InDebted

Digital collections: where's the ROI? If you're asking this question, this session is for you. Join us for a new episode of Better Debt, where industry experts Scott Hamilton (CEO, ARM Tech Advisors), Kristyn Leffler (CPO, InDebted) and Josh Foreman (CEO & Founder, InDebted) will pull back the curtain on: 🚫 Common pitfalls in digital collections and how to overcome them 🤝 How creditors and collectors can improve the customer experience 🚀 Ways to set your digital collections initiative up for success This is a webinar you don’t want to miss. Register now: https://lnkd.in/enDuwfMa #BetterDebt #DebtCollection #Webinar #CustomerExperience

“Polite, courteous, understanding and considerate” — these aren't words typically associated with debt collection. But at InDebted, they're at the core of every interaction with our customers. Proud to share this recent customer feedback that shows how our team member transformed a challenging situation into an uplifting experience. No one wants to find themselves in debt, but when it happens, they deserve nothing less than to be treated with dignity and respect. Well done, Aaron — thank you for inspiring us to keep doing what we do! 🌟 #Collections #CustomerExperience #FinancialHardship

Debt collectors compete for clients and accounts — but will customer experience become the key battleground? As our Chief Product Officer Kristyn Leffler notes, customers are unable to choose their collector — and that’s stifled innovation and investment into the customer experience. But rising collection volumes + increased collector activity across multiple channels will result in unprecedented opportunity for CX innovation. Read our guide to understand how collections will evolve this year and beyond 👉 https://lnkd.in/e2v34Hmj #Collections #CustomerExperience #Strategy

🏎️ How can collection leaders keep up with the breakneck speed at which technology is evolving — and harness its potential in an efficient, compliant way? In our latest episode of Better Debt, our CEO & Founder Josh Foreman joins US Managing Director Brad Bone and Michael Cassidy, COO of Velocity Investments, to explore: 💡 Why strong compliance guardrails accelerate innovation, not slow it down 🤝 The strategic value of partnerships vs. building everything in-house 📊 Getting your data foundations right before chasing the next big tech trend Watch the full episode now 🎥 https://lnkd.in/eA3CeZZZ Or stream it now on your favorite podcast platform 🎧 Apple Podcasts: https://lnkd.in/eKaC_yXs Spotify: https://lnkd.in/eQ5kZ2H9 #BetterDebt #Collections #Podcast #Innovation #Technology #FinTech

With the 2025 #RMAI Annual Conference just a couple of days away, it’s the perfect time to tune in to our latest Better Debt episode where Michael Cassidy, COO of Velocity Investments, joins our CEO & Founder Josh Foreman and US Managing Director Brad Bone for an engaging discussion about RMAI's future. As a candidate for the Receivables Management Association International Board of Directors, Mike shares his vision for making emerging technology education more accessible to members, strengthening industry advocacy, and ensuring that RMAI continues to be a driving force in shaping the future of collections. Watch our latest Better Debt episode in full now 👉 https://lnkd.in/eA3CeZZZ #BetterDebt #RMAI2025 #DebtCollection #Leadership

The countdown to the Receivables Management Association International Annual Conference 2025 is on! ⏰ Before you finalise your conference schedule, don’t forget to pencil in Laura White and Kristyn Leffler’s sessions: 📅 Tuesday, February 11 8:00am | Chief Compliance Officer Forum 9:55am | Shaping Best Practices in Credit Reporting Compliance 📅 Wednesday, February 12 4:10pm | Mastering Digital Debt Collection: Best Practices Workshop (Part 2) 💡 Find out more about what you'll take away from their sessions: https://lnkd.in/e3cCMmTC See you in Vegas! 👋 #DebtCollection #RMAi2025 #Compliance #DigitalCollections

Technology isn't just changing collections — it's also opening up new possibilities for how organisations operate and grow. In our latest episode of Better Debt, we’re joined by Michael Cassidy, COO of InDebted partner, Velocity Investments, along with our CEO & Founder Josh Foreman and Managing Director (US) Brad Bone. Together, they explore how organisations can harness emerging technologies to unlock more value from their collections strategy. You'll hear about: 💡 Why clear guardrails will accelerate AI adoption, not slow it down 🤝 The power of strategic partnerships in modern collections, and why building everything in-house might be holding you back 🔍 Why getting your data foundation right should be your first priority — not the flashy new tech that everyone's talking about Watch the full episode now: https://lnkd.in/eA3CeZZZ #BetterDebt #DebtCollection #Innovation #AI

🎯 ”States will rise up and become more powerful.” – That's what our Chief Risk & Compliance Officer Laura White recently predicted for the post-Trump regulatory landscape. Now, with the CFPB's activities suspended under interim leadership, Laura's predictions about state-level enforcement are more relevant than ever. Watch the full episode for more insights on how regulatory shifts in the US are reshaping collections 👉 https://lnkd.in/e-iWUExq #BetterDebt #DebtCollection #Compliance #Regulation

Hats off to the #ARMTech team for an incredible conference! 💡 A huge shoutout to Kristyn Leffler, our CPO, for leading sessions on innovation in CX and to Tim Collins, our General Counsel, for sparking conversations on the role of automation in collections. We loved connecting with fellow innovators, exchanging insights and ideas, and seeing firsthand how our industry is evolving. See you at the next one 👋 And if you’re going to be at #RMAI – drop our team a message to catch up in Vegas! #DebtCollection #Innovation #Technology

The InDebted team is heading to RMAI 2025! Will we see you there? Join Josh Foreman, Kristyn Leffler, Laura White, Charles Allen, Brad Bone, Pierre Bergamin, Emma Atkin and Ellie Tahzib in Vegas to discuss how to elevate your collections strategy. Paul Jozefak and Michael Backes will be joining us as well — don’t miss the chance to chat with them about supercharging your in-house collections with Receeve! Plus, be sure to catch Laura White and Kristyn Leffler sharing their expertise on stage: 📅 February 11 • 8:00 AM | Chief Compliance Officer Forum • 9:55 AM | Guidance on Credit Reporting and Reasonable Investigations 📅 February 12 • 4:10 PM | Digital Deep Dive: Part 2 Connect with our team on LinkedIn to schedule time to chat in Vegas ☕We’re looking forward to meeting you! #RMAI #DebtCollection #Technology