2024
Solo travelers
4 Reviews
5.0/5
Outstanding
Posted on Nov 10, 2024
Good experience! The staff are responsive and helpful. Clean, auto check in, digital key, all basic daily supplies are provided. Simple but helpful. A place could stay for a long period.
Response from Property: Thank you so much for your kind review! We're thrilled to hear that you had a great experience and found everything you needed, from the helpful staff to the convenient digital check-in. It’s wonderful that our place felt like a good spot for a longer stay. We’d love to have you back anytime and look forward to welcoming you again!
like2travel
Single Studio with No Window
Checked in Aug 2024
Solo travelers
5 Reviews
5.0/5
Outstanding
Posted on Sep 3, 2024
It was really a good experience staying at Heritage Collection on Chinatown. The room is cosy and clean. The team, Maica, Mary and Lily, welcomed me with their sincere service and hospitality. Special thanks to Lily who offered me a plastic bag and helped me to keep my clothes from the dryer.
Helen_Pamela
Studio With Skylight
Checked in Jan 2025
Couples
3 Reviews
5.0/5
Outstanding
Posted on Feb 21, 2025
Very central and convenient location in Chinatown! Easy to walk to places and good food and coffee around :) Space is small but tidy and has everything you need. Mary, Maica, and Carms were very friendly and helpful and always there when we had a question! Would recommend :)
Response from Property: Thank you so much for your kind words, Helen! We’re thrilled to hear that you enjoyed our central location in Chinatown and that the space worked well for your needs. It’s great to know you were able to explore and enjoy the food and coffee nearby. We’re also happy to hear that our team made your stay even more pleasant with their helpfulness. 😊 Thank you for recommending us – we’d love to welcome you back anytime! Safe travels!
Zahra
Studio With Skylight
Checked in Sep 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Oct 11, 2024
I love how convenient the location is and that the online self check in is seamless. Takes away the hassle and makes checking in and checking out easy and fuss free. Maica mary and Lily had been super responsive with texts and so helpful with the questions that I’ve asked to make sure that I am comfortable during my stay
Ardit31
Single Studio With Skylight
Checked in Aug 2024
Solo travelers
1 Reviews
4.7/5
Amazing
Posted on Sep 25, 2024
The hotel is located in a very nice area. Mary, Maica and Lily were very helpful with everything I needed. They made my check in and check out experience very smooth. The room was well equipped but a bit small. Highly recommended
Anonymous User
Double Studio With No Window
Checked in Feb 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Mar 9, 2024
The hotel located on China town and very close to subway station around 2 mins walk. The room is clean and have necessary accommodations such as hair dryer, iron, microwave, fridge, utensils, universal adapter and etc. You also can do laundry for free. Their staffs Kalvin and Mary were so nice, polite and very helpful. If you have the chance to visit Singapore this is the great place to stay. 😉
Response from Property: Dear Valued Guest,Thank you for your glowing review! We're thrilled to hear that you enjoyed our convenient location in Chinatown, and that our rooms met your expectations in terms of cleanliness and amenities, and that you found our complimentary laundry service to be a valuable addition. We're especially grateful for your kind words about our staff providing excellent service is always our priority, and we're delighted that they could enhance your experience with their politeness and helpfulness. We truly appreciate your recommendation, and we look forward to welcoming you back during your next visit to Singapore! 😊
Guest User
Single Studio with No Window
Checked in Aug 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Sep 20, 2024
Good experience. Would recommend. Macy, Maicy and Lily have been helpful on the logistics.
Guest User
Single Studio With Skylight
Checked in Jan 2024
Solo travelers
11 Reviews
5.0/5
Outstanding
Posted on Feb 11, 2024
This aparthotel is great. It’s very clean and modern. The location is great. I loved the room I booked into so much I booked for another night. The rooms come with kitchen utensils, an iron and board. Overall my stay at the Heritage on Chinatown was amazing.
Response from Property: Thank you for choosing Heritage Collection and for sharing your positive experience with us. We're thrilled to hear that you found our aparthotel great, clean, and modern. It's fantastic that the location met your expectations and that you enjoyed the room amenities.We appreciate your decision to extend your stay and are delighted that your overall experience with us was amazing.We look forward to hosting you again for another wonderful stay.
Guest User
Studio With Skylight
Checked in Jan 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Feb 15, 2024
perfect little room that's small but has everything you need
Response from Property: Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our room perfect and well-equipped with everything you needed. At Heritage Collection, we strive to provide comfortable and functional spaces for our guests, and we're glad to know we met your expectations.We appreciate your stay and look forward to welcoming you back for another enjoyable experience.
Guest User
Double Studio With No Window
Checked in Apr 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on May 23, 2024
Perfect location, near to mrt. Apartment bigger than I thought. Clean and spacious. Has everything you need! Has washing machine and dryer, powder also provided. Staff very friendly and helpful. Kept our luggage after checking out. Just a bit noisy, we were hearing everything from the other room next to ours.
