Forest - eBike Sharing 4+

Price wise is great for 15-20 min journeys sometimes beating underground fares in London, bikes themselves are not the best out there but they are good.
They need to improve the app though. Like many other bike services, you have to park at specific spots however the app layout makes it difficult to quickly know where is the nearest parking place from your destination before you start your journey as it lacks a search for address feature. Secondly it displays all the forest bikes nearby making it impossible to even see the map sometimes (perhaps there is a way but I haven’t been able to turn this off)
Lastly, since you have to use other app such as google maps to know where you are going, once you arrive at your destination and go back to the forest app, the app forgets you were renting a bike so you have to wait until your ride shows up or have to close the app and open it and hope you can finish your ride. Since you pay per minute it doesn’t feel great 😂 specially when you are also running late

Again in terms of bikes and service, great. But the app needs a few improvements

Hello and thank you for your review, we're really sorry to hear that you've found issues with the app. We've recently added quite a few updates and have worked on making the map a lot clearer, we'd love to hear your feedback on our recent changes! 😊🌳

Today I had an hiccup (maybe phone related or app related, not sure), but basically I struggled to end the ride in central London for approx 20 min. When the bill arrived it was not outrageous though, thanks to the first 1in free. However the surprise it that they realised there had been a problem (I had asked a fellow biker to chat with them and tell them I struggled to end the ride) because of no log out for 20 min and they automatically reimbursed me. Thank you! Also, despite I find some of the old “Forest” bikes a bit clunky (River much better in terms of suspensions, speed etc), I respect what you are doing and it’s time someone slows down this Uber/Lime domination of the e-biking world. You still have some areas of improvement (eg why can’t we see the charge available before activating the bike?), but - again - well done. Keep up the good work.

Hi there! Aww, that's lovely to hear. We pride ourselves on having a great support team! We're so glad we were able to help. Thank you for the feedback, we're working on improving all of the bikes as well! Some exciting changes coming soon. Thanks again 😊🌳

I picked up the E bike absolutely fine. Right at the edge of the only drop off zone apparently, I made it home only to be told this is not a safe drop off zone, made it back to where I started, charged the price of an Uber home from my original start location and still the same distance from home! A long disappointing walk awaits me once again. The bike rode lovely and really made me consider purchasing an EV bike myself due to the ease of use, only to be let down by their useless drop off zones which did not appear while riding otherwise would have been a 5 star review. I will now be removing this useless app and resorting to my car or good old fashioned walking like I had initially been indenting on, was only sucked in by the 10 free minutes daily. If you live in a drop off zone then go for it, however if you live outside one which is not clearly shown when using the bike for your journey then do not waste your time and energy! Furthermore now I am home 1 hour and 30 minutes after I had initially started my journey I would like to add that this has given me an extreme hatred towards these rental bikes, I will never use one again. I will religiously use Uber from now on after a late night as that is a service I can trust that will not charge me for doing a complete loop of my original journey and delaying me from getting home.

Hey there, thank you for your review. Could you please reach out to our support team at cs@humanforest.co.uk? We'll find your account and investigate this further. 🌳