Hidden Beach Resort Au Naturel Adults Only Catamarán, Cenote & More Inclusive

We are members and visit this resort yearly. We always have a great time with friendly guests and great staff. All of the waiters are amazing. Bartenders fantastic. Esperanza gives the best bar service ever. Ula and Eleasin are wonderful , can't ssy enough good things about them. Place is immaculate. Volleyball is great fun and the activities directors are doing a great job of curbing aggressive play and keeping the games fun and friendly. I like that chairs are ready with umbrellas set up before 6am daily. That's the 3 stars. There Thanksgiving dinner which we have attended for years went downhill big time. Instead of a fresh carved turkey and cranberries, gravy, and sweet potatoes at the buffet, we were told if we wanted turkey , they would bring it. We got this dry turkey breast rolled with cranberries and a couple of squirts of sweet potatoes. I eat only the dark meat, but we all agreed this was gross. We made our feelings clear to the chef and hoping they will improve next year. Then the rooms. They are big enough ,but need help. Basically, they are dark with very little lighting. Even with every light on, its just dark. The beds are very comfortable but they changed the pillows to the giant things that nobody liked and the duvets weighed a ton. We removed them and just used sheets. Everyone was complaining about how heavy they were. Then the plumbing. Many complaining of low pressure in shower. Our toilet worked so poorly we got our room changed. Others had similar issues ,sometimes flushing , sometimes not. They recently replaced all the doors and locks. They are nice but nobody cares about that. The old doors were fine. Guests want comfortable bedding , good lighting , and plumbing that works properly. So for all of that , I took away 2 stars from my usual 5. The restaurant has good food, very accomodating to special diets. I would not recommend any of the off-site restaurants. The service was poor and food as well.

I'm upset because the place is run down and looking ragged and run down. The staff is still wonderful. Ula is amazing and so is Eleasin. Our housekeeper, Ricardo are constant server, everyone, I can't mention every single person but every single staff is wonderful. My main concern is the no smoking in the outside air because Mexico thinks they own the air. You really need to put a small smoking area at the pool. It's not fair to cater only to non-smokers. Put a four chair or six chair area in the back against the wall and make it a smoking area. The smoking area you have is a joke, and if you don't know what's there, you don't know it exists. I'm a nonsmoker but this is for the smokers who came and specially for the one couple who was basically stuck on their patio smoking because no one would complain there. Management, please put a small smoking area at the pool. Also, I hope she gets her money that Karisma stole. It's not fair that the prices are so high and the guests are being punished with unaffordable prices because they stole money to do the repairs and upgrades.

What a great place! The staff is fantastic! All of the staff! The food is outstanding, the entertainment is good and the actual activities are so fun! They have 2 dedicated people for activities … aqua aerobics, trivia, cards, bingo and the famous volleyball! Carlos & Fernanda are so fun! They are very personable!