Austbrokers Countrywide

Last night, seven members of the claims team had the opportunity to attend the 2024 AICLA - Victorian Division Awards at Crown Palladium. This was a fabulous night of celebration for the claims industry with over 900 loss adjusters, insurers, builders, and brokers in attendance. Thank you to Skyline Building Group, vrs ANA, CGU Insurance for hosting the team. Alysha Nation Emma Latcham Odette Andrew Renee Russell Chenei de Pradines Dylan Tour Chris Van Der Burgt

We received an incredible response to our office drive for non-perishable food and Christmas items in support of The Salvation Army Australia. A huge thanks to the OPG (Our People Group) for organising this effort! Together, we’re helping make Christmas a little brighter for families in need. 🎄 🎅 🤶 ⭐

Today, we had the privilege of hosting an insightful training session on Underinsurance, delivered by the experts at YDR Chartered Loss Adjusters The session shed light on the critical gaps that can arise when insurance coverage falls short of actual replacement or market values—a scenario many businesses and individuals may face unknowingly. Key takeaways included: 🔹 The importance of accurate valuations for properties and assets. 🔹 The potential financial and operational impact of being underinsured. 🔹 Practical strategies to ensure adequate coverage and mitigate risks. A big thank you to the YDR team for breaking down this complex topic with clarity and expertise. This session has highlighted the need for regular policy reviews and professional assessments to protect ourselves and our businesses effectively. Have you reviewed your insurance coverage recently? It might be time to double-check! 

At Austbrokers Countrywide we’ve enjoyed a long association with members of the Australian Hairdressing Council (AHC). Many of our hairdresser and barber clients do actually much more than just cut hair!! So, to all of our client hairdressers and barbers out there…… Thank You! We love your work!   #loveyourhairdresserweek #loveyourhairdresser #theahc #sharethelove

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Meet Elise Lloyd (Viking)Claims Handler | Fiercely Loyal Advocate With the spirit of a warrior and the heart of a strategist, Elise is a claims handler who never backs down from a challenge. Drawing on her Viking heritage, she fights for her clients with unmatched determination and precision, navigating complex insurance claims as if they were battles to be won. Known for her sharp negotiating skills and relentless commitment, Elise stands as a fearless protector in the face of adversity, ensuring that every client receives what they are owed, no matter the odds. Whether wading through paperwork or confronting insurers, she approaches each case with the tenacity of a Viking shieldmaiden, ready to go to battle for her clients’ rights. Her motto: “Victory is earned, not given."

Today we had the privilege of Sheetal Monga cooking up a storm and sharing her traditional Diwali celebrations. Wishing you a Diwali filled with joy, light and prosperity. May the festival of lights illuminate your life with happiness and bring you closer to your loved ones.

It has been another busy week here at AB Countrywide! Yesterday our claims team had the fantastic opportunity to visit Steamatic Australia for a lunch and learn, followed by an insightful facility tour. It was a great experience to see first-hand the innovative processes and technologies that make Steamatic a leader in restoration services. A big thank you to the Steamatic team for their warm hospitality and for sharing their expertise with us.

Last week Jake Pantas & Danielle Calogero from Johns Lyng Group delivered an insightful Asbestos Awareness training session on behalf of Aztech Services. The experience was eye-opening, emphasizing the presence of asbestos and the importance of safety and compliance for both our teams and our clients. A huge thank you to Jake and Dani for their expertise and engaging presentation. We left with a much deeper understanding of asbestos management and the necessary precautions to ensure a safe environment for everyone.

Meet Dani Hunter, our Insurance Advisor & Project Coordinator with 16 years of experience. Dani is passionate about driving continuous improvement and developing growth opportunities within the company. What is your role & responsibility at AB Countrywide? My experience across claims, broking, systems, and administration allows me to effectively manage various projects across different areas of the business. I also enjoy working closely with our specialist Motor Dealer team, to create a market leading service offering to our clients. What do you like the most about working at AB Countrywide? We’re not too big & not too small. Big enough to provide structure & stability and invest meaningfully in IT and company culture. Small enough to be heard and influence change. How did you get into insurance? After exploring options to get out of retail, a friendly introduction to CGU’s claims team provided me with my first opportunity within the industry. What is the technology product and app that is the most use to you? My phone and much to my husband’s distress the app I’m on the most would have to be Facebook Marketplace. Followed closely by BOM and my obsession with checking the weather. If you could learn a new skill, what would it be? Feeling comfortable & confident public speaking. What is your favourite holiday destination and why? New York! So much to see and do, it felt like I was in a movie the whole time. What is your favourite quote? If you change the way you look at things, the things you look at change.