Hotels in Business Bay, Dubai

Stay was very nice We enjoyed a lot but one thing was very disappointing We been to bar for two days continue First day was good service was so nice But next day when we went The server (Salina) She was not good as we expected Not a single smile on her face She was like working forcefully Glasses and plates were empty but she never asked for drink or food feedback Every time we had to call her for each and everything Sagar and the short lady (leader) this two people were so nice Sagar who gave us food and plates . He was so attentive Maybe you guys give more trainings to staff that how to give service to guests We felt like we are dining in road side restaurant Where we don’t expect any standards Thanks

I recently had the pleasure of staying at Gulf Court Hotel Business Bay, and I must say it exceeded my expectations in every way. From the moment I arrived, the staff went above and beyond to ensure my stay was comfortable and enjoyable. I was pleasantly surprised when the hotel staff (Ms. Elisabeth) offered to upgrade my room at no additional cost. This gesture truly made my stay even more special, and I greatly appreciate their generosity. I would like to extend my sincere gratitude to Elisabeth, Okta, Yasir, and Fawad from the reception team for their exceptional service and hospitality. They were always friendly, attentive, and willing to assist with any requests I had during my stay. Overall, my experience at Gulf Court Hotel Business Bay was fantastic. The hotel's amenities, cleanliness, and location were top-notch, and the staff's professionalism and friendliness made me feel right at home. I highly recommend this hotel to anyone visiting Dubai.

I have stayed in this property in the month of February from Feb 26th to March 5th for a period of 7 nights, it was a family vacation with my parents who are senior citizens. We were welcomed by Ms.Lisa front desk executive, she immediately checked is in and the room provided was very good, comfortable and cozy, the bathroom was also functional, only issue was the drain, the sink did not drain well and shower pressure little low, this needs improvement, other than that the stay was very good, the breakfast is decent but definitely needs improvement and needs to be more organised as it gets chaotic and the breakfast needs Indian items like Dosa , etc as these days more hotels have Indian options and the eggs also can be more fluffier and made better, more variety in breakfast is needed considering this is a 4 star property, especially the bakery items needs to be freshly made, not pre sourced bakery items like croissants etc, other than that, the hotel is excellent, we witnessed smoke on our floor whereas it was a non smoking floor, we complained to housekeeping and front desk and the management said they will take notice and take care for future, overall this a excellent property and has the potential to become hot seller in days to come , MOST importantly they need to maintain consistency in service and ensure the hotel doesn’t become a smoke haven by smelly corridors and smelly floors and smoky entrances, this property needs proper care, else it will become another holiday inn festival city which is a disastrous property, the Holiday inn business bay has the potential to become the most sought after property in days to come, a special mention to ALINA, KEKA, ANDREI,NADA from the breakfast team, they provide excellent service to guests and the hotel needs this kind of employees, the house keeping team is also very good, front desk Lisa is true wonderful woman , sweet, caring and loving and she needs to be promoted to maintain this property to highest standards, definitely enjoyable and highly recommended property.

The hotel was very nice, it has recently opened as a brand hotel. The housekeeping staff extremely professional, courteous, friendly and polite. The room was very big in size, with a king size bed, tidy, and always cleaned everyday, replenished with fresh bottles of water, clean bed linen, and new towels everyday. My room had a lovely view of the down town Dubai, over looking the Burj Khalifa. I have been extremely satisfied with my experience staying in this Hilton Garden Inn, Business Bay hotel and would recommend staying here. This review also extends to the house keeping staff in particular, ”Mohammed Khan”

The location is great and the staff are friendly. Also, there are no people in the pool, so it's great to enjoy in privacy. There is also a walking trail behind it, which is nice.

We stayed here for two nights. Hugely satisfied. A+++ for the breakfast with wide variety of foods to choose from. The front desk also provided extra bed for the kids and late check out at zero fee. Surely this hotel is in our plans for our next dubai visit.

