My Verizon 4+

I have had Verizon prepaid for 8 years. I am save the most with them compared to all other companies. I have wonderful signal. I do travel for a living so there is areas I have found that do not have full signal but it’s also in the mountains or valleys in the middle of no where. It is pretty far and few places in between. I love the loyal discounts. I also love that I can order my prepaid phones through the app. I also have a data plan and I have zero complaints about it at all. It is linked to my tablet which is one of my life lines.

The only thing that would be nice is certain billing address that are in a restricted zone for Verizon could still pay there bill. I am not sure how many restricted zones there is but I know of one in NC foothills area. This is so the local cell phone companies can work for the population. I’m not against the reason it’s restricted just the fact you can’t pay a bill with that address linked to your cards. Even if you are paying a friend bill or something along that line.

It has taken me a month to get my service with Verizon figured out and payment lowered to where it was prior to the over heated battery that required me to exchange my iphone for a new one. I spent over a dozen times trying to get on the website, changing passwords, speaking to a dozen chat representatives, and getting absolutely no where. It is sad to see a company change from service oriented to one that can’t even speak to their customer on a phone. The automated system sends you into multiple loops never providing the option to needed to solve the problem. My Verizon is also clumsy and requires its users to have different passwords, that require changing each time you try to log in. My last visit required me to change my password 5 times before getting into my account. Are all your employees so wrapped up in their commissions that they no longer care about the people they are serving? What are the benefits to keep them in chat session for hours, accomplishing little, just to keep them hanging in chat space. I hope you will consider changing your service to put your customers first again. It causes me stress just to hear the word Verizon. I can’t believe that your service costs twice the amount of other companies and my bill continues to increase. There is absolutely no benefits to be a verizon customers any longer.

Last week, i needed help with several things and chatted to a live agent. I ended up chatting with this great agent, think his name was Mark, for around 2 hours. He got everything I needed done, even order my new phone and processed trade in value. It was a great experience. Well a few days later, wondering where this phone is only to be told the order was canceled. Back to customer service trying to find out wth happened and replace the order . Same phone, same trade in, etc. Except the agent today doesn’t introduce themselves, is short with words, and doesnt seem to understand the very plain english things im asking for despite multiple patient and polite requests. In the end, this stupid app keeps signing me out of the account, never used to do that, was always logged in before actually. Have to log back in with password each and every time I slide away from the app now. Massive headache because this disconnects me from my confused agent. After the second time disconnecting and third time repeating myself, an hour later this agent got nothing done for me except burn my time. You would think some as ubiquitous as mobile phone service would be simple and easy by now. If robots really do replace human workers in the future here’s a good place to start. They’d have the advantage at Verizon.