CraigWalker Design and Research

How can we address the challenge of social isolation among older Australians in residential care? We spoke to Erin Bennett about her experience as a researcher and designer and how she advocates for change as part of our ‘Future of Care’ podcast series. One area we discussed was the connection and social isolation for older Australians which are significant issues, especially those in residential care or ageing in place. In our ‘Future of Care’ report, we also highlight four other findings, opportunities and challenges in the aged care sector. To learn more, connect with our directors, Kernow Craig or Jeremy Walker, to join the conversation and get your copy of the report. Or, feel free to request via email - jeremy@craigwalker.com.au

We are very proud to share this report on generative AI risk management focusing on AI red-teaming and synthetic content risk mitigation that we played a small role with Meta’s impressive Open Loop program, and Accenture. This report is a product of collective efforts from 40 companies across various industries, contributing invaluable insights and feedback. #AI #GenerativeAI #AIRiskManagement #OpenLoop #policyprototyping #TechPolicy #AIRegulation

How can incremental changes in design impact the daily routines of healthcare staff and patient care? In our conversation with Peter Overy as part of the ‘Future of Care’ podcast series, we had a conversation about what the role should be for designers in healthcare, navigating the tension between innovation and regulation. An opportunity area that we discussed was about how many designers overlook the significance of incremental change. In healthcare, even minor changes can significantly benefit both staff and patients. Join the conversation and learn more about the other two key opportunity areas and other insights on designers in healthcare in our ‘Future of Care’ report. Reach out and connect with Kernow Craig or Jeremy Walker to get your copy of the report.

How can self-testing and self-management options transform healthcare access for traditionally marginalised groups? As part of the ‘Future of Care’ podcast series, we had a conversation with Dr Phillip Read, where we spoke about how challenging the status quo can lead to better health outcomes. One key opportunity area included a discussion on how self-care models can potentially reshape healthcare for marginalised communities. Join the conversation and learn more about the other two key opportunity areas and other insights in our ‘Future of Care’ report. Reach out and connect with Kernow Craig or Jeremy Walker to get your copy of the report.

What role can AI play in accelerating the integration of health research into policy? In our second podcast conversation as part of the ‘Future of Care’ series, we spoke with Dr. Steve Allender about healthcare interventions, with AI systems in healthcare being one of three key opportunity areas. Join the conversation and learn more about the other two key opportunity areas and other insights on healthcare interventions in our ‘Future of Care’ report. Get access to the report by reaching out and connecting with Kernow Craig or Jeremy Walker.

[NEW REPORT] We’re excited to announce our ‘Future of Care’ report, featuring conversations with thought leaders Sandie Pullen, Dr Steve Allender, Dr Phillip Read, Peter Overy, and Erin Bennett. In this report, we summarise those conversations and highlight key opportunities we believe will shape the future of health care, spotlighting case studies throughout to showcase world-class innovation. From reducing childhood obesity in rural Australia to rethinking retirement on a global scale, this report takes aim at inspiring designers and the health care industry at scale.
 One insight we're sharing from the report is from our first episode with Sandie Pullen, ‘Moving at the Speed of Trust’, and how non-traditional partners can help deliver better healthcare accessibility and services. Connect with our directors, Kernow Craig or Jeremy Walker, to join the conversation and get your copy of the report. Or, feel free to directly email, jeremy@craigwalker.com.au

We were thrilled to be part of this book with a case study around the community design lab we helped create with Australia Post, so jumped on the chance to hear Mariana Amatullo, PhD speak this morning at RMIT University A great discussion followed around wresting design from the hands of capitalism and one question around "How can we show the value of designers amidst all the design thinking?" “Craft and criticality.” The notion that a deep understanding of where, how, and what to apply as design … can only be learned through dedicated long-term study and practice. I guess the big question I walked out with was “What craft and criticality?” The way we used to design has got us to where we are. But it seems somewhat lacking for where we need to go. Discuss. #designinnovation #designresearch #humancentreddesign #socialinnovation #codesign

Voting for SXSW Sydney closes today, and we’ll be grateful for your support with a vote for our panel submission: Future of Care. We’ll be discussing: - The balance between maintaining trust and embracing change - Designing without judgment for marginalised populations  - Strategic innovation in not-for-profit sectors co-designing preventive health measures with communities;  - and working through resistance in a slow-moving, highly regulated-industry. You’ll hear from industry experts like Sandie Pullen (Beyond Blue), Dr. Phillip Read (The Kirby Institute), and Erin Bennett (Uniting), who among other experts have all shared their perspectives on the Craig Walker podcast. Voting is free and only takes a couple of minutes. Here’s how to vote! 1. Register/login (it’s free!) via the SXSW Sydney 2024 program Voting Platform: https://lnkd.in/g5hR23Wb 2. Search for "Future of Care” or our session ID 2409 (Health & MedTech) 3. Press “Vote” We appreciate your support. :)

I'm excited to see that Privacy by Design is such a focus of Australia's Privacy Awareness Week beginning May 6th. It features The Privacy by Design Awards shining a spotlight on the great work of Australian organisations in this space. I am also thrilled to see that Transparency and Accountability feature in the three core principles that the Office of the Australian Information Commissioner put forward for businesses. These are critical areas where so many organisations are really struggling to move from privacy being a technical and legal hurdle towards a central consideration for trustworthy products and services. "TRANSPARENCY If your business is collecting personal information from people, you must be open and transparent about how you will handle it. Seek informed consent Make sure your privacy information is clear, accessible, and accurate when seeking consent. Apply privacy by design Embed good privacy practices into the design of products and services from the beginning. Privacy impact assessments will help you adopt a privacy by design approach, including when looking at new technologies." ACCOUNTABILITY Embed a strong privacy culture Make privacy a leadership priority and foster a strong privacy culture at all levels. Empower staff to be strong custodians of privacy." It's going to be a long road to bring this to life for many organisations, but it's heartening to see that Australia's regulator is shining a light on the role of design in privacy to help us get there.

Clearly we get excited about the possibilities of digital technology, so we are keen to hear how industry leaders see where they think it could be best applied. Here is our final question for Kernow Craig from CraigWalker Design and Research and how he see's design research working alongside AI.