Top 5-Star Hotels in Abu Dhabi

Actually I think to leave the bad feedback for this hotel because of some things, I was expecting from this hotel, when I came with my mom i suddenly felt like the hotel doesn’t match with pictures in reality of this hotel and I was trying to cancel my booking but the trip come had some policy and the guy in reception was so polite and professional he change my room with very nice room with balcony face to the beach, my mom love that room and I change my mind. When we start to leave for few days I realize that it’s really nice hotel, people are polite and very respectful, always smiling and trying their best, the buffet was excellent, thank you chef for cooking delicious meal and we love that, we enjoyed a lot with my mom, breakfast amazing very fresh food and clean!!!! The room was very clean and the workers were very friendly and polite especially Mohammed was cleaning my room 514 he very friendly and so respectful with shining eyes!!!! My Mom love that place we enjoyed a lot and security was helpful and respectful!!!! Thank you guys we enjoyed a lot!!!! I would love to come back again maybe next time🥰特别感谢您们！服务特别棒！下次再来！

We attended our son's wedding at the Fairmont Bab Al Bahr during the second week of March. The hotel is a beautiful resort property, with great amenities and a wonderful view of the Grand Mosque. What set this hotel apart is the superb service and care provided by the entire staff at Fairmont over the duration of our stay. With more than a hundred guests in our collective party, they managed to make everyone comfortable and well cared for. From the reception to the concierge to the wait staff in the restaurants to housekeeping, everyone was attentive and friendly. While it is always hard to remember every name - and one inevitably leaves someone out - we do want to especially recognize Fidan Aghayeva (Restaurant Manager) and her team, Cyril Anne Amorato (Assistant Sales Manager) and her team, Zahid, Jose, Rajeev, Tariq, Joshua, Raymond, Roy, Serian, and so many more. Thank you all for taking such good care of us! We will definitely recommend Fairmont Bab Al Bahr hotel to our friends and family.

Customer service is friendly but the valet service is very cumbersome. They don’t allow you to park your vehicle by yourselves. The hotel suite is facing seas view. I would suggest the management to consider undergo renovation to make it modern feel. Visited museum while staying in Abu Dubai

It's an older hotel that doesnt live up to Sofitel brand standard anymore. However its still clean and fairlly well maintained. There are few important things that make up for this lower rate. Low water pressure and hot water being just slightly warm. Worn out equipment in the room - e.g. iron that can burn your clothes, a speaker that doesnt connect to your phone. The bed is pretty comfy, although my wife complained its too soft for her. Also the gym - trademills are not really good for more experienced runners.They seem cool but are not practical. Swimming pool water doesnt look clean (thats subjective though). Next time i would rather spend a few hundreds AED more and book a different one. And I'm all club silver member and do stay a lot in hotels around the world so I collected quite experience to be able to compare within Accor network and with other chains such as IHG. To me this Sofitel can be rated lower than some Novotel quality level hotels in Asia and MENA.

Very good, nice sized hotel. Excellent pool area with heated outside pool. Great to have direct access to the private beach. All the staff were really helpful and friendly but particularly Binot on the concierge desk. Disappointing that the main Jing restaurant does not offer its full range of international food or its oriental buffet during Ramadan. Yas Shuttle bus is really useful but be warned of unscheduled hour long breaks (usually 6pm/7pm ish during Ramadan. Overall a good experience and we would come back.

W Hotel is one of the nicest hotels in Abu Dhabi and the architecture of it is stunning, the food options and drinks are great as well, the rooms are big as well. The only downside of the stay was that the hotel is next to a race track and the noise is too much 😅

Everything was great! We also had a good rest at the hotel on the roof in the pool, where caring excellent staff, especially the cool Ishan Anuradha, helped both in the gym and in the pool, and gave disposable tableware, generally a great person! Всё было привосходно! Хорошо отдохнули и в отеле на крыше в бассейне, там заботливый отличный персонал особенно классный Ishan Anuradha он и в тренажёрном зале помог, и в бассейне, и дал одноразовую посуду, вообще отличный парень!

A great hotel! A lovely, warm welcome from all staff. A beautiful panoramic lift. The room was clean, spacious and provided lots of essentials. The view from the room was incredible! The West Bay beach club was amazing. A fabulous stay!

I like the location, we had a rental car so it was quite easy to get to major attractions. The swimming pool was excellent. Hotel staff were a bit distant meaning not pro actively acknowledge your presence with a smile or a nod. We asked the concierge to break a US$5 bill into US$1 so we can tip the valet and house keeping but got refused. The reply was they don't provide such service and exchange it to AED is not worth it. Also there is no need to tip them. We were kind of unhappy with this as the valet and housekeeping make minimum wages and do except tips.

Park Hyatt hotel earns 5 stars when it comes to service and luxury. The reception staff were extremely polite, presentable and proactive. They gave us a turtle toy when they say we had a toddler checking in, when we asked for late checkout it was offered without hesitation or making a big fuss about it. The pools are great but would definitely benefit from a shading system like trees or shade sails. The sun lounges were too close to each other on the pool but by the beach they were well separated. I love that the towels are present on the lounges saves time and effort to go collect from a booth. The beach itself was the highlight of my stay despite the water being hot due to summer season, I still enjoyed it alot. One recommendation to make the experience a 10 out of 10 is to make a walking track on the sand to protect our poor feet from the heat as it is a long walking distance to reach the lounges and the actual beach. The kids club needs more attention, it is tiny and messy inside. The outside area is good but too hot for summer. I would definitely repeat my visit when prices are a bit budget friendly because when it comes to customer service the staff here definitely stand out. I tried their buffet breakfast and the food, service and variety were excellent. The bakery section behind the pasta bar needs to have a wider entrance to make the access easier. Thanks for the lovely experience and stay!