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Floral Hotel·Royal Garden Suzhou Guest Reviews
4.3/5
293 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.5
Cleanliness4.2
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All reviews(293)
Positive reviews(276)
Reviews with photos/video(140)
Convenient location(46)
Classy environment(35)
Easy to get around(27)
Loved the night views(19)
Close to metro(14)
Would stay again(12)
Average sound insulation(12)
Perfect for business trips(7)
Negative reviews(17)
Piramon
Yuanqing 270-Degree River-View Room
Checked in Apr 2024
Travel with friends
11 Reviews
5.0/5
Outstanding
Posted on Jun 18, 2024
WE LOVE IT!!!!!
This is one of the best hotels/homestays I've been to in China!
Just like the pics, it's located at the best spot of Shantang street, very closed to the metro station, and very easy to find.
The service was very nice, both from the actual staff and the cats 🐈🐈⬛
The room and cleanliness have nothing to complain at all.
Sadly Suzhou's attractions are very easy to complete in a day, but I will definitely recommend to anyone to spend time here a night!
6/10
Response from Property: Dear guests, thank you for your stay. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Red railings, white walls, charming bridge shadows, soft oars, refreshing, quiet and leisurely, my favorite is Suzhou. Thank you again for your review and sincerely look forward to your visit again
Guest User
Guestroom - River-Vie w
Checked in Oct 2023
Solo travelers
74 Reviews
5.0/5
Outstanding
Posted on Nov 7, 2023
The hotel is on the middle of a lively touristic district, in an old building with modern level of comfort. There is a tea house on the first floor, the rooms are on the second floor, you cab go outside on the balcony that fronts the canal. It is a bar street, so it can be loud (understandably), but on the weekend music stops at midnight, on the work day - even earlier, it was quiet around 10 pm. The service was exceptional! Several days before my journey hotel sent me friends request on the wechat and helped with my questions. There was a sudden temperature drop that really bothered me and lady that works in the hotel offered me a second blanket and even a radiator💞 I slept as a baby and enjoyed a nice morning drinking tea with the perfect view💞 10 out of 10 experience!
6/8
Response from Property: Dear guest, thank you for your stay. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. By the bank of the Red Lantern, with white powder walls, beautiful bridge shadows, soft rowing sounds, clear and refreshing, quiet and leisurely, my favorite is Suzhou. Thank you again for your review. We sincerely look forward to your next visit
Guest User
Tongshan Deluxe Twin Room
Checked in Apr 2024
Couples
13 Reviews
4.7/5
Amazing
Posted on May 24, 2024
What a nice stay we had here. Incredibly well located!
Response from Property: 親愛的客人,感謝您的入住,我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。紅闌幹畔,白粉牆頭,橋影媚,櫓聲柔,清清爽爽,靜靜悠悠,最愛是蘇州。再次感謝您的點評,真誠期待您的再次光臨
Guest User
Paul Frank Theme Room
Checked in Mar 2024
Couples
4 Reviews
5.0/5
Outstanding
Posted on Apr 21, 2024
Good good good
Response from Property: 親愛的客人,感謝您的入住,我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。紅闌幹畔,白粉牆頭,橋影媚,櫓聲柔,清清爽爽,靜靜悠悠,最愛是蘇州。再次感謝您的點評,真誠期待您的再次光臨
Xiaowudexiaojiu
Bantang Honeymoon River-View Room
Checked in Dec 2024
Solo travelers
19 Reviews
5.0/5
Outstanding
Posted on Jan 3, 2025
The location of the hotel is very good, just under Xinmin Bridge. You can see the river view from the room and it is very close to the subway station. The Suzhou restaurant recommended to us by the store owner tastes very good and the kittens in the store are also very docile!
Original TextTranslated by Google
6/9
Response from Property: Dear customer, thank you for staying at Shantang Royal Garden Hotel. The hotel is located in the Qili Shantang Scenic Area. When you open the window in the room, you can see the scenery of Jiangnan. The surrounding transportation is convenient, 300 meters away from Metro Line 2, 200 meters away from the bus station, and two kilometers away from Suzhou Railway Station. It is only a ten-minute drive from scenic spots such as Humble Administrator's Garden and Suzhou Museum, which is convenient for sightseeing. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Red railings, white walls, charming bridge shadows, soft oars, refreshing, quiet and leisurely, I love Suzhou the most. Thank you again for your comments and sincerely look forward to your visit again! ! !
Guest User
Guestroom - River-Vie w
Checked in Nov 2024
Solo travelers
7 Reviews
5.0/5
Outstanding
Posted on Dec 30, 2024
The hotel is located in the Qilishantang Scenic Area. The night view of the street is particularly beautiful. The location is very good. It is also close to the subway station and bus station. You can take a taxi on the bridge. The service is good and they will provide us with travel tips. The room has a small balcony and you can see the night view when you go out. I will come again next time!
