Empathetic AI

A BIG thank you to Rita, National AI Centre for showcasing Empathetic AI across multiple events, including in Australia’s AI Ecosystem Generative AI examples at the International Women’s Day event, hosted by Women in AI Australia ! 🎉 We’re grateful to be part of such an inspiring community!🙌 #WomenInAI #AIInnovation #IWD2025 #EmpatheticAI #AIEcosystem #TechForGood

Last month, Empathetic AI turned two. Two years, two products, a lean team, and an incredible group of domain experts and supporters who have shaped this journey. This still feels like just the beginning. When I first started, AI for tax did not seem like the obvious choice. It's not the most talked-about industry when people think about AI transformation. After many client meetings, the deeper I got into this space, the more obvious it became. Here are my whys - Because tax is: - Mandatory: Every taxpayer, business or individual, has to deal with tax. (Who doesn’t?) - Repetitive: Same deadlines, same processes every year - Complex: Compliance keeps getting tougher - Data-driven: A perfect field for AI to learn from and improve As a founder doing B2B sales firsthand, I’ve learned some biggest lessons along my journey: 💚AI adoption in businesses starts with trust, not just technology. No one adopts AI just because it looks smart, fast or efficient. Trust is what drives adoption in businesses. Trust does not come from just having the best model. It comes from: - Involving domain experts early - Letting real-world feedback shape the product - Having a proper evaluation framework Along my journey, I started every client meeting the same way: "I used to work in finance before founding Empathetic AI, we speak the same language" And the meetings often ended with the same request: “We need more domain experts like yourself in the AI space. Can I invite you to join our expert hub?" Most of the time, these meetings are not just about product demos. They turn into insightful conversations on how AI will reshape the future for finance and tax as a profession. 💚AI in accounting today feels like cloud accounting 10 years ago, but much bigger Before cloud, accounting was slow and manual. Then cloud accounting softwares changed that situation. Now AI is that shift, but on a much larger scale. The real challenge is not just proving AI works. It’s proving it’s intelligent, reliable, transparent and built for aligning with professionals’ workflows. 💚In B2B, credibility matters more than product features The real questions firms ask are not about AI models. They care about: - "Can this be trusted?" (Explainability) - “Is my data safe?” (Data security) - "How will it affect my job?" (Risk assessment) - "Who else is using it?" (FOMO) Therefore, we have been focusing on: - Being in the right industry spaces: Partnerships, speaking engagements, case study reports - Building credibility: Published the first vertical domain AI evaluation framework with CSIRO's Data61 - Creating a network effect: This is where the flywheel begins. Two years in, and it still feels like day one. As AI models become commodities, the real value comes from deep industry expertise, user feedbacks and trust. I look forward to working with more accounting, tax and finance professionals to rethink how AI will shape the profession.

Delighted to join World Finance Forum today, where hundreds of finance leaders came together to talk about the future of finance. AI was front and centre, kicking off with the first panel on AI and automation, and the conversations have been very inspiring. I was excited to see 𝗟𝘂𝗻𝗮, 𝗼𝘂𝗿 𝗔𝗜 𝘁𝗮𝘅 𝗰𝗼𝗽𝗶𝗹𝗼𝘁, get a plug as a workplace use case. Big thanks to Daniel Chew for that! Traditionally, when finance teams adopt new software, it means learning how to use it, adjusting processes, and figuring out how to make it fit. But this time AI is different. The technology learns and evolves on its own, it adapts, reasons, and 𝘁𝗮𝗰𝗸𝗹𝗲𝘀 𝗰𝗼𝗺𝗽𝗹𝗲𝘅𝗶𝘁𝘆, 𝗿𝗲𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻, 𝗮𝗻𝗱 𝘀𝗰𝗮𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆 in ways we’ve never seen before. We’re moving from automation to intelligence. More importantly, for the first time, finance professionals can work directly with technologists to build something transformational, leveraging their domain expertise. LLMs have lowered the barrier to entry, making AI accessible to business users not just engineers. That changes everything. Dan wrapped up the morning session by introducing international students from UNSW, who came to Australia to study. It got me thinking, in just a few years, when these students graduate and step into the workforce, the world they enter might look completely different. AI will be embedded in everything we do. Great to reconnect with old friends at WFF, and thanks for hosting such an insightful event! #AI #Finance #Automation #LLMs #BusinessTransformation #TaxTech #Luna #WorldFinanceForum

