DCM Institute

📢 Calling all Village Professionals in NSW. 📢 Our final Professional Development Day for this current series will take place in Sydney this week on Wednesday 5th and Thursday 6th at the Pullman Hyde Park. Once again we will be exploring GREAT Expectation Management with Jacqui Perkins. Also joining us will be: ➡️ David McElhone and Jonathan Chow from our legal partners, MinterEllison; and ➡️@Garry Walters from Dementia Australia. Thursday's event is FULLY BOOKED, with a handful of spaces remaining for tomorrow. For more information: https://lnkd.in/gBSd2jFU See you tomorrow, Sydney! 👋

A busy week on the road concluded in Melbourne yesterday with our Professional Development Day on Great Expectation Management - lead by Jacqui Perkins. It was great to have Marie Norman to share with us some of the useful tools Dementia Australia has developed. A special thanks to Rosemary Southgate from Russell Kennedy Lawyers who led us through the proposed regulatory reforms ahead of operators in Victoria. Plenty to consider with that one. Next week, James, Tiffany and Beth do it all again with our final events in Sydney on Wednesday 5th and Thursday 6th March. Will you be joining us? Limited places remain for Wednesday 5th, with Thursday 6th fully allocated. For more information visit: https://lnkd.in/gBSd2jFU

James, Tiffany, Natasha and Beth have arrived in Melbourne for our next Professional Development Day tomorrow! Joining the DCM Institute will be our subject matter experts:  🔸Marie Norman from Dementia Australia 🔸Rosemary Southgate from Russell Kennedy 🔸Jacqui Perkins, Keynote Speaker and expert in managing customer expectations We can't wait to see you there! Register for our final day in Sydney: https://lnkd.in/gBSd2jFU

Check out our wrap up of the incredible session we had in Perth last week for our WA leg of the Professional Development Day series! 🔸 The wonderful Amanda Eddy-Lacey from Dementia Australia and Jacqui Perkins, expert in expectation management, presented again. 🔸 Bianca McGoldrick from Jackson McDonald gave us a legal update. 🔸 James Wiltshire set the scene and shared a general update on what to expect as a Village Manager in the year to come. Thank you to everyone who joined us in Perth! The DCM Institute team have landed in Brisbane today in preparation for tomorrow's session. Let us know if you will be attending! Register for your city: https://lnkd.in/gBSd2jFU #ProfessionalDevelopment #DCMInstitute #RetirementLiving #RetirementVillage #SeniorsLiving #VillageManagement

Before we were customers, we were human beings. This simple truth, shared by Jacqui Perkins at our Professional Development Days, highlights what expectation management is really about - human connection. Every interaction in a retirement village shapes how residents feel about their home and their community. Moments of truth aren’t just customer service touchpoints; they’re opportunities to build trust, belonging, and emotional security. Let’s keep the conversation going as we head to Brisbane, Melbourne, and Sydney! 🔗 Read more: https://lnkd.in/gFyCq8Uk

Our second stop of the Professional Development Day tour has kicked off in Perth! Today's event is all about growth, connection, and practical insights. Leading the way is culture, customer experience, and management expert Jacqui Perkins, who will dive into the rising expectations on Villages - and how Village Professionals can step up to meet them. We look forward to connecting with you and building the Village Manager community even further! Join us in your city: https://lnkd.in/gBSd2jFU

Following a fantastic day in Adelaide yesterday, James and Tiffany have touched down in Perth today in preparation for tomorrow's Professional Development Day. Check out our recap of the first session in Adelaide: 🔸 Amanda Eddy-Lacey from Dementia Australia spoke about having a Dementia Coach in your pocket 🔸 Peter Brennan from MinterEllison gave a legal update 🔸 Jacqui Perkins spoke on expectation management for retirement living professionals Thank you to everyone who joined us in Adelaide and we look forward to the session in Perth tomorrow. Will we be seeing you? Register for your city: https://lnkd.in/gBSd2jFU

The DCM Institute team are in Adelaide today, kicking off the first of this years' Professional Development Days! The day will feature expert in culture, customer experience and management, Jacqui Perkins. Jacqui will explore how to address increasing expectations on Villages and how Village Professionals can deliver the goods. But Professional Development Days go beyond learning - this day is about connecting and exchanging experiences with like-minded professionals. Can't wait to see you there! Register for your city: https://lnkd.in/gBSd2jFU

Is a day away from your village a time-waster or a game-changer? It all comes down to what you do with it. DCM Institute’s 2025 Professional Development Days are packed with ideas you can take back and implement—but let’s be honest, making time to put them into action is the real challenge. It is important to set clear goals, stay present, and commit to one change that will make a real impact. Make your day away a game-changer. Register now! https://lnkd.in/gBSd2jFU Read more: https://lnkd.in/ghPmsA3g

We’re hearing from operators facing a new challenge - scope creep. With budget time upon us, now’s the moment to get ahead of it. Clear contracts, defined scope, and strict approval processes aren’t just good practice - they’re essential to keeping control. If your costs are creeping up, it might be time to revisit the fine print. Read more: https://lnkd.in/gn5K59v2