Customer Science Group

It’s time to meet your new team member! Check out our latest blog, where Bart Thomas breaks down how Agentic AI can transform the way we work by acting as an extension of your team. Discover how this innovative technology can boost productivity and streamline workflows. Imagine a team member that: ✅ Understands instructions written in plain English. ✅ Leverages vast business knowledge to make smart decisions. ✅ Uses tools like RPA workflows to get tasks done seamlessly. That’s Agentic AI – a digital team member designed to tackle specific tasks with intelligence and efficiency. 🔗 https://lnkd.in/gvTMuP8K Is your team ready to welcome a new (AI-powered) colleague? Let’s talk about it below! 👇 #AI #AgenticAI #FutureOfWork #DigitalTransformation #Innovation #CustomerScience Jacko Smit

At Customer Science Group, we believe our success is defined by the success of our clients. Today, we're thrilled to highlight Scott Ward, Director of Product at Customer Science, and his recognition as a "Titan of Tech". Scott’s career journey—from startup founder to leading roles at Microsoft and Adobe—has always been rooted in customer-centricity. At Customer Science, he channels that experience into creating scalable, AI-driven tools that empower our clients to solve real-world problems. Describing his approach, Scott says: "It’s about finding the intersection of customer needs and technological possibilities, ensuring we deliver solutions that give our customers an unfair competitive advantage." 🔗 Read the full article here: https://lnkd.in/gz4TxU_9 www.customerscience.com.au #CustomerSuccess #Innovation #TitansOfTech #CustomerCentricity #AI - thanks, TechDay Australia, for the feature 🙌🏻

🎅 HO HO HO! What a bullseye 🎯 of a time we had at the Customer Science Christmas Party last week! 🎄 With some fierce competition at the dartboard, we wrapped up the year in style—and a tie for the win between 🎉 Bart Thomas and Lorenna Nascimento 🎉 proving that when it comes to aiming, our automation team is sharp (and maybe a little lucky 😉) From the entire team at Customer Science 🙌🏻, we wish everyone a holiday season filled with joy, laughter, relaxation, family time and maybe a little bit of friendly competition! 🎄#CustomerScience #TeamFun #Christmas #WishingYouWell 💛🧡 #cheesydartpunsforthewin

DID YOU KNOW CUSTOMER SCIENCE HAS A "MO BROS" DEPARTMENT? Acknowledging, celebrating & laughing at/with our awesome gentlemen who joined the Movember mission this year. If there's one thing "The Order of Mo" is known for, it's this. Growing a Mo is a symbol for better men’s health. It also grabs attention and starts important conversations. Thank you to Bart Thomas, Luke Davies, Todd Gorsuch, Scott Ward, Kenneth Wu & Doug den Mulder for taking a stand for healthier men and a healthier world. #Movember2024 #ActOfKindenss #CustomerScience #MensHealth 🙌🏻

2025 AI and Automation Trends Report 💡Seven trends identified by UiPath to help you make the most of the future. The report includes the seven key trends you need to know for 2025. The dawning of agentic AI… the sunsetting of work as we know it… the underappreciated impact of built-in AI… an overview of the hot regulatory market… this 📊 trends report covers all this, and more. 🔗 Get it here now and get going: https://lnkd.in/gzvCJdiR #AI #Automation #CustomerScience #UIPath #Trends #Resource #AskTheExpert Bart Thomas Jacko Smit

Just a few days to go! Don’t miss our Future Ready Webinar this Wednesday! Join CX leaders Todd Gorsuch and Deepak Selvaratnam for 45 minutes of insights, trends, and actionable strategies to kickstart your 2025 plans. 🎯 Reflect on 2024’s lessons 🔮 Discover 2025’s trends 📋 Walk away with a must-have checklist Date: This Wednesday 4th December Time: 12 pm AEDT Where: Teams Webinar 🔗 secure your spot now: https://lnkd.in/gNHsBBNH #FutureReady #CX2025 #CustomerExperience #Webinar #CustomerScience #Snapshotz #AskTheExperts

