The Omnia

Beautiful and cleab place, amazing services and good location.

Was blessed to get to stay here for two nights in early August 2024 in a suite overlooking the picturesque Zermatt village and church. From the moment of arrival, I was pampered, spoiled, and taken the finest care of until the second I departed in a special hailed taxi to the train station. I definitely rank this the very best hotel property I have ever stayed in around the world. It is the staff that really makes this property special. They value making unforgettable memories for every single guest. This hotel had been on my bucket list for many years. Earlier this year, I obtained a long awaited and hard earned promotion. The staff of Omnia made note of this from my first e-mail correspondence to them, and had a special letter of congratulations and bottle of champagne awaiting me in my room upon arrival. Special thanks to Esther who rolled out the red carpet as I arrived and helped me plan my time well in Zermatt, to Phillip who welcomed me with drinks and got me a coveted dinner dining reservation close by for some lovely cheese fondue, to Till who always inquired about me and answered all my questions, and especially to Diana at breakfast whose service was unparalleled and unmatched on every single need or request to start a lovely day. The sheer kindness and professionalism of every single staff member was unlike any I have ever received anywhere. All of your worries, fears are left behind you here, and you can truly relax in their incredible spa, pool, fitness center, library, and outdoor lounge facing the majestic Matterhorn. I also appreciate the manager Christian welcoming me and following up post-visit to ensure everything in my stay was top-notch. It was quite warm during my time here, and the rooms do not have air conditioning. However, they brought me a fantastic large standing fan into the bedroom that felt heavenly with the natural Zermatt air blowing in behind it. It was almost as if they had created "customized" air conditioning just for you. Housekeeping was absolutely incredible throughout my stay with two visits daily. Loved the turndown service with the Swiss chocolate by the bed and the automatic room shades that go down. The shower, bathroom, and bathtub were all well appointed with the finest of amenities. The outdoor balcony was like right out of fairy tale with this beautiful town of Zermatt laying right below you. I will truly never forget watching the sun set and the lights come on from my suite, "Room H." I would love to return and see it all at Christmas with the snow on the ground. The room numbers use letters here, and they ask that you turn in your key before leaving. This is another charming touch that allows them to check in on you and offer more service. I just loved the secret cave entrace to reach the lobby via an elevator and the lovely, little mountain walking path you could use as an alternative. They always smiled as they saw me walk in from the path. The property is close to a