Response from Property: Thank you for your detailed review!We're happy to hear that you enjoyed our perfect location near the MRT and the room exceeded your expectations. It's great to know that you appreciated the amenities provided and your positive comments to our staff are much appreciated.We apologize for the noise issue you experienced and will look into ways to improve the soundproofing between rooms.Thank you for staying with us, and we hope to welcome you back in the future.
Guest User
Studio Premium
Checked in Nov 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Dec 21, 2024
Very good online service and good location.
Response from Property: Thank you for your kind words! We're glad you enjoyed our service and found the location convenient. We hope to have the pleasure of hosting you again soon!
Ash
Single Studio with No Window
Checked in Apr 2024
Solo travelers
3 Reviews
5.0/5
Outstanding
Posted on May 6, 2024
I recently had the pleasure of staying at Heritage Collection on Chinatown - A Digital Hotel, and I must say that my experience was nothing short of outstanding. From the moment I arrived, the staff went above and beyond to ensure that my stay was welcoming and enjoyable. I would like to extend my heartfelt appreciation to Maica, Kevin, and Mary, who were always readily available to assist me with any queries or requests I had during my stay. Although the room I stayed in was a bit small, it was impeccably clean, well-maintained, and thoughtfully designed. Despite its size, the room was cleverly organized to provide ample space for comfort. The attention to detail was evident, as the room was stocked with amenities such as a microwave, crockery, and other essential equipment. These thoughtful additions made my stay even more convenient and enjoyable. If I ever find myself in Singapore again, I will gladly choose to stay at Heritage Collection on Chinatown - A Digital Hotel. The exceptional hospitality, clean and well-stocked rooms, and the overall comfortable experience make it a top choice for any traveler. I cannot recommend this hotel enough. Once again, a big shout-out to the amazing team at Heritage Collection on Chinatown - A Digital Hotel, especially Maica, Kevin, and Mary. Their dedication and commitment to providing a memorable stay truly made them a breath of fresh air in the hospitality industry. Thank you for making my visit to Singapore a delightful one.
Response from Property: Hi Ash, We are thrilled to hear that your stay at Heritage Collection on Chinatown was outstanding! It's heartwarming to know that Maica, Kevin, and Mary provided you with exceptional service and that our attention to detail in room design and amenities added to your comfort. We strive to create a welcoming and memorable experience for all our guests, and your feedback is a wonderful affirmation of our efforts. Thank you for choosing us for your Singapore visit, and we eagerly await the opportunity to welcome you back in the future.
Guest User
Double Studio With No Window
Checked in Mar 2024
Couples
5 Reviews
4.7/5
Amazing
Posted on Apr 5, 2024
Great location. Only 20 mins walk to Marina Bay. Really good amenities including a fridge in room and use of the communal washing machine for free with powder provided. Would definitely return!
Response from Property: Dear valued guest,Thank you for your review! We're delighted to hear that you enjoyed our great location and that you found our amenities to be convenient. We appreciate your positive feedback and look forward to welcoming you back on your next visit!
Wai
Single Studio with No Window
Checked in Feb 2024
Business travelers
93 Reviews
4.7/5
Amazing
Posted on Mar 17, 2024
I am one of the top contributors of Tripadvisor in Singapore before the Covid. I will continue the tradition of reviewing Heritage Collection @ Chinatown along South Bridge Road. Also, I will contribute to Trip.com as well. Firstly, location, location, location. Convenient walk to eateries, sights, buses, trains. Secondly, cleanliness, hygiene, and bright lights in the room. Attention to detail. Thirdly, above the basics, room is well equipped with a mini kitchen – fridge, cutlery, towel, etc. Fourthly, the most important, the super-responsiveness of the staff onsite despite the absence of reception or concierge. Whatsapp connects to staff who reply instantaneously, solving little problems I got myself into because of ignorance. For the price of the room, and comparison with similar type chain hotels, it is very well worth the stay. I will be back in 3 weeks, and will try their other outlets, all wonderfully sited near cultural enclave like Arab Quarter. Kudos to the staff on the ground, and those managing the Whatsapp.
Response from Property: Dear Valued Guest,Thank you for your thorough and insightful review! Your dedication to contributing to platforms like TripAdvisor and Trip.com is commendable, and we greatly appreciate your continued support and feedback.We're thrilled to hear that our property in Chinatown has left such a positive impression on you. It's fantastic to know that our location, cleanliness, and room amenities met your expectations, and that you found our mini kitchen setup to be a valuable addition to your stay.We're especially grateful for your recognition of our staff's responsiveness and the convenience of our WhatsApp communication channel. Ensuring that our guests' needs are promptly addressed is a top priority for us, and we're glad to hear that you found our team to be attentive and helpful.Your acknowledgment of the value provided by our accommodations compared to similar chain hotels is truly appreciated. We're delighted to hear that you plan to return and explore our other properties, and we look forward to welcoming you back soon. Safe travels, and we'll see you again soon!
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