Zhuhai Hotels with Pools

I have been staying at this hotel numerous time and was very disappointed this time. Don't get me wrong but the service of the hotel and staff are all first class but was very disappointed with a staff at the fitness centre, as I am a health person, I have to book a hotel that has a fitness centre, after check in I went to do my exercise and after signing in as usual I ask for staff for a towel as I am a sweaty person. Guessed what she said to me ”No we don't give out towel, you need to bring your own from your room” I was shocking, I wanted to reason with her that I have no been rejected with a towel each time I stay here. So I had to do my exercise without a towel and drench with sweat and smelly, I was completely disappointed. I thought to myself when did this changed. So next day i went to do exercise but brought my own towel, well actually I asked the cleaner on my floor if I can get extra towel and she asked why I, is it not enough to use, I say, ”no” to take to fitness centre because they wouldn't give it to me. The cleaning lady say no they should give to you, it is their duty, I told her they say no, I need to bring from room but the lady was very nice, she let me take whatever I want but she said, she never heard of it. Upon my check out, I asked the front desk if this policy has changed and they were shocked as well, they says ”No” they have to give you towel and one of the staff says he went yesterday and they asked for it and they give him. I say no, they wouldn't give it to me, they says they will speak with the fitness centre, I do hope they will speak with them as I think it is stupid that I need to bring a towel myself. I hope next time I wouldn't occur this situation again. Disappointed with it this time.

3D2N short stay in this hotel with two kids. Reception staff is nice and helpful, patiently explaining the hotel facilities and the malls. Special thank to staff Aurora, she is nice and kind! Location is 30-45 mins from HZM point, depending on traffic flow. Room is clean and spacious. Swimming pools, indoor and outdoor, are best for kids and the staff are also nice. The mall is under the hotel and so many options of restaurants and playrooms/game facilities available for kids. Would definitely return !

I have compared several hotels in other apps, and the evaluation of this hotel is mixed. I may be a ”stubborn” and I have to find out. The concierge opened the door at the hotel entrance, checked in at the front desk, the guest service manager Clean handled the problem, and the service of the room staff was very satisfactory. The hotel's decoration layout, facilities and equipment, and the quality and variety of breakfast are all very good. It was an unexpected experience for me!

Great services and great hotel. We arrive at late evening but the restaurant and hotel were so nice and get everything ready and prepared. We feel very welcome and had great time here. We definitely will come again. Thanks for all those teammates support us during this trip. Much appreciated! 一間10分值得再來的酒店

A peaceful place to stay. The staff are friendly and wish to help. My wife and I have late arrived to check-in at about 2:00am, but Rita who is the receptionist still very nice to offer a free upgrade room and extend our check-out time to the 6:00pm next day. These made us appreciated and have more time to enjoy the staying. The room is big and everything is clean in the room, the hotel also have the best sightseeing of Macao! Wonderful day!

I recently had the pleasure of staying at this exceptional hotel, and I can't speak highly enough of my experience. From the moment I arrived, the staff went above and beyond to ensure my stay was perfect. The rooms were immaculately clean, beautifully decorated, and featured all the modern amenities one could wish for. The facilities, including the spa and pool, were top-notch and provided a welcome retreat after a day of exploring. However, what truly set this hotel apart was the outstanding service provided by the staff, particularly Hedi, the hotel butler. Hedi's attention to detail and commitment to excellence were unparalleled. He anticipated my needs before I even expressed them and ensured that every aspect of my stay was flawless. His warm personality and professional demeanor made me feel genuinely cared for and truly enhanced my overall experience. I highly recommend this hotel to anyone looking for luxury, comfort, and impeccable service. It was an unforgettable stay, and I will definitely return. Thank you, Hedi, for making my visit so special!

2nd over 5 days.It has been a good experience. Especially the 23rd Floor view at night. Fantastic. At price of S$95 per night, i will definitely recommend.

This hotel is one of the best I stayed in Zhuhai, the staff are very friendly and helpful. Location is literally the best in town as it's connecting with one of the largest and high-end mall in town. Last but not the least, the faculties are 100 out of 100, the gym and swimming pool are nearly perfect.

Hotel staff very helpful, English speaking staff only 1 or 2 , Mostly I use the Google Translate.who is vegetarian better find a way for your food other wise not a good option any of Chimelong hotel.they don’t have any vegetarian food in the ocean kingdom or the spaceship park . In hotel you can have a good breakfast which we enjoyed a lot but for kids have to pay 98RMB (for 9 years old and 150 cm tall . Other than the food we enjoyed a lot .

Positives Hotel quality and finishing were top notch, room decoration was impeccable.  They decorated the room for birthday celebration and Terry Our Butler bought in a chocolate cake late night on our return from dinner. The butler service was on the spot this time and even sent my pillow request past midnight The team understood both Cantonese as well as English better compared to the Shenzhen branch Breakfast was decent but seating was Adhoc as they turned the bar area also into breakfast tables so we were a bit cramp. They threw in a welcome drinks as Elite members. however the card had clearly state to submit this at recepy lobby but actually we should have taken it directly down to the 41st floor bar for consumption as they do not deliver this to a bedroom. Two pools on different floors however the indoor pool was 1.4 m deep which was not to child friendly. The indoor pool had a light Jacuzzi and to our surprise the changing room also had Jacuzzi with steam room and hot stone beds for free. The rooftop pool was not heated however they had powerful massage functions. Negatives We booked two rooms, one king and one twin because they only have limited twin rooms we had to be separated on different floor levels. We requested non-smoking rooms and the twin room was not available until very late in the evening for check-in and they kindly extended our stay until 3 pm for both rooms. The location is quite out of stick and the nearest shopping mall is a good 10 minutes walk outdoor. There areas some restaurants at the exhibition centre which am not sure were opened fully.