Original TextTranslated by Google
6/8
Response from Property: Dear customer, thank you for staying at Shantang Royal Garden Hotel. The hotel is located in the Qili Shantang Scenic Area. When you open the window in the room, you can see the scenery of Jiangnan. The surrounding transportation is convenient, 300 meters away from Metro Line 2, 200 meters away from the bus station, and two kilometers away from Suzhou Railway Station. It is only a ten-minute drive from scenic spots such as Humble Administrator's Garden and Suzhou Museum, which is convenient for sightseeing. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Red railings, white walls, charming bridge shadows, soft oars, refreshing, quiet and leisurely, I love Suzhou the most. Thank you again for your comments and sincerely look forward to your visit again! ! !
Guest User
Paul Frank Theme Room
Checked in Nov 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Dec 28, 2024
Very good hotel, Qilishantang is a must-visit place when visiting Suzhou, it really has the charm of Jiangnan. The lady was very enthusiastic, came to the parking lot to help us with our luggage, and also introduced us to places to have fun. She responded to all requests and was very satisfied! !
Original TextTranslated by Google
6/8
Response from Property: Dear customer, thank you for staying at Shantang Royal Garden Hotel. Our aim is to serve every customer well. The hotel is located in the Qili Shantang Scenic Area. When you open the window in the room, you can see the scenery of Jiangnan. The surrounding transportation is convenient. It is 300 meters away from Metro Line 2, 200 meters away from the bus station, and 2 kilometers away from Suzhou Railway Station. It is only a ten-minute drive from scenic spots such as Humble Administrator's Garden and Suzhou Museum, which is convenient for sightseeing. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Red railings, white walls, charming bridge shadows, soft oars, refreshing, quiet and leisurely, I love Suzhou the most. Thank you again for your comments and sincerely look forward to your visit again! ! !
Guest User
Yuanqing 270-Degree River-View Room
Checked in Nov 2024
Travel with friends
7 Reviews
5.0/5
Outstanding
Posted on Dec 24, 2024
The hotel in the scenic area is not bad, the hotel provides butler service. The scenery of the scenic area is beautiful, especially when the lights are on at night. The red maple on the bridge is not as red as in the photos they posted before. I should have come earlier. I will come again next year!
Original TextTranslated by Google
6/8
Response from Property: Dear customer, thank you for staying at Shantang Royal Garden Hotel. Our aim is to serve every customer well. The hotel is located in the Qili Shantang Scenic Area. When you open the window in the room, you can see the scenery of Jiangnan. The surrounding transportation is convenient. It is 300 meters away from Metro Line 2, 200 meters away from the bus station, and 2 kilometers away from Suzhou Railway Station. It is only a ten-minute drive from scenic spots such as Humble Administrator's Garden and Suzhou Museum, which is convenient for sightseeing. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Red railings, white walls, charming bridge shadows, soft oars, refreshing, quiet and leisurely, I love Suzhou the most. Thank you again for your comments and sincerely look forward to your visit again! ! !
Anonymous User
Yuanqing 270-Degree River-View Room
Checked in Nov 2024
Travel with friends
7 Reviews
5.0/5
Outstanding
Posted on Dec 14, 2024
The hotel service is first-class. The lady serves with a smile, responds to requests, and provides thoughtful services such as travel consultation. The room is clean and tidy, and the bathroom facilities are complete. The restaurant serves authentic and delicious Suzhou cuisine, and the surrounding environment is elegant. Strolling along Shantang Street, you can feel the tranquility and comfort of Jiangnan.
Original TextTranslated by Google
6/8
Response from Property: Dear customer, thank you for staying at Shantang Royal Garden Hotel. Our aim is to serve every customer well. The hotel is located in the Qili Shantang Scenic Area. When you open the window in the room, you can see the scenery of Jiangnan. The surrounding transportation is convenient. It is 300 meters away from Metro Line 2, 200 meters away from the bus station, and 2 kilometers away from Suzhou Railway Station. It is only a ten-minute drive from scenic spots such as Humble Administrator's Garden and Suzhou Museum, which is convenient for sightseeing. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Red railings, white walls, charming bridge shadows, soft oars, refreshing, quiet and leisurely, I love Suzhou the most. Thank you again for your comments and sincerely look forward to your visit again! ! !
Guest User
Bantang Honeymoon River-View Room
Checked in Nov 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Dec 10, 2024
The hotel has an elegant environment and super considerate service. The rooms are clean and comfortable, and the food is also exquisite. The facilities are complete and it is a great pleasure to live here. Five stars are really praiseworthy, and I wish to come again.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for staying at Shantang Royal Garden Hotel. The hotel is located in the Qili Shantang Scenic Area. When you open the window in the room, you can see the scenery of Jiangnan. The surrounding transportation is convenient, 300 meters away from Metro Line 2, 200 meters away from the bus station, and two kilometers away from Suzhou Railway Station. It is only a ten-minute drive from scenic spots such as Humble Administrator's Garden and Suzhou Museum, which is convenient for sightseeing. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Red railings, white walls, charming bridge shadows, soft oars, refreshing, quiet and leisurely, I love Suzhou the most. Thank you again for your comments and sincerely look forward to your visit again
Jianleng..
