Urumqi Bayinhe Hotel (People's Square Zhongshan Road Branch) Reviews

Response from Property: Dear guests, I'm really sorry to hear such comments and bring you a bad experience. Regarding the layout of the room, we have been trying to find a balance point to maintain both characteristics and practicality, but there may be areas that need to be improved. As for the hygiene issue, this is absolutely unacceptable to us. We will immediately clean the room thoroughly and strengthen the daily hygiene inspection to ensure that every guest can enjoy a clean and comfortable accommodation environment. We apologize again for the inconvenience caused to you. We will improve as soon as possible and hope to bring you a better experience next time.

Response from Property: [❤Complete business district❤Near subway station] Dear, thank you for your stay and comments. Bayinhe Hotel is close to People's Square, with superior geographical location, convenient transportation, beautiful environment and thoughtful service. We have been working hard to collect customer opinions and continue to improve in all aspects. Thank you for giving us sincere and valuable opinions! We sincerely regard customer service as the core of all our work. Respect customers and trust customers. We attach great importance to every appointment with you. Thank you again! Bayinhe Hotel friends are looking forward to your next visit

Response from Property: "Thank you very much for your high evaluation of our hotel service and your thoughtful recognition of the doorman's security measures! We are extremely pleased and proud to learn that the doorman has helped you many times at check-in and pointed you in the right direction during the journey.Hotel service has always been an aspect that we attach great importance to. Being recognised by you is the best reward for the hard work of each of our employees. As the first line of Defence of our hotel, the doorman's professionalism, thoughtfulness and enthusiasm are also an important reflection of the overall service quality of our hotel.In the future, we will continue to maintain and carry forward these advantages, constantly improve the quality of service, and provide a safer, more comfortable and more convenient accommodation experience for each guest. Thank you again for your valuable comments. We look forward to your next visit and wish you a happy life!"（“非常感谢您对我们酒店服务的极高评价和门卫安全措施周到性的认可！得知门卫在办理入住时多次帮助您，并在旅途中为您指明了正确的方向，我们感到无比欣慰和自豪。酒店服务一直是我们非常重视的方面，能得到您的肯定，是对我们每一位员工辛勤付出的最好回报。门卫作为我们酒店的第一道防线，他们的专业、周到和热情，也是我们酒店整体服务质量的重要体现。在未来的日子里，我们会继续保持并发扬这些优点，不断提升服务质量，为每一位客人提供更加安全、舒适、便捷的住宿体验。再次感谢您的宝贵意见，期待您的再次光临，祝您生活愉快！”）

Response from Property: Dear guests, hello! Thank you very much for taking the time to share your comments on our hotel breakfast. We attach great importance to your feedback and deeply regret that we did not fully meet your taste needs. We understand that each guest's taste preferences are unique, especially for you from different cultural backgrounds. You naturally have special expectations and standards for breakfast. We have always been committed to providing guests with a variety of breakfast options, but obviously in this attempt, we have failed to perfectly integrate international flavors with local characteristics, making you feel that breakfast is more suitable for Chinese taste. In response to your feedback, we will take improvement measures. You are welcome to stay again. I wish you a happy life!

Response from Property: 【❤商圈齊全❤】您的滿意和認可，是我們最大的動力。八音和酒店位於文化路，距地鐵站500米，環境優雅，服務周到，致力於為每一位客人提供最優質的住宿體驗。期待您再次光臨，體驗更多精彩。感謝您的點評，祝您生活愉快，工作順利！

Response from Property: 【❤Early Check-in❤】Hello, thank you very much for your detailed review. I am very happy to receive your kindness. Bayinhe Hotel is located on Wenhua Road, 500 meters away from the subway station. It is convenient for travel around, has rich meals, and the bedding is changed daily and disinfected with ultraviolet light. Thank you for your satisfaction with our hotel. We have always stood from the perspective of customers and considered every detail for you. Looking forward to meeting you again! I wish you good health and happiness.