CITY PREMIER HOTEL APARTMENTS - Dubai *Location: (5/5) about 5mins walk from the station (Business Bay Station). 12-15AED taxi ride from Dubai Mall/Burj Khalifa. *Reception/Check-in: (1/5) We arrived early, like 7am, and asked if we could leave our luggage as we explore the city. The hotel's official check-in is at 3pm. We were told they'll have a room ready before 3pm so we can come back around 12pm. Which we did. Past 12pm, I spoke with the same male receptionist in the morning and was told to wait as they prepared our room. And we waited. WE WAITED TILL 3PM! We wasted more than 2 hours waiting at the lobby! We had no problem coming back after 3 pm. I understand you're busy. I get it that locals have to be catered first. BUT don't tell your guests they can check in before the official time if you can't deliver. As a paying customer, IT IS ABSOLUTELY, NOT COOL. *Room: (4/5) It is spacious. 2 toilets, a washer, full kitchen. The bathroom is a bit old, but clean. The room has an IRONING BOARD, BUT NO IRON. Adapter is available upon request at the reception. They refill your bottled water in the room and make the room every day, which is a plus. *RESTAURANT: (4/5) Breakfast was OK. The staff were GREAT! They were attentive to all guests not only to selected guests. KUDOS to the crew at the restaurant. *AMENITIES: (3/5) Too bad we had limited time in Dubai. We weren't able to make use of their pool and sauna. It's on another building (parking area) accessible through a bridge. The staff were accommodating and allowed us to check the area.

We booked a staycation in Dubai to celebrate my birthday, hoping to enjoy some quality time together with my sister. Upon arrival, we were warmly greeted by Mr. Rodel, who assisted us with our luggage. He was extremely polite and accommodating, making us feel welcome from the very start. However, our experience at the reception during check-in was extremely disappointing. When we approached Mr. Abdelrahman at the front desk, he requested our IDs. I provided my Emirates ID since the room was booked under my name. Unfortunately, my sister had forgotten her physical ID and asked if an electronic copy would suffice. He immediately said, “No.” She explained that she had forgotten her ID, and I asked what we should do since we had travelled all the way from Abu Dhabi. I asked if they would accept me but not my sister, what would be the point? His response was once again a firm, “No, we need a physical ID. We cannot do anything about that.” Despite our efforts to explain the situation, he remained unyielding, insisting that only I would be accepted and not my sister. I was extremely frustrated and disappointed, so I requested to speak with the manager. Abdelrahman continued with the check-in process without further engagement. When the manager arrived, he explained that while the protocol does indeed require physical IDs, they would make an exception this time. My sister acknowledged that it was her mistake not to bring her physical ID, but the way Abdelrahman handled the situation was far from satisfactory. His repeated refusals, without offering any alternative solutions, were disappointing—especially considering this is a 5-star hotel. Proper customer service, particularly in the hospitality industry, involves more than just saying “No.” It requires understanding, empathy, and a willingness to assist guests to the best of one’s ability. After check-in, we were assisted by Mr. Choi, who helped us with our bags and escorted us to our room. His professionalism and courteous demeanour were a complete contrast to our earlier experience. Mr. Choi, along with Mr. Rodel, Mr. Gaurav, and Mr. Rozaldo, truly stood out during our stay. They were all incredibly helpful, polite, and welcoming, and they deserve recognition for their excellent customer service. Overall, our stay was pleasant, but the check-in experience left a negative impression. I hope the front desk staff receive further training in customer service, particularly in terms of empathy and problem-solving. A simple “No” is not the answer to every situation, especially when guests are looking for assistance.

Grand Millennium Business Bay Hotel exceeded my expectations with its stunning rooms that felt just like home. The staff were the epitome of professionalism and courtesy. The ambiance throughout was delightful, and the breakfast boasted a wonderful array of high-quality choices. Highly recommended!

Very nice and clean hotel !!! I recommend this hotel to everybody , personal Staffs very polite ! Best Regards to : Saber , Razee , Niro , Saud , Sjed, Pijush , thank you for support and help .