We made the LIST!!! Coming in at #53 on the 2024 AFR Fast 100, we’re honoured to be named amongst the fastest growing companies in Australia. The Australian Financial Review Fast 100 List and Fast Starters List 2024 show that companies that find their niche and focus on customers can grow rapidly regardless of the economic backdrop. With an annual year on year growth of 52.03%, the team at Customer Science have continued to build better ways of working in 2024, creating new jobs for people, developing our capabilities, quality and security accreditations, contributing to the CX and digital industries, showcasing events and enjoyed our lasting and valuable relationships with our clients and partners. “Our growth is a testament to the need in Australia to improve services and the gap historically of a practical partner who can operationalise a CX vision across people, process, technology and management. It is an exciting time to improve services for customers while realising business objectives – with better services, less expense and getting better outcomes to the customer.” – Todd Gorsuch, CEO, Customer Science 🔗 https://lnkd.in/gQ6ZENMX The Australian Financial Review @FinancialReview #AFRFast100 #CustomerScience Todd Gorsuch Luke Davies Jeremy Larkins Andrew Carlton Emma Duncan Scott Ward Jacko Smit Bart Thomas Rob Porter Catherine Larroche Joanna Kelly Sally Mainsbridge Gabrielle Thomson Claire Lam

A huge thank you to Dynamic Business for featuring Customer Science and our AI Accelerator Program in their latest article! 🙌 We’re thrilled to share how our approach helps organisations deliver real value—improving staff and customer satisfaction while reducing costs through streamlined workflows and increased productivity. 🔗 Read the full article here: https://lnkd.in/gcMrfBtf The AI Accelerator offers a rapid, 20-day pathway to implementing AI in contact centres, tackling key challenges like high costs and low staff satisfaction. Supported by leading contact centre vendors including Genesys, Verint, Cisco and Google, implementation partners including QPC Australia and Optus, this program empowers businesses to adopt AI securely, scale efficiently, and retain critical knowledge in-house. #ThankYou #AIAccelerator #CustomerScience #ContactCentre #CC #CX #AIInnovation #DynamicBusiness Todd Gorsuch Jeremy Larkins Luke Davies Jacko Smit Bart Thomas

Revolutionise Your Customer Experience with the Optus & Customer Science AI Accelerator Program At Optus and Customer Science, we're here to help your business unlock the power of AI to enhance your customer experience like never before. Our AI Accelerator Program is tailored to deliver real, measurable value for you—helping you move from exploring AI to achieving real results. Here’s how we can make AI work for your business: 1️⃣ Clear Path to Success.  We’ll help you define the goals and metrics that matter most, ensuring every AI solution aligns with your business needs. 2️⃣ Seamless Integration.  Our program includes governance and change management strategies to make AI adoption smooth and stress-free. 3️⃣ Proven Results.  Start small by piloting targeted AI solutions in key areas like your contact centre, demonstrating immediate value and ROI. 4️⃣ Business-Wide Impact. Once proven, we’ll scale AI solutions across your organisation, driving efficiency, boosting productivity, and enhancing every customer interaction. With our partnership, integrating AI becomes simpler, safer, and scalable—delivering smarter, faster, and more personalised experiences for your customers. Why Choose Us? ✔️Faster Results: Go from curiosity to AI-driven success with our structured, four-phased approach.  ✔️Personalised Solutions: Tailored to your unique business needs.  ✔️Sustainable Impact: Achieve long-term efficiencies and customer satisfaction.    Ready to elevate your customer experience with AI? Connect with Emma Duncan and Jacko Smit to explore how we can transform your business together.  #OptusEnterprise #CustomerScience #AI #CustomerExperience #Innovation #AskTheExperts

Awesome - and Customer Science Group have a short, sharp and comprehensive AI readiness assessment here to help your call centre on its way to AI adoption: https://lnkd.in/gkStW_VD