📢 Excited to share our latest work on 𝗮𝗴𝗲𝗻𝘁 𝗮𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲 𝗲𝘃𝗮𝗹𝘂𝗮𝘁𝗶𝗼𝗻. In this paper, we introduce 𝗔𝗴𝗲𝗻𝘁𝗔𝗿𝗰𝗘𝘃𝗮𝗹, a method for systematically assessing the architecture of LLM agents. We also present a 𝗖𝗮𝘁𝗮𝗹𝗼𝗴𝘂𝗲 𝗼𝗳 𝗔𝗴𝗲𝗻𝘁-𝗦𝗽𝗲𝗰𝗶𝗳𝗶𝗰 𝗚𝗲𝗻𝗲𝗿𝗮𝗹 𝗦𝗰𝗲𝗻𝗮𝗿𝗶𝗼𝘀 to help practitioners generate concrete scenarios for designing and evaluating LLM agent architecture. To demonstrate the usefulness of 𝗔𝗴𝗲𝗻𝘁𝗔𝗿𝗰𝗘𝘃𝗮𝗹 and the 𝗖𝗮𝘁𝗮𝗹𝗼𝗴𝘂𝗲 𝗼𝗳 𝗔𝗴𝗲𝗻𝘁-𝗦𝗽𝗲𝗰𝗶𝗳𝗶𝗰 𝗚𝗲𝗻𝗲𝗿𝗮𝗹 𝗦𝗰𝗲𝗻𝗮𝗿𝗶𝗼𝘀, we shared our key insights from our architecture evaluation project of 𝗟𝘂𝗻𝗮, 𝗮𝗻 𝗔𝗜 𝘁𝗮𝘅 𝗰𝗼𝗽𝗶𝗹𝗼𝘁, developed by Empathetic AI Thanks to Angela Shi, CEO of Empathetic AI, and her team for their project collaboration and contributions to this paper! 🚀 #aiengineering #agent #aisafety #softwarearchitecture Dehai Zhao Yue Liu Hao Zhang Liming Zhu Xiwei (Sherry) Xu Tristan Tan Paper preprint link: https://lnkd.in/gHGADwAN

The ATO has put out a taxpayer alert, warning that dodgy tax minimisation schemes are spreading on social media. R&D used to be a big part of AI business costs, with AI evolving so fast, as Prof. Andrew Ng said, the foundation model layer being hyper-competitive is great for people building applications. So we might need to rethink what actually counts as 'innovation' costs in a business. AI is making tax complexity much easier to deal with. It’s never been this easy to spot suspicious activities. Foundation models have solid reasoning skills, which means they can pick up on ‘dodgy’ activities and make things more transparent. That’s AI doing good for society💚

🚀 Market trends - New Product or Feature Launches - Jan 2025 A lot of great and powerful new products and features launched beginning of January 2025. Follow #tacs | tax tech community for more product news: 🔗 https://lnkd.in/em96vpzV Just let us know if your company has any interesting new features, products, modules, or other enhancements in the tax technology space that you would like to highlight, comment below 👇 Tax Systems Corcentric Clarus Partners Taxmarc B.V. Empathetic AI Kintsugi FP Alpha #taxtechmarket #taxsoftware #taxtechfeatures

Thanks #tacs | tax tech community for featuring us!

Excited to announce the release of Docwise, our latest feature for Luna! 🎉 Luna was created to transform tax compliance and advisory by: ✅ Delivering instant, reference-backed insights from trusted tax databases. ✅ Reducing research time from hours to minutes. ✅ Protecting your privacy with advanced data desensitisation. With the new feature Docwise, we’re taking it to the next level: 📄 Upload documents for seamless analysis, summaries, and answers. 📚 Build your own AI-powered knowledge library tailored to your unique needs. We’re empowering tax professionals with smarter, faster, and more secure tools to navigate complexity with ease. 👉 Check it out here: https://lnkd.in/gjvaXP2M #AI #TaxTechnology #Innovation #LunaAI #Docwise

Last GenAI Lab event at Google was a great way to wrap the year. The community has grown and evolved so much in the last 12 months, and I can’t wait to see what we’ll accomplish together this year. I have some ideas, which I’ll share in another post, and share yours in the comments. Enjoy the pics taken by Lidija Damjanovic, we couldn’t have wished for a better photographer!

What an incredible year! Empathetic AI we are so proud to be part of this amazing AI community!🚀