Chargebee

How do you go from charging $7250/month to $15/user/month? In the latest (this season’s final) Second Acts episode, Guru's co-founder and CEO, Rick Nucci, goes back in time to unpack the reasoning behind a failed-yet-instructive pricing experiment. He then explains how they’ve landed on their best, all-inclusive, “dead-simple” pricing. Guru’s attempts at serving both sales-led and product-led GTM motions while capturing the product’s evolving value (for different personas and segments) via the pricing lever, are fascinating to hear about. Rick, of course, is an industry veteran who has important lessons to share on all things enterprise software. With Boomi, Rick’s previous startup, he bet early on the cloud hype cycle. With Guru, they’ve done so with GenAI. In our conversation, Rick also talked about: — The 3 arcs of Guru’s product-market fit — Solving a function-specific problem vs an org-wide one (this reminded me of our own path at Chargebee) — Their copy-worthy customer-first rituals — How Boomi differentiated against incumbents (including Microsoft) — His principles for those building AI-native products — How it’s “possible to have a culture of urgency that doesn’t burn people out” — And much more! It’s a great listen for the coming weekend. Tune in wherever you catch your podcasts (links in the comments below)!

Holiday cheer, incoming! ✨ Yesterday, Team Chargebee hit the streets of Dublin, spreading festive vibes ahead of the season with a sweet surprise — advent calendars for a few lucky folks! We couldn’t wait to kick off the celebrations and share a reminder that with Chargebee, every day is a chance to grow, dream, and build toward something bigger. 🎉

If building meaningful, long-lasting customer relationships is on your 2025 wishlist, we've got the perfect gift for you! 🎁 Join us on December 10th for a deep dive into how Condé Nast — home to iconic brands like Vogue, Wired, and The New Yorker — evolved their subscription strategy to keep subscribers engaged in today's fiercely competitive publishing landscape. Hear from industry leaders, including: — Mike Beaubrun, Director of Customer Experience, Condé Nast — Guy Marion, CMO, Chargebee — Carl Nightingale, Head of Product, Chargebee Retention Don't miss these essential subscriber retention insights — register now to save your spot: https://lnkd.in/gXu-VU_d

In 2018, Rick Nucci, co-founder & CEO of Guru — one of the first platforms to deeply integrate AI — made three recommendations for AI-first businesses 👇 1️⃣ Beware the jack of all trades. Solve specific business problems, instead of trying to do it all. 2️⃣ Focus on outcomes over sophistication of algorithms. (ex: Poorly implemented AI can tank metrics like CSAT and agent satisfaction.) 3️⃣ Invest in user experience. Better UX drives adoption, helping your models learn and improve faster. In the latest Second Acts episode, Rick revisits all three and tackles the big question: 👉 With Gen AI tools flooding the market, how can you cut through the hype and find solutions that actually move the needle? Before founding Guru, Rick launched Boomi in 2000, the first cloud integration platform-as-a-service, giving him unique insights into navigating tech innovation cycles. 🎧 Tune in to hear Rick’s take on: — Why revenue growth alone doesn’t equate to Product-Market Fit; repeatable, scalable use cases do — Guru’s customer listening rituals that shape every product decision — Why Guru’s pricing model focuses on simplicity with an all-in-one package, & more! Available now wherever you get your podcasts — 🔗 in comments! #SecondActsPodcast #SaaS #Scaleups

The holiday surge is almost here — is your eCommerce business ready to welcome the influx of new customers while delighting existing ones? We’ve rounded up our top tips to help you navigate the season with ease and maximize sales 👇 1️⃣ Did you know, 40% of shoppers abandon their carts if the checkout process is complicated? Reduce checkout friction with mobile-friendly, customizable checkout flows to drive those last-minute holiday conversions. 2️⃣ Seasonal discounts, bundled offers, and gift subscriptions can help attract new customers and turn holiday shoppers into loyal subscribers. 3️⃣ Can your infrastructure handle a 5x surge in transactions? Ensure you're equipped to scale with flexible solutions that adapt to demand without downtime. 4️⃣ Involuntary churn spikes during the holiday season. Use automated retries and dunning tools to recover failed payments and retain customers. 5️⃣ With cross-border shopping at its peak, ensure your tax, invoicing, and compliance systems align with global regulations to keep operations smooth. For more insights on turning this high-stakes season into a success, check out our blog in the comments. Wishing you smooth checkouts and soaring sales! 🚀 #BFCM #Subscriptions #BlackFriday #eCommerceTips #CustomerExperience

Hear from Abhinay Jain on how CleverTap , a leading all-in-one customer engagement platform, has streamlined its business processes by partnering with Chargebee and Razorpay This partnership has enabled them to focus on their core competencies and innovation by saving them over 100 hours for new experiments while also boosting payment success rates by 10-15%.🚀 #RazorpayPartner #Chargebee #Clevertap

🔍 Why do subscribers cancel? And what turns a 'goodbye' into an 'I'll stay'? Our latest retention benchmarks highlight the top reasons for cancellations and reveal how tailored save offers — like discounts, extended plans, or flexible changes — can transform potential churn into opportunities for lasting engagement and loyalty. Ready to tackle churn in 2025? Discover high-impact strategies to stay ahead of the competition in our subscriber retention cheat sheet. 🔗 in comments!

⏰ Kicking off soon! Register now to join us: https://lnkd.in/dSPXAzv8

Struggling with revenue recognition? We’ve got you covered. 📆 Join us for a live group demo this Thursday, November 21, hosted by Chargebee's Senior Manager of Solution Marketing, Matt St Pierre! 🔗 https://lnkd.in/dSPXAzv8 Learn how to: ✅ Simplify the recognition and amortization of contract revenue and expenses by setting up clear accounting rules ✅ See your policies in action at the performance obligation level for accurate reporting with automated results ✅ Leverage revenue trends to confidently plan for growth and make informed decisions ✅ Automate calculations and postings to ensure seamless month-end closures 👋 Say goodbye to spreadsheets and hello to timely, accurate, and GAAP-compliant revenue reporting with Chargebee RevRec. Don’t miss out — save your spot now!

Revenue is one of the most critical metrics for any business, and getting revenue recognition right is essential for long-term success. Manual, error-prone systems can hold back your finance team, but they don’t have to! Here’s how Chargebee RevRec helps you stay audit-ready: ✅ Automates compliance with ASC 606/IFRS 15 ✅ Streamlines deferred revenue management ✅ Turns complex subscription contracts into crystal-clear insights, & more! Ready to simplify revenue recognition? Dive into our blog for 5 best practices that can transform your approach. 💡 Check it out in the comments! #ChargebeeRevRec #RevenueRecognition #RegulatoryCompliance #RevenueManagement