CXSA - Customer Experience Institute, Advisory & Community | معهد واستشارات تطوير تجربة العميل

🌟 Exciting News! 🌟 CXSA is proud to announce that we are the ONLY Customer Experience Institute to receive full dual accreditation for Training Excellence by CPD (Continuing Professional Development) Standards! 🏆✨ This recognition ensures that we provide quality & next-practice innovation in line with world-class organisations such as Nestlé Purina, Pfizer, United Airlines, University of Cambridge, Amazon, Microsoft, Google, Harvard, Stanford, University of Oxford, and MIT. 🌍🎓 We are thrilled that our exceptional Customer Experience and wider training programs, certifications, and curriculum have been acknowledged and affirmed at such a high level. 🎉📚 Thank you for your continuous support! 🙏 #CXSA #TrainingExcellence #CPDAccredited #CustomerExperience #ProudMoment

🌟 The Future of CX and Innovation: Embrace Agility and Resilience! 🌟 In today's rapidly evolving landscape, the future of Customer Experience (CX) and innovation is more unpredictable than ever. As leaders, the best strategy is to build an agile toolkit that allows us to plan for the unpredictable blue ocean opportunities that may lie ahead. We are thrilled to be part of the CX Evolve 2024 event on the 29th of August in UAE, where industry thought leaders will delve deep into this topic. Join us to hear insights from: - 🗣️ Humaid AlShamsi – Expert in CX and Government Excellence - 🗣️ Himanshu Malhotra – Advisor to the Chairman, Department of Municipalities and Transport, Abu Dhabi - 🗣️ Ahmed Khedr– VP Retail - Digital Transformation, e& UAE - 🗣️ Karthik Akula – Regional Head - MENA, Freshworks - Moderated by Charles Bennett – President and Co-Founder, CXSA Middle East Let's pioneer the evolution of CX through public-private innovations across sectors! 🚀 🔗 Join the conversation at #CXEvolve2024 and let's shape the future together! KT Events #CustomerExperience #Innovation #Agility #Resilience #PublicPrivatePartnerships #Leadership #FutureOfCX #CXSA #DigitalTransformation #MENA Feel free to share this post and be part of the movement toward a more adaptive and innovative future in CX! 🌐

Charles Bennett, our President and Co-founder, is very much looking forward to moderating a panel at the 6th Annual International Patient Experience Symposium https://lnkd.in/gYxDrPre in Abu Dhabi 0n 27 - 29 May at The Regis Abu Dhabi. He will be exploring Patient Experience Excellence and Innovation as a key differentiator for healthcare. Being good at Patient Experience is a start and many healthcare orgs are achieving that. The critical question for many is how do you make Patient Experience a critical differentiator for your organisation? - Is it by trying to be as good as possible at your best practice? - Is it about technology and innovation? - Is it just about skilled and motivated people? - A combination? Or something else? Some of the newer insights may surprise you. Join us at what should be a fascinating and very worthwhile event - www.biiipx.com/register    #IPXSymposium #IPX #PX2024 #HealthcareRevolution #PatientExperience #PatientExperience2024 #PatientCentric #PatientEngagement #CareMeetsInnovation #healthcareinnovation #PatientCare #EmpathyInHealthcare #empathy #patientcenteredcare #patientsfirst #patientcentricity #patientoutcomes #healthcare #healthcareinnovations #healthtech

Live from Jakarta at DigiTrans Asia 2024!  Hassan Mohammad, is leading the charge on harnessing Customer-Centricity for Innovation and Digital Transformation, and the role AI plays in it. Key takeaway? Embracing a digital strategy that truly centers on the customer, prioritizing their customer journey over internal process. Education is also key in supporting this shift to a customer experience-driven approach, marking a radical departure from standard digital practices. This approach is essential for setting new standards, achieving more valuable outcomes and creating a differentiator that was not there before. Special thanks to our panelists & attendees for a day full of insightful exchanges!  Raine Renaldi , Mayank Singh & Rajesh Grover #CXSAGameChanger #DigitalTransformation #AI #CX #CustomerExperience #Innovation BII Domino's Pizza Indonesia

