Novotel Hotels in Tinqueux

First impressions of the Reception and our room were very good. We had asked for a ground floor room as they dont have a lift. Everything went badly when we went for our evening meal in their restaurant. Very limited mundane choices for a 4 star hotel. My wife ordered chicken which was undercooked and red in places when delivered. We complained and it was taken away. It returned after two minutes with a message from the chef that it was OK as it had been cooked slowly at a low temperature. We did not accept this and it went back again only to reappear having been cut up and microwaved to destruction. Eventually got the attention of someone who appeared to be in a supervisory capacity to state we were very unhappy and would not be paying for the meal. The price was taken off the bill initially. We were staying there for three nights and did not have our evening meal in there again. Bar service was very poor due to lack of staff. The restaurant had the air of a poor motorway services area with lots of badly beheved children causing problems. Sadly these children and parents were in the main British. We reported our feelings about the meal to the hotel reception who were very upset for us and the matter was reported to the daily management meeting the following day. The whole meal bill was annulled and a large basket of fruit given as an apology. Breakfast in the same reataurant was very hit and miss with it being rammed full of people and the staff struggling to keep the buffet restocked. We would not recommend this hotel at all.