Pullman Hotels in Kuala Lumpur

Front desk staff should be more prompt at greeting the guests. Malays in general need to enhance their skills in customer service & hospitality so that guests will feel welcomed upon arrival at their hotels. Overall it was a pleasant stay at Hotel Maya. Areas of improvement:- - elevators. Very long waiting time during peak hours - mineral water in the room. At least have the bottles filled up when the guests first enter the room. They can then refill it at the water dispenser when needed. - twin room power sockets are too far from the bed - provide direct contact number to housekeeping (for ease of request) Thank you.

The worst part was that the hot water in the bathroom for the entire hotel was out of service since 1st DEC 2024. It's been 20 days without solving this issue. The floor was not clean. The noise from the room next door was quite loud. The towel has been used for probably years. Recommended to provide new towels after 2-3 months used.

Beautiful place, amazing lobby, people very friendly and easy approach,And walking distance to te pavilion shopping centre and to klcc Food my God, brekkie and dinner so so good , room a big size, definitely I will back to the royale chulan.teramakasi..God bless the people working there.

Toilet and room door locks were faulty . TV services were limited just to local channels when the other time clearly we had access to YouTube and other media platforms. Plastic bags were not given us to throw our rubbishes & lastly the washing machine was so difficult to use.

it's nice for a budget Hilton hotel. convenient location. close to Monorail, walkable to LRT. no need to drive in old town KL, best way to explore the city, lots of places within walking distance. valet car parking is at RM15/day. the huge downside was i experienced a couple of issues. i called the hotel number on the hotel/Trip.com receipt multiple times before checking in since i felt i was going to be late. no answers til the end. next, the problem was with elevators, which are limited to just three at the same area. one was not working at all. the other two took some time to stop at G, the hotel lobby. my room was at level 21, where the two working elevators skipped my floor somehow. took the stairs one floor down, gladly the elevator did not make a skip there. i booked a room with Twin Tower view. i was expecting wall-sized windows like some other hotels but the windows were somewhat medium-sized or considerably small, and unfortunately, window proofed, likely for safety purposes. luckily, the view was amazing. it's also overlooking Kampung Baru and the trains moving on tracks. on another note, loved the shower soap and lotion!!!!! please let us take home travel-sized version next time. the hotel has an amazing rooftop ambiance. Twin Towers and KL Tower both looking amazing from up there, with both, among other distinct buildings, appearing of similar distance (similar size, not too small and afar). as for the dining, i saw pretty great deals too for two to dine in at the rooftop with the picturesque KL skyline. saw a couple having a proper candlelight dinner with lovely candles and red roses on their table. would love to come again for that!

I recently stayed here for 4 nights as a first-time solo female traveler and had an overall positive experience. My room was very clean and spacious for one person, with a great view and a comfortable bed that made it easy to relax. The air conditioning was strong and kept the room at a perfect temperature, while the hot water and water pressure in the shower were consistently good. The staff were friendly and polite, always ready to help with any questions. A few minor issues came up during my stay: the TV channels had a tendency to glitch, and I had to call a technician multiple times, especially after turning the TV off. If you're using Grab, be prepared for some delays as the road in front of the hotel is usually busy. The location is a bit of a walk (12-14 minutes) from the nearest LRT station, so if you enjoy walking like I do, it's not a big deal; otherwise, it might feel a bit far. The lobby can feel crowded since it’s on the smaller side, and while the breakfast is decent, I’d love to see a bit more variety, and quicker replenishing of items would be nice too. Overall, a good choice if you’re looking for a comfortable, clean room with friendly service!

It was a great stay, with various choice and excellent quality of breakfast. parking fee is free but need to validate at concierge. Location of the hotel easy to find food. The welcoming cookies taste great. Will definitely come again in future.

Location is great because nearby Kg Bharu. A lot of varities food & nearby mosque too. Nice view from window. Facing Twin Tower. However, the room is in bad condition. stain on the floor, housekeeper didn’t clean or dry of the wet floor in bathroom & let it flooded. may uneven flooring. iron surface was dirty too. need to ask them to change.

Park Royal KL: A Perfect Stay for Relaxation and Celebration Park Royal KL offers the ideal mix of comfort and convenience, making it the perfect place for both relaxation and special occasions. The hotel’s attentive staff went above and beyond, even arranging beautiful room decorations and a delicious birthday cake to surprise our loved one. With its elegant design, excellent amenities, and central location, it’s a top choice for anyone looking to unwind or celebrate in style. Highly recommended!