Paul Frank Theme Room
Checked in Nov 2024
Solo travelers
6 Reviews
5.0/5
Outstanding
Posted on Dec 8, 2024
It was a very satisfying trip. The store owner was very enthusiastic, the location was particularly good, the scenery was beautiful, and the cats in the store were very cute. I will stay here again if I have the chance next time. It is worth recommending.
Original TextTranslated by Google
6/7
Response from Property: Dear customer, thank you for choosing Shantang Royal Garden Hotel. Shantang Street (English name: Shantang Street), also known as "Qili Shantang", is a historical and cultural district located outside the Changmen Gate in the northwest corner of Suzhou Ancient City. It starts from Duseng Bridge in the east and ends at Tiger Hill in the west. It is about 3,700 meters long, about 30-100 meters wide, and has a construction area of about 30.94 hectares. Shantang Street was built in 825 when Bai Juyi served as the governor of Suzhou. For this reason, Shantang Street is also called "Baigong Dike". The hotel is located in the Qili Shantang Scenic Area. When you open the window in the room, you can see the scenery of Jiangnan. The surrounding transportation is convenient, 300 meters away from Metro Line 2, 200 meters away from the bus station, and two kilometers away from Suzhou Railway Station. It is only a ten-minute drive from scenic spots such as Humble Administrator's Garden and Suzhou Museum, which is convenient for sightseeing. We will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm stay experience for every guest; looking forward to your next stay! ! !
Guest User
Tongshan Deluxe Twin Room
Checked in Nov 2024
Solo travelers
4 Reviews
5.0/5
Outstanding
Posted on Dec 8, 2024
Living in the ancient town is really relaxing. It is clean and hygienic. The shop ladies are friendly and there are cats to pet in the front hall. Watching the night view here at night is a unique experience!
Original TextTranslated by Google
Response from Property: Dear customer, thank you for staying at Shantang Royal Garden Hotel. The hotel is located in the Qili Shantang Scenic Area. When you open the window in the room, you can see the scenery of Jiangnan. The surrounding transportation is convenient, 300 meters away from Metro Line 2, 200 meters away from the bus station, and two kilometers away from Suzhou Railway Station. It is only a ten-minute drive from scenic spots such as Humble Administrator's Garden and Suzhou Museum, which is convenient for sightseeing. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Red railings, white walls, charming bridge shadows, soft oars, refreshing, quiet and leisurely, I love Suzhou the most. Thank you again for your comments and sincerely look forward to your visit again! ! !
Guest User
Guestroom - River-Vie w
Checked in Nov 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Dec 7, 2024
The environment is beautiful, the lady is very enthusiastic and we talked a lot. Suzhou is beautiful and I will come again next time😊
Original TextTranslated by Google
Response from Property: 親愛的客人,感謝您入住山塘御苑酒店。酒店位於七里山塘景區內,在房間推開窗就是江南景色;周邊交通方便,離地鐵二號線300米,公交車站200米,蘇州火車站兩公里;距離拙政園、蘇州博物館等景區僅十分鐘車程,遊玩方便。我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。紅闌幹畔,白粉牆頭,橋影媚,櫓聲柔,清清爽爽,靜靜悠悠,最愛是蘇州。再次感謝您的點評,真誠期待您的再次光臨!!!
Guest User
Guestroom - Garden-View
Checked in Nov 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Dec 5, 2024
The overall experience of staying at Huazhu Yuyuan Hotel was great, especially the service, which was impressive.
From the beginning of the reservation, the staff actively communicated with me, patiently answered various questions, and gave thoughtful suggestions based on my itinerary, such as surrounding transportation and food recommendations, which made me look forward to this trip.
During the stay, the service was everywhere. The room was cleaned promptly and carefully, and the clean environment and replaced supplies could be seen every day.
Here, every staff member had a sincere smile on their face, always paying attention to the needs of the guests, making me feel at home. If I have the opportunity to come here again, I will definitely choose this homestay again and strongly recommend it to my relatives and friends.
Original TextTranslated by Google
Response from Property: 親愛的客人,感謝您的入住山塘御苑酒店。酒店位於七里山塘景區內,在房間推開窗就是江南景色;周邊交通方便,離地鐵二號線300米,公交車站200米;距離拙政園、蘇州博物館等景區僅十分鐘車程,遊玩方便。我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。紅闌幹畔,白粉牆頭,橋影媚,櫓聲柔,清清爽爽,靜靜悠悠,最愛是蘇州。再次感謝您的點評,真誠期待您的再次光臨!!!
Guest User
Guestroom - River-Vie w
Checked in Oct 2024
Other
3 Reviews
5.0/5
Outstanding
Posted on Nov 10, 2024
The hotel has an excellent location, simple and elegant facilities, clean and sanitary conditions, and good service.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your stay. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Red railings, white walls, charming bridge shadows, soft oars, refreshing and quiet, Suzhou is my favorite. Thank you again for your review and sincerely look forward to your visit again