At the Arab-Afro Digital Payment Symposium in Casablanca today, Peter Halsor led a fantastic discussion on Driving Growth with Customer-Centric Innovation. Also, the panel on Crafting the Future Retail Experience was a highlight, featuring insightful contributions from experts Mehdi Jakani & Razan Khalil. They explored strategies for enhancing growth, customer loyalty, & sustainable success in retail, moderated by Peter Halsor . KITEA , Hudson Morocco , BII #CXSAGameChanger #CXSA #DigitalPayment #CustomerExperience #Innovation #ArabAfroDigiPay #ArabAfroFinance #RetailExperience #DigitalExperience #CXSA_GameChangerAfrica

Join us for Charles Bennett's talk on what top #CustomerExperience Leaders do differently, & learn how #CX can enhance #FinancialServices at the Arab - Afro Digital Payment Symposium, Exhibit, & Awards. BII 📅 On April 24th & 25th 📍 Location: Barcelo Anfa Casablanca, Morocco Register here 👉 https://lnkd.in/dBb7pMw8 #ArabAfroDigiPay #ArabAfroFinance #RetailExperience #DigitalExperience #CXSA_GameChangerAfrica, #CXSAGameChanger, #CXSA

We are excited to be a Supporting Association at the Arab-Afro Digital Payment Symposium, Exhibit, & Awards, focusing on Customer-Centric innovations for economic growth in #Africa & the #MiddleEast. Check the agenda & join us to make a difference! https://lnkd.in/dMeKFtRX   📅 April 24th & 25th at 📍 Barcelo Anfa Casablanca, Morocco 👉 Grab your seat: https://lnkd.in/dBb7pMw8 #CXSA_GameChangerAfrica #CXSA_GameChanger #CXSA  #ArabAfroDigiPay #ArabAfroFinance #RetailExperience #DigitalExperience #CustomerExperience #CX #CustomerCentricity

Reflecting on last Thursday's #TRIBE - The CMO Summit, Hassan Mohammad, along with Fahed Bizzari & Giacomo Ziani, shared their profound insights on "Revolutionising Engagement-Next-Gen #CustomerExperience & Interaction in the #DigitalLandscape'', moderated by Ian Michael. The event also featured "The Big Clash: #CMO vs. #CX", led by Charles Bennett, highlighting new views on #Marketing & #CustomerExperience. #CXSA_GameChangerGCC #MarketingSummit #CMOSummit2024

Today's the day for 'The Big Clash: CMO vs. CX', moderated by Charles Bennett in a thrilling panel discussion Rami Zahran, Dr Tahir Hussain, Holly Richardson (CCXP) & Hammad Khan! Explore the future of #Marketing and #CustomerExperience with us. ‎اليوم هو يوم 'الصدام الكبير: المدير التنفيذي للتسويق مقابل المدير التنفيذي لتجربة العميل'، بإدارة تشارلز بينيت في نقاش بانورامي مثير! استكشف معنا مستقبل #التسويق و#تجربةـالعميل. #CXSA_GameChangerGCC #TRIBE2024 #MarketingSummit #TRIBESpeakers #CMOSummit2024

متابعة اتجاهات تجربة العملاء قد تكون مضيعة للوقت! حقيقة أم خرافة؟ ماذا نفعل بشكل مختلف؟ يبدأ الأمر بطرح الأسئلة الصحيحة والتركيز على المهم. لن تصل إلى هناك باتباع الاتجاهات والتوجهات الشائعة! https://shorturl.at/ejlyJ ⬅ استكشف ما لديه تشارلز ليقوله هنا Chasing CX trends may be a waste of time! Truth or myth? What do we do differently? Being great at CX is not our opinion. It's nice when our colleagues say it – but it still does not matter. The only meaningful judge is the customer AND what they do to let other people know you are great. That is a bit harder! It starts by asking the right questions and focusing on what really matters. You won't get there by following the trends of the moment! Explore what Charles Bennett has to say. ➡ https://shorturl.at/ejlyJ #تجربة_العميل #CustomerExperience #CX #CustomerCentricity