Response from Property: Hello! Thank you very much for your detailed evaluation. Regarding the issue you mentioned that the twin room only has one socket, this is indeed our negligence. We are very sorry for the inconvenience. We have reported this issue to the relevant department and will make improvements and optimizations as soon as possible to ensure that every guest can get a more convenient accommodation experience. Regarding the slightly old but complete facilities, we will continue to increase maintenance efforts and strive to improve the overall quality of room facilities. I am glad that you have affirmed our breakfast, surrounding environment and heating. We will continue to maintain and carry forward these advantages to provide you with better services. Thank you again for your valuable comments and look forward to your next visit. We will wholeheartedly provide you with better services!

Response from Property: Dear guest, we are very sorry for the inconvenience. Regarding the space problem you mentioned, we have noted it and will consider optimizing the room layout. We apologize for the uneasiness caused by the mirror design of the strange room. Regarding the unmet room change request, this is our negligence. In the future, we will strengthen the front desk service training. Thank you for your feedback, and look forward to the opportunity to serve you again. I wish you a happy life!

Response from Property: 【❤Convenient transportation❤】I believe that every encounter in life is hard-won, and we cherish every encounter to provide you with high-quality and efficient service experience. Bayinhe Hotel is located on Wenhua Road, 500 meters away from the subway station. The surrounding supporting facilities are complete and the transportation is convenient. I am very happy to bring you good memories after separation. We sincerely look forward to your visit again

Response from Property: Thank you very much for your high evaluation of our hotel! Your satisfaction is our greatest pursuit and motivation. We have always been committed to providing guests with a comfortable and convenient accommodation experience. We are very pleased to see that you have given high praise to our equipment, beds and front desk services. Your recommendation is the greatest encouragement and support for us. We will continue to work hard to continuously improve the quality of service and provide you and more guests with better services. Thank you again for your visit and recommendation. We look forward to your next visit. We will serve you wholeheartedly!

Response from Property: "Dear guest, Thank you very much for choosing our hotel as your resting place for your business trip, and for taking the time to give such a detailed and high evaluation! Our entire team is extremely honored and happy to know that your stay experience is very pleasant. Thank you especially for your praise of our front desk colleagues Xiao Huang and Guli. They have always won the recognition and love of many guests with their enthusiastic and patient service attitude. We are very pleased to know that they can provide you with high-quality services and patiently issue invoices for you. This is exactly the embodiment of the concept of "respecting customers and serving with heart" that our hotel has always advocated. Is your satisfaction It is not only an affirmation of their personal work, but also an acknowledgement of the service quality of our entire hotel. We will convey your praise to Xiao Huang and Guli, and encourage them to continue to maintain this excellent service attitude and bring warm and considerate service experience to more guests. At the same time, we are also very grateful to your colleagues for recommending the hotel. It is with the support and trust of loyal guests like you and your colleagues that we can continue to move forward and provide guests with more excellent service quality. Thank you again for your comments and support, and look forward to your next visit, so that we have the opportunity to offer you sincere service and care again. I wish you a smooth work and a happy life! ”

Response from Property: Thank you very much for your review, especially for your recognition of our front desk service, which makes us feel extremely honored. We are very happy to know that the things you left behind during your previous stay were properly kept and you also enjoyed the free room upgrade this time. Your satisfaction is our greatest motivation. Regarding the smart toilet, we have been committed to providing guests with a more comfortable and convenient accommodation experience. We are even more pleased to hear that you are surprised by this. We look forward to your next stay. We will continue to provide you with high-quality services and comfortable accommodation. Wish you all the best!

Response from Property: Thank you very much for your affirmation and praise for our hotel! We are very honored and happy to know that you are satisfied with our attentive front desk service, the sanitation of the guest rooms, the timely response of the room attendants, the free parking lot and security work. The rich and diverse breakfast is also the direction we have been working hard. Every choice of yours is the greatest support and encouragement to us. We will continue to uphold the service concept of "customer first" and provide you with better service and comfortable accommodation environment. I look forward to your next visit and wish you a happy life!

Response from Property: "Thank you very much for your recognition and praise of our hotel! Your satisfaction is our greatest source of motivation. The considerate service of the front desk, the luxurious facilities in the room, the thoughtful care of the guest room, and the diligence of the security guard are all the directions we have been working hard. We are very happy to provide you with a rich breakfast and convenient transportation environment. We are also very pleased that you can have a good sleep in the bustling city. We look forward to your next visit, and we will continue to provide you with quality service!"