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Last Modified: 14 Jul 2020

Policies for Interpreter Mode for Business

This policy is designed to provide guidance to users that have activated Interpreter Mode on an eligible device for use in a public place or business environment.

For the purposes of this policy, the term “Device” applies to any eligible device that has activated Interpreter Mode for Business.

We’re committed to ensuring users understand how to bring their Device usage into compliance. Devices must be used primarily for Interpreter Mode and/or other Google Assistant services. Google may immediately suspend or terminate your access to Interpreter Mode for Business if Google reasonably believes (a) you are not complying with these Terms; or (b) your Activated Devices are being improperly accessed.

Eligible devices

Interpreter Mode for Business is only available on these devices:

Nest Hub

Eligible territories

Interpreter Mode for Business is only available in these countries or territories:

  • United States (excluding Puerto Rico)

  • Japan

Approved business categories & locations

Devices must be used in publicly accessible and visible locations, where such use does not violate any applicable laws or regulations. Examples of permitted places include:

  • Hotels: front desks and concierge desks

  • Airport: airline check-in counters, front desk of airline lounges, airline information desks.

  • Retail stores: check-out counters and information areas.

  • Branch stores of retail banks: teller desks (excluding areas where customers may receive investment or mortgage advice)

  • Restaurants: front desks

  • Rental car offices: front desks

  • Non-profit organizations: front desks and meeting areas

Prohibited business categories & locations

Devices must not be used in private places, in any place of business operating in a regulated industry, or where such use violates applicable laws or regulations. Examples of prohibited places include:

  • Hotel rooms, bathrooms, dressing rooms, and other private areas where users have reasonable expectation to privacy

  • Hospitals or clinics, where patient privacy and data is regulated by local laws

  • Pharmacies, including counters inside retail stores

  • Schools or places where usage by children under the age of 13 is regulated by local laws

  • Bank back-offices, where mortgage or investment advice is given

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