Helix Fi 4+

Wi-Fi Internet

Videotron Ltee

    • Free

iPhone Screenshots

Description

Manage connections to your Wi-Fi network Use Parental Control to manage your household’s Internet usage. Troubleshoot or change your home connection settings, even remotely.

Available to all Videotron Helix customers with a Helix Internet or Helix TV and Internet plan.
Use it, it’s free! Not a Helix customer? Browse our Helix Internet plans.

HOW DO I USE THE HELIX TV APP?

Download the app to monitor connections to your home Wi-Fi network and manage your Internet connection wherever you are. Open the Helix Fi app on a mobile device and follow the instructions. They will guide you through using the app for the first time. It’s easy!


INTERESTING FEATURES

• Easily identify connected devices on your network thanks to the option to rename them. The app also notifies you of new connections. You can instantly cut off a device or user’s access to your Wi-Fi network, if needed.

• Control Internet usage for created user profiles. The Helix Fi app helps you better control the content your children are exposed to and foster focus or sleep by managing Internet access periods.

• Monitor usage for devices connected to your network and usage peaks. With this overview, you can easily retrieve or change your username and password. You can also quickly troubleshoot your Wi-Fi yourself, even remotely. For example, change port forwards to manage your coverage.

• And much more…


4 PRACTICAL SECTIONS

OVERVIEW : Share your WiFi password with your guests, remotely test your connection's status or Restart your Helix Fi gateway, as needed.

WI-FI : Select a Wi-Fi band, create profiles and delete users from your network. Manage internet usage for those who have a profile, like your family members. For example, pause Internet access at bedtime on weekdays so everyone gets good night’s sleep.

HOME : Easily connect and control all your compatible smart home devices from one place. Manage your smart lights, door locks, and thermostat directly on the app. Plus, protect your home automation devices with the Advanced Security feature.

ACCOUNT : Manage notifications, activate pods to extend your coverage or find useful resources to answer your questions about Helix Fi.


Need help? We posted articles to help you handle things yourself. Go to the Support tab on our website. (3281)

What’s New

Version 5.36.0

This update brings minor technical improvements and bug fixes.
Make sure you always download the latest version of the Helix Fi app in order to enjoy the best experience.

Ratings and Reviews

4.4 out of 5
37.1K Ratings

37.1K Ratings

Bob960 ,

Nice app

Would be even better if you could see the connection strength of the pods to the hub. And also sur the type of networks being used by a device 2.4 vs 5

Marven Joseph ,

Abus de parent

Les parents les utilisent pour abuser leur pouvoir peut importe une petite bêtise que vous faites ils rentre dans hélix fi pour vous couper l’internet. Ils abusent vraiment trop, ensuite quand ta plus de réseau ça te le dit même pas wsh!! On est assez mature pour pas se faire couper l’internet comme des Bébés qui ont besoin !! PS. Mettez un VPN et ensuite aller sur le réseau et spammer de enlever le VPN et remetter le et si vous avez deux réaseau Switcher de réseau sans arrêt et après arrêter et mettre le VPN le plus VITE POSSIBLE.. vraiment la pire app!!

Ajomtl ,

Doesn't work

Can't login with the app. Always returns to the login page.
Seems I'm not the only one!
A fix is needed!

App Privacy

The developer, Videotron Ltee, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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